We were greeted at airport(the staff emailed me ahead of time to inquire if i need any transportation). The entire staff greeted us like guest in their home on arrival. Our hostes offered us a seat in the lobby on arrival for check-in, offered us a fresh cool facial cloth and a complimentary drink while we went over a few house rules. Our hostes then escorted us to our room (each room has a unique name and number) where our bags were awaiting us. Discovered a beautiful flower arraignment on our bedding with flower pedals used to spell out happy birthday to my wife. Our oversized terrace opened to a full frontal view of the bay. If the view alone wasn't enough, the crashing sounds of the waves was music to our ears(resort built into a cliff side so lots of stairs). Hors d'oeuvres and a bucket of coronas also were waiting for us on the terrace(was thirsty). No Tv in rooms (which was ok with us) but wifi is complimentary so iPads were used for our mobile services(dish). On site restaurant provided gourmet food and pricing was consistent with quality of food/venue(over looking the bay). Our waitress Isabela had excellent recommendations for breakfast/dinner. Lounging poolside, fredy our server would bring us water without asking. On request a bucket of drinks/burgers. Thank you to entire staff to include the security guard, room service and especially Ms. Teresa the property manager who made sure we were well taken care of. Our new favorite place!
Fred from Sunnyside Wa
Situated near the airport, in Zihuatanejo, this luxury hotel is close to La Ropa Beach, La Madera Beach, and Principal Beach …More
Nevermind the glitz and glamour or the personal pool in every room! It's private, when I'm on vaca I want to get away. That means I want to get away from people, this is your get away. nobody bothering you, no lines, no wait , no hassle! My absolute favorite get away! Hands down the best staff! Capella isn't a vacation its a experience
robert from Los angeles
Situated near the beach in Ixtapa, this luxury hotel is close to Quieta Beach, Marina Ixtapa, and Linda Beach. Also nearby …More
Awesome hotel , great staff very friendly. One problem if you american can be a little hard trying to to have conversations if you don't know Spanish. Most of the staff knows little Spanish but others not so much, I understand were in their country but also wish it was easier to have more staff speak better English especially front desk. They tried though all of them which I appreciate! Loved the hotel and the pools were amazing we loved the infinity pool and was great right by the ocean. Would come back again for sure, would learn more Spanish though !
This Ixtapa resort is by the sea, on the beach within minutes of Linda Beach, Quieta Beach, and Aztlan Ecological Park. Also …More