My husband and I have stayed at RIU palace in Playa del Carmen several times; always with great service. We went to Cabo for a 3 day weekend but ended up staying an extra 4 days due to being stranded by Hurricane Odile. Prior to the hurricane service was great as usual. Hotel is always clean, staff is friendly and polite and food is always good. We checked out and went to the airport but all flights were cancelled. Thanks to Melissa from Gray Line transportation, we were able to get back to the RIU safely before the hurricane came in. After the hurricane we were without water and power for the remainder of the stay. The hotel still provided us with food, yes we had to wait in line for it but it was a natural disaster and a state of emergency. If they didn't provide for us the alternative would have been to head out to the looting and fend for ourselves, so a wait was OK with us. They also provided us with water and kept us safe until they hired chartered buses to get us to the airport. The staff stayed at the resort thru the storm and made sure we were provided for. After the storm, even though the staff lost a lot personally, they returned to work and always remained friendly and pleasant. We just want to say THANK YOU RIU!
Traveller from Encinitas CA
Less than 3 miles from Cabo San Lucas downtown and marine, this 642-room resort faces Médano Beach with views of the Arch and …More
The management and staff of this hotel provided remarkable service and exhibited incredible resilience and stellar attitudes in the wake of Hurricane Odile, which hit the area half-way through our vacation. Despite the devastation in Cabo San Lucas, our experience at this particular Villa group resort (Villa del Arco) exceeded reports we heard from all other "stranded" travellers we spoke with who stayed at other area resorts.
H from Canada
Facing Land's End and El Arco, Cabo's dramatic natural-rock arch, this resort stands along the golden sands of popular El …More
Hotel was nicely appointed with comfortable, modern rooms. Stayed in the basic room and had a great view of pool and ocean even from 2nd floor. Hotel has a chic, loungy feel.
Hotel is right on the beach. Lots of hotties hang out at this hotel too. Definitely a younger, hip crowd, which I enjoyed. There is a dj playing dance music at the pool all the time. Did not disturb my sleep at all, even Friday night. Big plus: it's close enough to the marina to walk to the shops and restaurants without needing a taxi.
Staff was very friendly and helpful. Utilized the concierge, big help.
AC in rooms was great, especially after walking downtown.
Cons: some things are way overpriced, such as minibar (didn't use) and wifi (didn't use). The man who restocks the minibar kind of barged in our room unannounced on day one, but in fairness, it was bc they let us check in early and he hadn't yet inventoried the bar. They sure don't play about the minibar there!
Overall, very positive experience. Nice atmosphere and good location.
AP from Little Rock
This resort sits on swimmable Medano Beach with views of Land's End; downtown Cabo San Lucas is 3 blocks away; Passion Club …More
Good location. Friendly staff except the resturant by the beach. They took 60 minutes to get our food and 30 min to get our check.
The older men at the bar by the small pool is the best!! Very funny guy! Very good service!!
Traveller from orange county santa ana
This Cabo San Lucas condominium resort is in the city center, on the beach within minutes of Marina Cabo San Lucas, Medano …More