"There are many hotels in Franklin, KY...don't stay here"
At arrival I was told I had to pay for the room. I explained it was prepaid by Expedia. They wouldn't let me check in until I paid again. We requested a smoking room with 2 beds. We were told that since we were only two people to please use only one bed and not to be messy. That evening I called Expedia and they took care of the double payment issue (I had prepaid) and I asked to transfer to another hotel...I was not comfortable with the people there.
We stayed at the Quality Inn which was wonderful.