Exterior detail

Reviews of HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

4 out of 5
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
159 Yobito, Shari, Abashiri, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 130 out of 228 reviews" "
Rating 8 - Good. 75 out of 228 reviews" "
Rating 6 - Okay. 13 out of 228 reviews" "
Rating 4 - Poor. 6 out of 228 reviews" "
Rating 2 - Terrible. 4 out of 228 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Service was excellent. Dining offered many delicious options for both Eastern and Western palates.
Stayed 1 night in Aug 2023

4/10 Poor

Roxana

Traveled with family
Disliked: Staff & service, property conditions & facilities
Poor service & housekeeping. Great dinner.
Pluses: 1. The best thing about this hotel is the dinner buffet, included in the price. It was exceptional. There was a large variety of meat, seafood, vegetables, starches, and desserts. The grilled beef was fantastic. It was butter soft, and almost melted in your mouth. 2..The rooms are clean and spacious and have an understated elegant classic feeling typical of Japanese esthetics. Minuses: 1. Service here is mediocre. The staff seems like they’re just going through the motions, without a true spirit of omotenashi. 2. The bathroom felt very old (not classic), maybe dating to the 1980s. Turning one of the knobs in the bathroom sink provided no water at all — how can the maids not notice this and report it? Do they not clean the sink? 3. The room: desperately need blackout curtains, especially since the sun rises at 345am! It was so bright we could not sleep. Just awful. 4. We found a dirty pair of reading glasses someone had left behind on the nightstand. How can housekeeping miss this? Overall: This was probably once a phenomenal resort. It could be again, with some updating, better maintenance and better service. But in its current state, it’s mediocre and overpriced. Come for the dinner, not the room.
Stayed 1 night in May 2023

10/10 Excellent

Wen Ping, Rowland Heights

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly

10/10 Excellent

Heather Anne, Iskandar Puteri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with everything you need. you need a car to get into Abashiri but the hotel is really high quality. The real log fire in the lounge in the evening is perfect.
Stayed 1 night in Feb 2023

8/10 Good

CHI HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Ahreum

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are super kind, nice facilities and room is super fancy with a reasonable price! I will definitely visit this hotel again someday! Thank you! You are the best hotel in Hokkaido ;) Ahreum

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Onsen Retreat
Amazing property in a small town, which was made even more spectacular in winter. The property offers a courtesy shuttle to pick you up from Abashiri station, as it is a ways away from any station. Only word of caution is to check the shuttle schedule on the website as the station is extremely small, which not much near by. The property itself has a beautiful onsen, divided by gender, with an indoor and outdoor bath. There is also a hot stone room, and a sauna. The dinner was wonderful and they provided options for vegetarians, if necessary. There is also a juice and tea area, and you can roast marshmallows by the fire inside. There is also a foot bath located outside, which is very enjoyable, however the walk can require a bit of courage during the winter nights ;)
Stayed 1 night in Feb 2020
Response from MG on Feb 21, 2020
Thank you very much for coming to Hokutennooka Abashiri Lake Tsuruga Resort. When staying at the hotel, we will arrange the pick-up car to Abashiri Station by reservation in advance after confirming the time zone on the homepage in advance, as we operate on time during the winter period as the Kitaten Liner. In addition, there is a bedrock bath that can be used free of charge in the sauna in addition to the indoor bath and the open-air bath, and a special yukata and towel are also available at the entrance, so we have bath towels for the large bath and face towels. Even if you don't bring it from your room, you can use the things you are preparing for the dressing room. There is a fireplace in the lounge corner on the first floor, where marshmallows can be put on a special stick and served on a fireplace fire. There is also a free service drink corner nearby, so you can drink several kinds of drinks to your liking. As you offered, it takes a little courage in winter, but you can wear a special gown and use the footbath corner in the courtyard from the entrance next to the restaurant. If you go outside for about 10 meters, you will be able to relax while warming your feet with footbaths in the triangular tower. We also have a special towel inside, so you can wipe your feet and then come back to the building. We are very happy to have enjoyed the hotel, and if you have a chance, we look forward to your visit again.

10/10 Excellent

Cheuk Sum Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from MG on Feb 21, 2020

10/10 Excellent

Mieko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice resort hotel. Hot spring. Sauna and everything for you to enjoy your relaxed vacation. The food is also very nice!
Stayed 1 night in Feb 2020
Response from MG on Feb 15, 2020
Thank you very much for coming to Kitatennooka Abashiri Lake Tsuruga Resort. I am very happy that I was able to relax with the hotel's hot spring bath and sauna. We would also like to express our gratitude for your meal and we will also share it with the cooking staff. It is a long way, but if you have a chance again, please come and visit us again. Thank you for your contribution.

8/10 Good

Siu Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to Stay
It was received warm welcome from front office staff. It less variety of dinner buffet whereas good in breakfast buffet. The onsen facilities are good in terms of spacious and sufficient shower as well as hv sauna.
Stayed 1 night in Dec 2019
Response from MG on Dec 30, 2019
Thank you very much for coming to Kitatennooka Abashiri Lake Tsuruga Resort. We are very happy to start with the service of the front desk staff and enjoy the meal buffet and the hot spring bath. We are looking forward to your visit again if you have a chance to visit again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious resort but bathroom needs sprucing up
Having stayed with the Tsuruga group of resorts before, I had high expectations of this resort. We stayed there for 3 nights and had the suite with private hot springs on the first night - it was as expected, a fantastic experience. We took 2 deluxe rooms for the second and third night and we were disappointed with the extremely small bathroom/toilet. The deluxe rooms themselves were bigger than the average room so no issue with that - it's just the bathroom/toilet. I never expected something like this so it was a bugbear for us. It was a tight squeeze for one person in the bathroom and thank goodness we visited the onsen nightly and we actually had our bath there instead. I will not give up on the Tsuruga resorts - they are known for their service, hospitality and luxury. They just need to do something about the bathroom/toilet. Other than that, it was a good stay with good food. There's even a self-service laundry that one can use for free (just need to purchase detergent). Location is quiet but I wished it did overlook Lake Abashiri but the greenery was good too.
Stayed 1 night in Jun 2019
Response from GM on Jul 1, 2019
Thank you to the Abashiri Tsuruga resort once again, thanks so much. Before I went through available to our group, in hope you relax during your evaluation and concludes in a look forward to the hotel's guests, but did you satisfied overall, he delighted in. So in a way to reduce the inconvenience at just about the bath room forward and areas for further study, depending on the room type, adding outside the bathroom toilet provided by Hot-spring baths and travellers together without use of indoor bathrooms, we are connecting to your satisfaction we are change rooms furnished to the next available when would be greatly appreciated and please refer to the whole story. Also, depending on the exhausted in favor ranged this time three consecutive nights and the thing became a good journey stay here with (detergent will be on sale) for self service washing machine during your stay, dine, staff, if, Sir, We all have also again on the occasion of your opportunity, you will revisit your staff and you forward looking forward.

10/10 Excellent

HOONSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Awesome place. I spent three nights here. You can enjoy hot spring with great scenery in your room. Also, the hotel offers free breakfast/dinner/ramen/bar coupon if you stay 2nd floor (the floor for inside hot spring rooms) Overall nice hotel with appropriate price range. Staffs are not overly kind and it was good enough. Lounge/library/bar/music room are very cozy!
Stayed 1 night in Feb 2019
Response from MG on Mar 26, 2019
Thank you to the Abashiri Tsuruga resort once again, thanks so much. Consisted in a three-night stay in and stay to sincerely thank you very much. See you unwind, visit the marketplace and the concept of the hotel facilities and bigger, is delighted. Thought, however, pointed out to the staff regarding the special service but the hospitality is universal common, do not forget, cosy continue, we will continue along with the staff, so If you chance upon 賜rimshitr patronage to the hotel in the hotel.

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service overall Friendly English speaking staff Beautiful lounge and reception area Good rooms
Stayed 1 night in May 2018

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location. Unique amenities in the hotel. There is one thing I don’t like is they charge onsen tax (¥150/pax) on check-out, whether u use it or not and this onsen charge was not informed when u check in.

8/10 Good

JJK, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
Everything is of quality.
Stayed 1 night in Sep 2017

8/10 Good

Dickson, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, But Where Is the Lake?
Nice generally, food was very good for our half board stay. Despite leaving usual requests like non smoking room high floor with lake/sea views, this family of four was given a smoking room, partially deordourized, on the third floor with hardly any view of the lake, as I recalled the booking was on one with lake view. The room was also right in front of the lift lobby. This was the most expensive room that I booked for or Hokkaido trip, and one reward night was used to cover in part the hotel charge. It was kind of disappointmentfor the room, but we liked the hotel very much, the hot bath, live music play over dinner, entertainmentareas, free coffee corner, and many more to commend (except.the room that we were given)
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
We stayed at a room with private onsen on 2/F. The room was beautiful. The staff who took care of us was friendlay. Buffet dinner and breakfast were both excellent. Really enjoyed our stay.
Stayed 1 night in Jul 2017

10/10 Excellent

Victor, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front counter , good water front.
Best hotel in our trip. Feel relax. Stay again if visit next time.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE
GOOD
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Nice place to stay
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a comfortable stay but come with the price tag

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our trip very much.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth every penny
amazing shuttle service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

yu sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jacelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

N, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen
Geeat service and atmosphere , location a bit far from Abashiri attractions, if on foot. You need need car transport if you stay in winter. Onsen was pleasant , mild water rather than sulpher intense.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly friendly staff, very helpful and we were surprised by the availability of a cake to celebrate birthday of one of our family members by the restaurant staff.

8/10 Good

Hu Shan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很棒的地點,環境優美

6/10 Okay

Aya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tanaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

??

Stayed 1 night in Nov 2023

8/10 Good

m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Kentaro

Stayed 2 nights in Nov 2023

8/10 Good

???

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

May Ting silvia

Stayed 2 nights in Oct 2023

10/10 Excellent

yoshio

Stayed 1 night in Sep 2023

10/10 Excellent

CHING-TING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and friendly. The room was spacious and clean. The lobby, lounge, and dining area were also nicely decorated.
Stayed 4 nights in Aug 2023

10/10 Excellent

Shichiroku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Yuichiro

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
サロマ湖100k出場で連泊しました。スタッフの方々の対応は気持ちよかったです。夜中2時の出発に合わせて弁当も手配していただけました。部屋は改装されてますが設備はやや古く、ユニットのバス洗面所はリゾートホテルというには狭い。バイキングはそれなりに豊富ですが、海鮮類はオホーツクということで期待していたほどには美味とは思えませんでした。
Stayed 2 nights in Jun 2023

10/10 Excellent

HUGO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10 out of 10 Hotel itself is very beautiful, staff are all helpful and nice, kept the place very clean.
Stayed 3 nights in Jun 2023

10/10 Excellent

toshihide

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
最高
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
独特の雰囲気だが良質なホテル
鶴雅リゾートの1つ、あばしり湖のホテルに滞在しました。施設自体もリフォームをして綺麗に保たれており、デザインと雰囲気は独特の色がありますが、総じて楽しむことができました。駐車場も広く無料、食事付きのプランにしましたがビュッフェスタイルでまずまずの満足度でした。お部屋も綺麗で大浴場も満足。 一点だけ、隣室との壁が薄いせいか、夜中の2時ごろまで夜の営みの声が丸聞こえで、パートナーが寝れないと相談してきました。 良いホテルだっただけに、この体験で全てとは言いませんが台無しでした。
Stayed 1 night in May 2023

10/10 Excellent

IKHWAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
온전과 식사가 환상적 이었습니다.
Stayed 1 night in Mar 2023

10/10 Excellent

Chun sum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
可以放鬆身心但又不會悶的溫泉旅館
我訂的是包晚餐和早餐,酒店還送了兩份宵夜(拉麵)和兩杯酒精飲品,可以於晚餐後使用!除了浴場酒店還有一個露天位置可以浸腳,以溫泉旅館來說不怕晚餐後沒有活動!酒店員工懂英文溝通而且都是親切有禮
Stayed 1 night in Mar 2023

8/10 Good

Kin Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
每位員工都很有禮同熱情招待,

10/10 Excellent

Ming Yuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的住宿,溫泉泉質好
Stayed 1 night in Mar 2023