"Worst hotel of my life. Rude/Disorganized/Unclean"
My family booked this hotel as a half-way point between our destination and home. We were ten people traveling in two cars, and had a car problem in Italy that resulted in us being delayed several hours. When we arrived at the hotel is was around 11:45, which is after regular check-in times. The hotel is advertised as having a 24 hour reception desk. When I walked in with my family, (including my 78 year old father and three children under the age of 6) we were all very tired and ready for bed. We called a telephone number for after-hours assistance, and the "gentleman" who answered the phone told me "you are late, and we don't have any room for you, we are fully booked." I told him that in my hand was a print out of the confirmation of my room reservation, which stated "no phone calls or emails are required; this email confirms your nonrefundable room reservation." He (untruthfully) claimed that expedia never sent him a reservation, and said that he didn't care what emails I had -he never received any reservations. We waited 45 minutes before somebody finally helped us into rooms that "magically" appeared. On the way there, they walked us into the room room, where they walked in on sleeping people in their bed. We awoke at 0600 the next morning b/c of the noise of tour buses and throngs of people in the parking lots. When we tried to talk to the owner the next morning, he insulted us, said he didnt care what we thought or left as reviews, and told us to get out.
Within minutes of the slopes, this Velden am Woerthersee hotel is on a river and provides easy access to Wildpark Rosegg …More
We had booked a room in the hotel for two adults and a child. The price was quite high--even for the area, with which we are familiar--and we expected the room to reflect the three stars the hotel has and the price we had paid. Instead we were taken down the road to an overflow apartment--perhaps they had overbooked-- and housed in a tiny and very hot attic apartment (under the roof) with one very small window in the roof of the bedroom. It was a good thing it wasn't raining, because at 86.9 degrees farenheit in the tiny bedroom, that window had to remain open. We had paid about half for a much bigger apartment for five persons in a nice ski resort in the Austrian alps over Christmas. The breakfast was good, though. Ossiach is one big strip--the towns on either end looked more promising.
Katherine from Charleston, SC
Located near the slopes, this Ossiach pension is minutes from Ossiachersee and close to winter activities such as …More