Overall our experience with this particular Marriott facility was on par with what my husband and I have come to expect from Marriott. The young lady that checked up in was spectacular. The young lady cleaning rooms on our floor was spectacular, we needed extra towels and she got them to us quickly. The hotel was clean, and neat, what we've come to expect from the brand.
The only complaint is that an employee named Alex, who was tending to the front desk on the night of our stay was very rude and inappropriate with my husband. My husband asked Alex what time the complimentary breakfast was served because he didn't see the sign posted in the lobby. Instead of Alex simply answering my husband's question, he went on to tell him in a very flippant manner that the sign was behind him. This led to a verbal altercation in the lobby between my husband and Alex. It was a very unprofessional look for the facility and the brand. Had I been a potential guest walking in without benefit of a reservation and observed hotel staff going back and forth in a heated exchange with a guest, I would've turned right around, walked out and found other lodging.
Dani-Grace from Sacramento, CA
This hotel is located in Mission Viejo (Mission Viejo - South Orange County), close to Mission Hospital, The Shops at Mission …More