I chose Los Rosales from your website because it came up in a search for dog friendly hotels in La Palma, Canary Islands. Arriving at around 11pm I was told that dogs were not welcome on the complex, which left me seeking accommodation, with my elderly dog,at almost midnight. Not at all impressed with the attitude of the staff, who clearly couldn't care less. I was left to fumble about to find a note on the door with an after hours phone number, breaking my torch in the process - so not exactly quietly. When I rang the number eventually the young man emerged from an apartment right alongside. How could he not have heard my distress since the patio window was open? Some would say this is typical Canarian attitude. Since I've been traveling the other islands over the last 8 months I know this not to be true, but so long as there is attitude like this the myth of lack of service on these islands will take a long time to die.
So, Expedia. I need a refund of the money I paid you + the €10 extra it cost me at the hotel I eventually found which I hadn't budgeted for + the cost of a broken torch. Do you have a claim form please? I appreciate this is not your fault, but you need to take this up with this client, as I have with you.
Look forward to hearing from you a.s.a.p.
OK so I had to add ratings for stuff I can't rate because I didn't get the opportunity to find out!
Linda from Canary Islands
This apartment is located in Brena Baja (Los Cancajos), close to Santa Cruz de la Palma Harbour. Regional attractions also …More
We stayed for a week in early December 2014 in room 101, shortly after a major refit (May - October 2014). Everything was new, and very clean. There is a good cooker, and a big fridge. The shower is good, with good hot water. The beds were very comfortable.The outside space is excellent, we had a patio right on the edge of the garden which was amazing. The pool is lovely, and bigger than I thought from the photos. Most rooms on the first floor access the garden, but if you had a room not facing the garden, then I don't think that it would be as good. The sofa was uncomfortable, and everything possible cost extra - the safe, lounger cushions, Wi-Fi, washing machine. This was disappointing, as we had stayed in Santa Cruz the week before, where all these things were included in the price. The location is excellent for catching buses, and it is very near the old town. Do walk down to Puerto Tazacorte, and back through Tazacorte, as it is a lovely walk, and Tazacorte is very pleasant. The staff (owner I think in reception) was very friendly and helpful, and the cat was a cheeky delight.
Jane from England
Situated in the city center, this apartment is close to Tazacorte Beach. Area attractions also include Puerto Naos Beach and …More