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4 star Family hotels in Gatlinburg - Pigeon Forge, Tennessee

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RiverStone Resort & Spa - Pigeon Forge Hotels
Rating: 4.0 Stars

RiverStone Resort & Spa

212 Dollywood Ln, Pigeon Forge - Map
 
 
"Great.. But!!!"
Negatives: 1) The room not being cleaned/prepared until approximately 1.5 hours (5pm) after check in. 2) After the second day of a 4 day reservation, I received a phone call from a resort representative while visiting the local sites(2hr away from resort) that they were expecting us to check out and that someone was waiting for the room and we had to check out!!!! The clerk was rude and not very understanding after I explained the situation and asked how this mix up happened as I booked the resort via Expedia. She mentioned that it was "my issue" and that I had to handle this with Expedia. I then spoke with a Supervisor who was more understanding and told her that I would deal with the issue when I returned to the resort in approximately 2 hours. This cut out day trip short as I didn't have my paper work with me. When I returned to the resort I contacted Expedia and they then contacted the resort Supervisor and worked it out. In summary, I didn't get a reason for the mishap but, again this goes to show you that the attitude of one employee handling this type of situation could really hurt your business.
A Traveller
For a vacation stay in the Pigeon Forge-Gatlinburg area, look beyond the usual hotel or cabin rentals and choose one of our …More

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    Pocket Guide: Gatlinburg - Pigeon Forge 4 stars Family Hotels

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