good accommodation; clean room; never short of clean towels and basic items (tissues/soaps, etc.); their daily-operated laundry room is right on facility; just let known of your any issue, management very conscious will resolve and make any accommodation/adjustment/ change to ensure you a pleasant stay! Your room can have a scenic relaxing view of rocks, trees line, and forest from your bedroom window.
True Blue from Northern VA
Situated in Keystone, this hotel is close to Big Thunder Gold Mine, Gutzon Borglum Historical Center, and National …More
The hotel sits on the top of the hill and has a view of MT. Rushmore from the parking lot.
It does not have an elevator. I wanted to upgrade so that I would have a view. It also turned out that by upgrading I had a balcony and could drive up to the third level.
I was checked in by Jacob. When I arrived at my first room I was asking for an upgrade and was told that was not possible because I booked on Expedia. I called from my room and asked for the manager. At first I was told that the manager was not available. Finally I was told I could upgrade. The first day I had no service. I called the desk and was told they would sent someone up. No one came. The second day I stopped a maid and she said I was not on her list. I found the housekeeper and was told I was not in the computer and she made sure that it was corrected. She even was there at check-out and made sure I was satisfied.
luise from Gresham, OR
This property is just minutes from Mt. Rushmore, Keystone Historic 1880 Boardwalk, Big Thunder Gold Mine, Beautiful Rushmore …More