Just came back today, stayed 3 nights in Serenidad (jacuzzi) suite for romantic getaway. The hotel is pricey, but you really get what you pay for. Everything was just perfect!
Amazing views - both from the room and from the restaurant.
The design of the room and all of the hotel is great. It is not just "nice" - it is real DESIGN. Every little thing - starting from the doors and furniture to the beaded lizard sculptures in the bathroom - great. My husband travels a lot, he always pays attention to beds in the hotels: he was really impressed with the bed - kind of softy, but very supportive.
Great restaurant too: delicious food, nice setting, perfect music.
Also I'd have to mention the stuff - always there, always helpful. Especially reception desk: very intelligent service, knowledgeable advice, help with everything you possibly need - just the way it should be. Great experience! Six stars from me :)))
Joie from Milwaukee, WI
Within easy reach of Garrafon Natural Reef Park, Costa Occidental de Isla Mujeres National Park, and Dolphin Discovery, this …More
Third time here. We've stayed at other hotels, but always come back to this one because it's simply the best. Gorgeous rooms and pools and no reason to stay elsewhere. It's location is pretty centrally located in the hotel zone and shopping for food and clothing is very close.
Ashley from Tucson, AZ
All the comforts of home in a tropical paradise! Enjoy luxury on a new level with fully equipped kitchen areas, Westin …More
You really have to work to find a negative here! Super clean, well-organized, amazingly well-appointed all around. Every staff member loves what they do and takes great personal pride in everything about this place. Hated to leave, can't wait to return!
Tonya from Rochester NY
Within easy reach of Dolphin Discovery and Costa Occidental de Isla Mujeres National Park, this Isla Mujeres resort is …More
We have been to many places in the Caribbean and this was among the very best. It was clean, the beach was beautiful, the food was plentiful and excellent quality, and the entertainment was very good. The acrobatic show was excellent. Also, it was clear that there was an emphasis on customer service in their staff training. All the people we dealt with were very professional, courteous and many went out of their way to help us. Just by way of example, Natario in the breakfast buffet, saw that my wife had a bowl of oatmeal and without anyone saying anything he darted across the room to bring here the proper spoon. There were many examples like this. The service was excellent. Natario, Marko, Enrique, Marino, Carlos (who were all food servers) and Margarita (who did a great job cleaning our room and was a very pleasant person to speak with) provided especially good customer service. And there were many others. The buffets were really very good with a wide variety and the Da Vinci restaurant was excellent.We had a great time. It was relaxing and we were treated very well. I would definitely come here again.
Bill & Karen from Washington DC
Nestled between the Mexican Caribbean and the Nichupte Lagoon on Cancun Island, this all-inclusive resort offers pristine …More