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Reviews of Hotel Royal

4 out of 5
Hotel Royal
Store Torv 4, Aarhus

Reviews

9.4

Exceptional

Rating 10 - Excellent. 701 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 11 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joel, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a perfect location for exploring Aarhus. Staff was charming and helpful. Excellent breakfast. Our suite was stupendous. Highly recommend.
Stayed 4 nights in Dec 2023
Response from Receptionen on Mar 20, 2024
Dear JoelThank you for your nice review. It is appreciated! We hope to have the opportunity to welcome you again another time.Best regardsReception

10/10 Excellent

Raye

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Signe Marie Hansen on Dec 18, 2023
Dear RayeThank you for taking time to give us some feedback on your stay here at Hotel Royal.We are happy to hear that you enjoyed your stay here, and we hope to welcome you back in the future! Merry ChristmasKinds Regards Signe Marie HansenHost ManagerHotel Royal

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Signe Marie Hansen on Dec 18, 2023
Hi Sean,Thank you for taking the time to give us some feedback on your stay here at Hotel Royal. We are happy to hear that you enjoyed your stay, and we hope to welcome you back in the future!Best RegardsSigne Marie HansenHost ManagerHotel Royal

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Elisabeth on Oct 25, 2023
Kære StephanieMange tak for den pæne anmeldelse, du har givet hotellet.Vi er altid glade for at høre tilbage fra vores gæster.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely charming classic hotel that has been beautifully maintained. Large and we’ll appointed rooms. Very clean. We had a maintenance issue that staff was not able to address. Front desk staff is efficient and pleasant but don’t expect concierge level service. Seems to be the best Hotel in city center.
Stayed 5 nights in Sep 2023
Response from Elisabeth on Sep 23, 2023
Dear JosephThank you very much for your review and kind words for the hotel.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful old worl hotel. This is our third stay and I wouldn't hesitate to stay again. Great front desk staff.
Stayed 2 nights in Sep 2023
Response from Sofie on Sep 16, 2023
Dear Michael, Thank you so much for your lovely review, we really appreciate it, especially that you found our staff helpful and friendly. This is very important to us.Hoping to see you agian a fourth time. Best regardsSofie, Hotel Royal

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Elisabeth on Aug 26, 2023
Dear Shawn Thank you very much for your feedback.

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Aarhus.
Excellent staff and service. Room was huge and opulent. Great breakfast. Perfect location next to the cathedral, dead centre of the city. I will be using this hotel again.
Stayed 2 nights in Aug 2023
Response from Elisabeth on Aug 27, 2023
Thank you very much for your kind feedback to the hotel.We are always happy to hear back from our guests about their stay.

6/10 Okay

Omar

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First time in 6 years my wife and I have been away with the kids while visiting Denmark. The hotel itself is really warn, and needs an upgrade, some lovely art in the stairwell mind. We were in a large corner room which on the surface was nice but smelt of sewage and was very loud with a bar directly outside. After complaining we were offered another room over looking the centre courtyard which was quiet but we had 2 single beds so not that romantic. The breakfast was uninspiring, wish we had just got it out somewhere else. All in all really not that great at all and really disappointing considering I’d hoped for a nice experience with my wife. The young guy on reception wasn’t able to give us an upgrade for some reason, I think he did his best though, he offered a bottle of champagne but it was late so we turned it down.
Stayed 1 night in Aug 2023
Response from Elisabeth on Aug 27, 2023
Dear OmarThank you for your feedback, and we are sorry to hear your stay did not make your expertations.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Urte on Aug 12, 2023
Kære GordonMange tak for din fine anmeldelse. Det sætter vi pris på. Vi håber på at se dig igen snart. Bedste hilsnerReceptionen

10/10 Excellent

Bettina

Stayed 1 night in Jul 2023
Response from Søren, Receptionen on Jul 19, 2023
Kære Bettina, Tusind tak for din fine anmeldelse, vi sætter stor pris på den. Vi håber at kunne byde Jer velkommen igen, en anden god gang. Ha' en rigtig god sommer! :) Venlig Hilsen - Søren, Receptionen / Hotel Royal

10/10 Excellent

Terri

Stayed 1 night in Jul 2023
Response from Alexander on Jul 13, 2023
Dear Terri,Thank you for the great review. It seems like you really enjoyed your stay with us at Hotel Royal.We hope to bid you welcome again in the future.Best regards,Alexander - Reception

8/10 Good

STEPHEN

Traveled with family
Liked: Property conditions & facilities
Minibar did Not exist. Bed had split mattresses - no double or king size. No local fruit at breakfast. We brought our own from street food market.
Stayed 3 nights in Jun 2023
Response from Majbritt on Jul 5, 2023
Dear StephenIm sorry to read that you were dissapointed in some things at Royal.Since 1. May we do only have minibar in our Royal superior, Kings Suit and Penthouse apartment.Regarding split matresses - I dont know if you contacted the reception, we try to help anywhere we can.Breakfast, fruit have been requested more lately and I have informed our servicemanager about your observations. Thanks for this.We really appreciate your feed back. And do hope to see you again at Hotel Royal

6/10 Okay

Thorstan

Liked: Cleanliness, staff & service
It's an old hotel which emphasizes its historical roots, which is very cool and interesting, but at the end of the day I value modern comforts and accomodations much more so would have preferred things like big new bed and modern features etc.
Stayed 3 nights in Jun 2023
Response from Majbritt on Jul 4, 2023
Dear ThorstanThanks for your feedback.You are right the hotel and its history is very interesting. We love it too.Regarding the interior - Hotel Royal will be renovating from this october until start 2024. We are very excited about this and looking forward to the new interiors and more modern features as you also mentioned.Hope to see you another fine time.:-)Regards

10/10 Excellent

KATIE

Stayed 6 nights in Jun 2023
Response from Søren, Receptionen on Jul 21, 2023
Kære Katie, Tusind tak for din fine anmeldelse af os, vi sætter stor pris på den. Vi håber endnu en gang at kunne byde Jer velkommen, når i besøger Aarhus igen. Ha' en rigtig god sommer! :) Med Venlig Hilsen - Søren, Receptionen / Hotel Royal

10/10 Excellent

Henry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and historic hotel in a fantastic location
Stayed 2 nights in Jun 2023
Response from Majbritt on Jun 28, 2023
Dear HenryThanks for your nice feedback this means a lot to us.Wish you a wonderful summer & hope to see you soon again at Hotel Royal

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast meal and breakfast service was poor
Stayed 1 night in Jun 2023
Response from Majbritt on Jun 17, 2023
Dear DanThanks for your feed backWe will inform our breakfast manager about your comment.Hope to see you soon again at Royal

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Majbritt on Jun 17, 2023
Thanks for your fine feed back - hope to see you soon again at Royal

10/10 Excellent

amanda

Stayed 3 nights in May 2023
Response from Søren, Receptionen on Jun 24, 2023
Dear Amanda, Thank you so much for the kind feedback, we really appreciate it. We hope to welcome you again in the future. Have a great weekend! :) Best regards - Søren, Reception / Hotel Royal

10/10 Excellent

Richard

Stayed 1 night in May 2023
Response from Majbritt on Jun 23, 2023
Dear RichardThanks for your positive feed back - this means a lot to us. Hope to see you soon again at Hotel Royal.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A grand hotel.
Stayed 1 night in May 2023
Response from Maria - receptionen on May 16, 2023
Dear Paul,Thank you so much for taking the time to rate your stay with us. We're thrilled that you've had a 5/5 stay and we hope to see you again very soon.Kind regards,Maria from the reception

10/10 Excellent

Lars

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Maria - receptionen on May 16, 2023
Kære Lars,Mange tak for den flotte topkarakter! Vi er stolte af, at vores hotel og personale har leveret sådan en oplevelse.Vi håber på at se dig igen snart,Mvh Maria fra receptionen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from mp on Apr 3, 2023
Dear Anonymous,Thank you for your feedback, we appreciate it.We are glad you enjoyed your stay, and we hope to welcome you back again.Kind regardsThe reception

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2023
Response from mp on Apr 6, 2023
Hi Benjamin,Thank you for your feedback, we appreciate it.We are glad the stay lived up to your expectations, and we hope to see you again sometime.Kind regardsMads Peter / The reception

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location. Amazing restaurant breakfast.
Stayed 3 nights in Jan 2023
Response from Jan on Jan 24, 2023
Hi Barbara,Thank you for your review, we appreciate it.We are glad you enjoyed the hotel, and we hope to see you again.Kind regards Jan/ The reception

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old hotel, which has seen grander days, but still nice. Located right next to the cathedral, and at the edge of shopping and the Latin quarter. Good breakfast, safe in room, good shower, towels, bed etc.
Response from Søren, Reception on Dec 4, 2022
Dear Karl, First and foremost, thank you for taking the time to give us some feedback, that is much appreciated. It is great to hear that enjoyed our breakfast and the old style of the hotel. Hope to see you again in the furtherKind regardsSøren, Reception

10/10 Excellent

Rune

Stayed 1 night in Oct 2022
Response from Jan on Nov 2, 2022
Kære Rune; Tak for din fine anmeldelse. Det glæder os at I har haft en god oplevelse; med venlig hilsen Jan Hotel Royal

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the common areas are lovely. Breakfast was the highlight: original and healthy Danish options. My room was very dark and the decor was tired, however.
Stayed 3 nights in Oct 2022
Response from mp on Oct 24, 2022
Hi Stephanie,Thank you for your review, we appreciate it.We are glad you enjoyed the hotel, and we hope to see you again.Kind regardsMads Peter / The reception

10/10 Excellent

Nick

Stayed 2 nights in Sep 2022
Response from Maria, receptionen on Oct 4, 2022
Hej Nick,Tusind tak for den super flotte anmeldelse - den er vi stolte af!Jeg er glad for, at Hotel Royal har leveret en oplevelse, der er en 10'er værdig.Jeg håber vi kan få lov at byde dig velkommen igen en anden gang.Varme hilsner,Maria fra Hotel Royal's reception

10/10 Excellent

Rich

Stayed 1 night in Sep 2022
Response from mp on Sep 20, 2022
Hi Rich,Thank you for your kind feedback, we appreciate it.We are happy you enjoyed your stay, and we hope we can welcome you back again.Kind regardsMads Peter / Reception

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to ensure we had an amazing stay. Wonderful large room.
Stayed 4 nights in Sep 2022
Response from mp on Sep 19, 2022
Hi Michael,Thank you so much for your kind feedback. We are glad you enjoyed your stay, and hope Copenhagen were equally fantastic!Kind regardsMads Peter / The reception

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Sep 2022

10/10 Excellent

Eric and Karen, North Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stop with total Danish charm and hospitality. Third stay with more to come,hopefully.
Stayed 2 nights in Aug 2022
Response from Jan on Sep 6, 2022
Hi Eric and Karen, Thank you for your kind review, we appreciate it. We are happy you enjoyed your stay, and we hope to see you again. Kind regards Jan/ The reception

8/10 Good

Jes

Stayed 1 night in Sep 2022
Response from Jan on Sep 6, 2022
Hej Jes; Tak for din fine anmeldelse. Vi håber vi kan opnå et 10-tal næste gang; med venlig hilsen Jan Hotel Royal

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Very nice hotel in general
Very nice hotel but took forever to find parking. Granted, the hotel doesn’t have its own parking and due to the “music week” everything else was basically booked. Also an incredibly crappy internet connection there. Besides that the hotel was great.
Stayed 1 night in Aug 2022
Response from Jan on Sep 6, 2022
Dear ChristopherWe are sorry for your sad experience.Since we have the option to change the internet connection, we will take care of it immediately.Sincerely, Jan; HOTEL ROYAL

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful facility and perfectly located.
Stayed 1 night in Aug 2022
Response from mp on Aug 16, 2022
Hi Matt Thank you for your kind review, we appreciate it. We are happy you enjoyed your stay, and we hope to see you again. Kind regards Mads Peter / The reception

10/10 Excellent

Inga, Salem

Liked: Staff & service, amenities, property conditions & facilities
This hotel is one of the nicest hotel I stayed in. The amenities are wonderful and the stuff is very helpful and friendly. The rooms are gorgeous, very quiet, and well equipped. The hotel has wonderful paintings and overall a luxurious feel. I loved the breakfast in the atrium cafe. It was simply wonderful. The hotel is centrally located so It was easy to walk to it from the train station in 12 minutes. There was no need to take a bus. I would love to come back here again.
Stayed 2 nights in Jul 2022
Response from Jan on Jul 20, 2022
Dear Inga; Thank you so much for your review and that you took the time making it. We are happy to hear that you had a wonderful stay, and we hope to welcome you here at Hotel Royal again in the nearest future. Have a wonderful day. Kind regards. Jan Hotel Royal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de siècle
Fantastic atmosphere, like a flashback in history. Very stylish with wall paintings, antique furniture and a historic elevator.
Stayed 1 night in Jun 2022
Response from Jan on Jun 22, 2022
Dear NN; Thank you for your nice review. It's always nice to hear that we're helping to make a difference; Sincerely, Jan Hotel Royal

10/10 Excellent

Johnny

Stayed 1 night in Jun 2022
Response from Jan on Jun 20, 2022
Hej Johnny; Tak for din fine anmeldelse. Det er altid rart at høre, at vi er med til at gøre en forskel; med venlig hilsen Jan Hotel Royal

10/10 Excellent

POUL

Stayed 1 night in Jun 2022
Response from Alexander on Jun 9, 2022
Kære Poul, Mange tak for den flotte anmeldelse. Det er dejligt at du har givet dig tid til at give os feedback, og endda synes vi fortjener en ren ti'er. Det sætter vi stor pris på. På gensyn, Alexander - Receptionen

10/10 Excellent

Erik

Stayed 3 nights in Jun 2022
Response from Jan on Jun 8, 2022
Hej Erik; Tak for din fine anmeldelse. Det er altid rart at høre, at vi er med til at gøre en forskel; med venlig hilsen Jan Hotel Royal

8/10 Good

David

Stayed 1 night in May 2022

10/10 Excellent

Chu

Stayed 2 nights in May 2022
Response from Maria - receptionen on May 29, 2022
Dear guest, Thank you so much for this amazing review of your stay with us. It is always nice to see that we, as a hotel, are doing something right. I hope to see you back here very soon. Kindest regards, Maria, reception

10/10 Excellent

Abeer

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff very polite, great location, very clean , the only issue was the public parking in front of the hotel was always full and had to wait somtimes 20 minutes for a spot. The Hotel doesnt have its own parking.
Stayed 9 nights in May 2022
Response from Alexander on Jun 11, 2022
Deer Abeer, Thank you for taking the time to give us feedback, we really appreciate it. It is great to hear that you really enjoyed your stay with us. I understand the frustration with parking, it is a problem we are actively trying to solve. Best regards, Alexander - Reception

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a really enjoyable one-night stay here. The hotel was clean and the room was very spacious, comfortable and nicely decorated. The staff were very friendly. The location was great. I would definitely stay here again and recommend it to anyone travelling to Aarhus.
Stayed 1 night in Apr 2022
Response from mp on May 3, 2022
Hi Anonymous Thank you for your kind feedback, we appreciate it. We are glad everything went perfectly, and we hope to see you again soon. Kind regards Mads Peter / The reception

10/10 Excellent

David

Stayed 1 night in Mar 2022
Response from Maria, receptionen on Mar 29, 2022
Kære David, Mange tak for den helt fantastiske anmeldelse. Den er vi meget stolte af! Jeg håber på at få lov til at byde dig velkommen igen snart. Med venlig hilsen Maria Faber

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from mp on Mar 6, 2022
Hej Ross Tak for din tilbagemelding, den sætter vi stor pris på. Vi er glade for I nød opholdet, og jeg håber vi får mulighed for at byde jer velkommen igen. Med venlig hilsen Mads Peter / Receptionen

10/10 Excellent

Atle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Jan on Feb 22, 2022
Hej Atle; Tak for din fine anmeldelse, det er altid rart at høre, at man er med til at gøre en forskel; med venlig hilsen Jan Hotel Royal

10/10 Excellent

Kim

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Just do it!
SO friendly and hospitable. Great breakfast, and in general a super atmosphere. Will be back!
Stayed 1 night in Dec 2021
Response from mp on Dec 17, 2021
Hi Kim Thank you for the home-run feedback, we really appreciate it. We hope we see you again soon. Kind regards and Merry Christmas. Mads Peter / The reception

10/10 Excellent

Morten Holm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel!
Amazing atmosphere and during 30y I have always loved this place. Best location overlooking the Church and vey close to my favorite cafe/rest. The Junior Suites are top class. Always very service minded staff. The day they fix the parking issue it will be on my Top 3 in DK!
Stayed 1 night in Dec 2021
Response from Jan on Dec 13, 2021
Dear Morten; We thank you for your feedback and we are glad that you are satisfied with what we have a direct influence on. Sincerely, Jan; Hotel Royal