I was upgraded from Studio room to 3 Bed unit with a direct view of the twin towers which was the highlight of the stay. The unit was reasonable equipped with all the usual modern convenience with good comfortable bed. The location was unbeatable as it is just 2 minutes walk to KLCC. The swimming pool also has an unobstruct view of the twin towers.
Reception upon arrival was very disappointing as I was greeted with an inexperienced temporary staff. I was specifically told not to disturb the main receptionist as they are not part of the Mondo operation. Check-in was done at the apartment.
There were missing kitchen unit door, bathroom glass shelves, cabinet handle and chipped wall paint. Dirty oven. Shower heads holder not working. No safe provided which forced me to take my valuable with me.
The last night of my 3 night stay was spoilt by lower floor neighbour having a raving party which started from 2am to 7am which spoilt the peaceful stay. As I was told not to approach the residence main reception, I had to endure the noise. This is most certainly not what I expected from a high end serviced residence.
Overall, an amateurish operation at one of KLCC premier location.
Calvin from London
This apartment is located in Kuala Lumpur (Golden Triangle), close to Kuala Lumpur Convention Centre, Petronas Twin Towers …More