Exceptional. When we arrived they had no record of our booking due to a breakdown of communication between Expedia and the resort. They very calmly fixed it and gave us a free lunch and room upgrade in the process. Later in the stay I had an accident (my fault) which was not too bad but could have been a lot worse. The quick first aid response and subsequent follow up over the next few days was outstanding. And generally the resort facilities are great and the staff throughout could not be more welcoming or attentive. On top of that, the location is lovely - Langkawi is a UNESCO GeoPark and the mangrove forest is very close.