We spent four days in Hakone on our way from Nara to Tokyo and had a lovely time there. The hotel was superb in every way and the setting and the views were beautiful. Hakone is on the side of a volcano and, while we were there, there were frequent small tremors which the locals seem to take in their stride. The famous 'ropeway' was closed due to heightened concerns about the volcanic activity so it's worth looking into this issue before going. In spite of this we loved the place . We had a tatami room which was gorgeous, extremely spacious and full of Japanese character. The staff were wonderfully polite and extremely helpful indeed excellent in every way. There is a happy hour every evening with as much free champagne as you want and there is an excellent sushi restaurant. There is a free shuttle service down to the town and small railway station. They will also take you free of charge to Odawara to access the Shinkansen to Tokyo . If you are staying in the area and want luxury and if either of Japan then this is the place to stay. Most of the guests there were Japanese so the hotel is clearly well thought of by Japanese people and not just foreign tourists like ourselves. ( volcanic activity is of course completely out of the hotel's control )
Traveller from North Wales
Located in Gora, this luxury resort is 0.7 mi (1.1 km) from Hakone Gora Park and within 3 mi (5 km) of Hakone Open Air Museum …More
I was offered a welcome drink while we processed check-in info as the hot mineral water relaxed my travel-weary feet. Information was provided about the onsen facilities, how to access the free WiFi and how to wear the traditional cotton robe (yukata) and jacket around the ryokan.
There were two private open-air mineral water baths for guests staying in rooms without an en suite bath.
Corridors are dimly lit with a white pebble garden lining the floor on one side. Japanese style rooms feature an outside wooden sliding gate and vestibule with shoe cupboard.
To the left down a short hall way was the washroom. A towel warmer, fancy Japanese Toto toilet, scented pink bathroom tissue and a take-home amenity kit were part of the features. The amenity kit and products were extremely high quality. The shampoo and soap smelled so good.
The shower was huge!
Sliding doors from the hall led to the bedroom and sitting area. The 12 tatami mats were soft and luxurious. The futon was on a low base, not directly on the floor.
Everything was comfortable and clean and the staff could not have been more helpful and welcoming.
The 4th floor rotenburo bath was hot and private with a nice view of the mountain and generous amenities.
The food at dinner and at breakfast was beautifully presented and in great quantity.
At check-in, I had asked the staff to please make sure that I got a traditional Japanese breakfast rather than a Western breakfast and boy, did they deliver!
Lisa from Montreal, Quebec, Canada
Located in Gora, this hotel is within a 15-minute walk of Hakone Gora Park and Hakone Open Air Museum. Pola Museum of Art and …More