Exterior

Reviews of Holiday Inn Aberdeen West, an IHG Hotel

4 out of 5
Holiday Inn Aberdeen West, an IHG Hotel
Westhill, Westhill, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 423 reviews" "
Rating 8 - Good. 129 out of 423 reviews" "
Rating 6 - Okay. 31 out of 423 reviews" "
Rating 4 - Poor. 18 out of 423 reviews" "
Rating 2 - Terrible. 11 out of 423 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great
Stayed 1 night in Feb 2024
Response from FOHM on Mar 6, 2024
Dear Paul,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Ian

Stayed 1 night in Feb 2024
Response from FOHM on Mar 22, 2024
Dear Ian,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from FOH M on Jan 30, 2024
Dear James,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

4/10 Poor

Heather, Stirling

Stayed 1 night in Dec 2023
Response from FOH M on Dec 28, 2023
Dear Heather,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,Front of House Manager

4/10 Poor

Heather, Stirling

Stayed 2 nights in Dec 2023
Response from FOH M on Dec 28, 2023
Dear Heather,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,Front of House Manager

10/10 Excellent

Brian

Traveled with partner
Liked: Amenities
Property has been upgraded and the rooms are nicer and the foyer looks good
Stayed 2 nights in Dec 2023
Response from FOH M on Dec 27, 2023
Dear Brian,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Nice hotel, friendly staff. Good self serve breakfast. Clean and tidy
Stayed 1 night in Dec 2023
Response from FOH M on Dec 24, 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly. Sincerely,Hayley StraineFront of House Manager

10/10 Excellent

CRAIG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work Trip
Great work stay in Aberdeen, nice and quiet but close enough for the next day
Stayed 1 night in Dec 2023
Response from FOH M on Dec 24, 2023
Dear Craig,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly. Sincerely,Hayley StraineFront of House Manager

8/10 Good

Derek

Stayed 3 nights in Dec 2023
Response from FOH M on Dec 24, 2023
Dear Derek,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly. Sincerely,Hayley StraineFront of House Manager

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & staff
Another lovely stay can’t wait to return. Couple of issues at dinner but no biggies. Met up with family on the Friday night & ate in restaurant featherblade of beef beautiful again & so was the Aberdeen Angus burger.
Stayed 2 nights in Nov 2023
Response from FOH M on Nov 6, 2023
Dear Cara,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us and that you enjoyed you dinner too.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from FOH M on Nov 6, 2023
Dear Derek,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from FOH M on Nov 6, 2023
Dear Brian,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Oct 2023
Response from FOH M on Nov 6, 2023
Dear Cameron,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

8/10 Good

Jonathan

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from FOH M on Nov 6, 2023
Dear Jonanthan,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FOH M on Nov 6, 2023
Dear Julie,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

6/10 Okay

Uzoma

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from FOH M on Nov 6, 2023
Dear Uzoma,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directlySincerely,Front of House Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay to visit daughter at uni.
Comfortable twin bedded room. Lovely breakfasts. I am coeliac and there was no problem with the breakfast. Mine was cooked separately in the kitchen. All staff were lovely and welcoming.
Stayed 2 nights in Sep 2023
Response from FOH M on Oct 6, 2023
Dear Christine,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am pleased to hear that you enjoyed your stay with us, and you feel you’ve received great service. It is something our staff takes great pride in, so we value your feedback.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Lorna

Stayed 1 night in Sep 2023
Response from FOH M on Oct 6, 2023
Dear Lorna,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

6/10 Okay

Neil

Traveled with partner
Our standard room was smallish but worked fine for a couple and it was very clean. The reception staff were very helpful when we requested an early check-in to get ready for a wedding. The thing that let the whole thing down was the breakfast experience. The food was of very poor quantity and there was not enough available when we first got to the buffet. It took a manger to make an appearance before more hot food was made available. We paid £100 for the night and I would expect better quantity ingredients to be used for this price point.
Stayed 1 night in Sep 2023
Response from FOH M on Oct 6, 2023
Dear Neil,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I have passed on your comments about breakfast to our food and beverage manager and to our head chef. Thank you for bringing your experience to our attention. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directlySincerely,Front of House Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FOH M on Sep 12, 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Room lovely & spacious! Although the bed base ripped in parts & definitely needing replaced or recovered! Didn’t spoil our stay in anyway shape or form. Had breakfast in the hotel & it was a lovely no complaints.
Stayed 1 night in Sep 2023
Response from FOH M on Sep 8, 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

KrishnaMohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from FOH M on Sep 1, 2023
Dear KrishnaMohan,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from FOH M on Sep 1, 2023
Dear Brian,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from FOH M on Sep 1, 2023
Dear Gary,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

8/10 Good

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from FOH M on Sep 1, 2023
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

6/10 Okay

MRS J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy overall
The room was lovely, the staff outstanding very polite, we had to stay somewhere and this holiday inn came up, we had to kill 2 days, while my brother and his wife cleared covid, so there was little extra cash to spend, so we got drinks from the bar took them to the room to watch a film but the TV didn't work, reported it, but 2 days on still no TV, had to watch a film on the Mobil phone, wasn't very happy but what can you do when you have travelled 6 hours from home can't just turn round,
Stayed 2 nights in Aug 2023
Response from FOH M on Sep 1, 2023
Dear Mrs J,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I understand how frustrating this must have been for you and I am sorry to hear the TV not working impacted on your stay. This was not an easy fix and we were unfortunately unable to resolve this during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directlySincerely,Front of House Manager

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel the restaurant was wonderful and the staff couldn't have been nicer. Being near the bypass was a bonus.
Stayed 3 nights in Aug 2023

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Very nice hotel and great location. Friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Fantastic!
Stayed 1 night in Aug 2023
Response from FOH Manager on Aug 13, 2023
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

8/10 Good

Kuljit

Stayed 1 night in Aug 2023
Response from FOH Manager on Aug 13, 2023
Dear Kuljit,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room very nice and staff very pleasant and helpful. However, the breakfast room is not as good as it was last year. It has been relocated and not as nice. The coffee machine kept running out of milk and this was consistent. Staff need to order much more milk and kerp on top of this - a bit unprofessional for such a big hotel.
Stayed 3 nights in Jul 2023
Response from Tori on Aug 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am glad to hear that you enjoyed your recent stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I will ensure your feedback is given to our fodo and beverage managers. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Tori Murray Front of House Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Tori on Aug 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, Tori {Front of House Manager}

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tori on Aug 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, Tori {Front of House Manager}

8/10 Good

Colleen

Stayed 1 night in Jul 2023
Response from Tori on Aug 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, Tori {Front of House Manager}

8/10 Good

Randy

Stayed 1 night in May 2023
Response from Tori on Aug 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, Tori {Front of House Manager}

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly .Nice restaurants
Stayed 3 nights in Jun 2023
Response from Front of house supervisor on Jul 3, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directlyKind RegardsFront of House Supervisor

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and centrally located to where my retreat was.
Stayed 6 nights in Jun 2023
Response from Tori on Jun 29, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please phone the hotel.Sincerely,Tori MurrayFront of House Manager

8/10 Good

Brigitte

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was pleasing. The staff even helped us figure out transportation options for the venues we heading to
Stayed 2 nights in Jun 2023
Response from Tori on Jun 26, 2023
Dear Brigitte, Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us and that the team were able to help you find transportation.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Sincerely,Tori Murray Front of House Manager

10/10 Excellent

G

Stayed 2 nights in Jun 2023
Response from FOH Supervisor on Jun 25, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly,Sincerely,Front of House Supervisor

8/10 Good

mildred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tori on Jun 13, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST. Please know that your feedback is extremely valuable to us. We use feedback, to continuously make changes to our brand to improve the guest experience. We hope you will stay with us again in the future. Sincerely, Tori Murray, Front of House Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Service was friendly, but wifi was terrible. Even though the staff tried to fix, it would time out repeatedly. Made it very difficult for us to map our itinerary etc.
Stayed 1 night in Jun 2023
Response from Tori on Jun 12, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Tori Murray Front of House Manager

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
3 stars only
Generally a good stay,hotel is well placed with small shopping complex opposite.Room spacious with good facilities(55 inch tv)and great bathroom. Had one meal in the resteraunt,good meal but disorganised. The main problem for us was the EV charging facilities,it’s good there was chargers at a good price BUT reception were completely clueless and out of the 5 bays most times 3 bays were filled with ICE cars. This hotel is advertised as 4 stars but in reality is a 3 star hotel.
Stayed 3 nights in Jun 2023
Response from Tori on Jun 12, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Tori Murray, Front of House Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tori on Jun 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Tori MurrayFront of House Manager

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good out of town hotel.
Hotel conveniently sited next to a small retail park. The hotel was clean, and the room spacious. The restaurant service could have been better but the food was good.
Stayed 2 nights in May 2023
Response from Tori on Jun 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Tori MurrayFront of House Manager

10/10 Excellent

Linda

Stayed 1 night in May 2023
Response from Tori on Jun 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am delighted to hear that you enjoyed your recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Tori MurrayFront of House Manager

10/10 Excellent

Duncan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lovely well presented helpfull staff and nice clean room
Stayed 1 night in May 2023
Response from Reception on May 24, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly

10/10 Excellent

Kevin

Stayed 1 night in May 2023
Response from Reception on May 24, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly

10/10 Excellent

CRAIG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hayley on May 7, 2023
Dear Craig,Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.Kind RegardsHayleyReception Supervisor

6/10 Okay

Paul, Chino Valley

Traveled with family
Liked: Staff & service, amenities
Pros: Parking included with room price. Friendly staff. Great food on property at their Italian restaurant, and great breakfast too. Shopping center across the street. Cons: Room heat was not functioning properly (staff did bring us an electric space heater immediately upon request.) Very small room.
Stayed 1 night in Apr 2023
Response from Hayley on Apr 30, 2023
Good Afternoon Paul,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ABERDEEN - WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I am sad to hear that your heating was not working. I have passed your comments onto our maintenance manager and to our Front of house manager. We will use your comments to coach our team in order to provide a better experience in the future. If you could provide me with your room number I would very much appreciate it.I hope you will give us a chance by staying with us again to show you that this experience is the exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me.Kind RegardsHayley

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Fabulous hotel - room was spacious, clean and well equipped. Great little Italian restaurant and free parking. In terms of value for money this is one of the best hotels I’ve stayed at - would highly recommend.
Stayed 1 night in Apr 2023
Response from Hayley on Apr 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn ABERDEEN - WEST. I am absolutely delighted to hear that you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotelSincerely,Hayley Front of House Supervisor