Ratings based on 126 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified travelerfrom Texas
staff without considerationPosted Mar 17, 2015
Pros: clean modern facility
Cons: Staff needs to be apprised of importance of guests and their comfort.
Location: shopping mall very close nearby. city also has several museums and a good zoo
Children running wild including indoor pool until early morning. This prevented both use of pool and restful time in room. Staff called room after 1 am without apparent reason waking everyone in the room. We were concerned this emergency call heralded death or hospitalization of family. Why else would phone ring in middle of night? (seems staff had a problem with booking an incoming guest that had nothing to do with us).
for Everyoneby A verified travelerfrom Andrews, TX
This hotel was great!Posted Mar 16, 2015
Pros: The cleanliness and the modern look.
Cons: The staff could of been a bit more friendlier.
Location: Great location!
I loved staying at this hotel. Everything was great, I would defintely stay here next time I stay at Abilene. The breakfast was really good, totally worth the $8.95. The kids loved the pool and I relaxed at the hot tub...everthing totally lived up the the "Hilton," experience.
by A verified travelerfrom Abilene, TX
Cold showerPosted Mar 10, 2015
Pros: The lobby and staff
Cons: We could have had hot water
Location: close by shopping
The hotel staff where excellent and the lobby was very pretty. The room was clean but there was absolutly no hot water. We didn't even get to take a shower.
for Familiesby A verified traveler
Great reviewPosted Jan 1, 2015 on Hotels.com
This hotel was great! Great service and has everything a hotel has to offer at a great price!
for Business Travelersby lukefrom Austin tx
NicePosted Nov 4, 2014 on Hotels.com
It was nice...
for Everyoneby A verified traveler
My room was suppose to be a King with a tub.......Posted Oct 20, 2014
Pros: The breakfast It thought was included but was not was pretty good.
Cons: Better communication of what you get and what you do not get with yreservation.
My room was suppose to be a King with a tub...............I called to confirm my room and I ask if it was a King with a Tub and I was told "YES*! I checked in to find that it was King with a Shower????????? I was on fourth floor and the elevator was terrible.....slow and jerky. The parking was less than desirable and when tried to park "a staff member or way home".....told I could not park where I tried to park......when I ask for a suggestion she said, "I don't know and I don't care but you can't park there"...... **** I also thought this had continental breakfast........I may have understood.......so I paid.
Recommendedby Nellfrom Houston
Nice, clean hotelPosted Sep 24, 2014 on Hotels.com
It was very clean and comfortable. I would recommend this hotel.
Recommendedby Geraldfrom Sweetwater
Posted Aug 19, 2014 on Hotels.com
Stayed two nights? Bed was awful I didn't complain until I checked out. That's when they said my bed was a sleep number bed and all I had to do is adjust it
for Everyoneby A verified travelerfrom abilene
Pleasant atmospherePosted Aug 15, 2014
Pros: The front desk & other staff were very helpful & friendly.
Location: The hotel is located near the Abilene Mall, Movie Theatres & a variety of restaurants.
I booked the room for my son & daughter-in-law for their anniversary . They said the overall stay was very nice - with the exception of other hotel guests (?) running loudly up & down the halls at about 3:30-4:00 a.m.
Recommendedby Jfrom THomas
Great Place To StayPosted Aug 13, 2014 on Hotels.com
Great Hotel. Friendly Staff and Great Location