Exceptional service, attention to every small detail, great location, beautiful room... we had a wonderful experience and would definitely come back. Dinner at Pierre was fabulous and JB the manager helpful and accommodating as well.
Raanan from Fort Worth, TX
Overlooking Victoria Harbour, this Hong Kong landmark is located in the midst of Central's financial, shopping, and …More
"5 Star Experience At The Island Shangri-La Hotel"
From the moment you walk in to the hotel you experience 5 Star Quality.
The staff are amazing.
The hotel is beautiful with all the amenities you could wish for - from the beautiful spa treatments
to the stunning pool and fabulous restaurants.
The view from the rooms are sensational - overlooking the harbour.
I stayed there for 10 days and did not want to leave.
Robyn from Melbourne
This luxury hotel is located in the heart of Hong Kong, walking distance from Pacific Place, Bank of China Tower, and Hong …More
We arrived in Hong Kong for our 30th wedding anniversary - with no luggage (thank you BA). The hotel support, sympathy and practical help was first rate. This epitomised the caring ethos of all the staff we came across. In a 5 star hotel with the reputation of the Four Seasons you expect excellent decor, facilities and location. However what set this hotel on a completely different plane was the superb staff. From the helpful concierge, the reception staff, the doormen, the Guest Experience Manager, those in the lounge restaurant - all had the time to talk, engage, support and advise to a level we have never come across in our lives. Thank you so much all those who helped us.
Clare and James from Cotswolds, England
Located on Victoria Harbour, this waterfront Four Seasons is in Hong Kong's financial district. The hotel is located in the …More
Our mother - daughter Hong Kong adventure was enhanced by the pampering we received from The Upper House Guest Experience staff. From the pre arrival email requesting preferences to the recommendations, reservations, car service, and escorting us to the nearby MTR station, etc, we felt as if we special guests.
Mom from Midwest USA
Located in Pacific Place and surrounded by high-end malls, apartments, and offices, this boutique hotel sits above the …More
We left a cruise which arrived earlier than check in time - the staff checked us in and had us wait in the Lobby Restaurant, which has a wonderful view of the passing parade of Hong Kong Harbour until the first room became available, then came and took us to our room to which our luggage had already been delivered. This was probably the most hassle free early check in experience we had ever had. This theme of exceptional service continued for our entire visit. I could go on with many instances but will only give one further - on our first night we had a very good waiter in Café Kool Restaurant and when on our final night before heading to the airport we dropped in for a light snack he remembered that my wife had had soup on the first visit and made a recommendation of another soup without being asked.
Gary from Sydney, Australia
This luxury hotel is located in the heart of Kowloon, walking distance from K11 Shopping Mall and Nathan Road. Also nearby …More
excellent customer service. nothing was too much trouble. only one black mark when I went to change foreign cash. I felt the staff reluctance to change for hk dollars and made all sorts of excuse.
For a hotel in one of the world financial centres, that was a shame.
amrik from london
Linked by bridge to Langham Place Shopping Mall, this 42-story hotel offers access to 300 international shops, restaurants, a …More