All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Beautiful Hotel one block from the Beach and fine dining. Truly grateful for all the staff that was able to communicate with us English speaking patrons. All of the staff was so helpful. I loved the in-room bath and shower gels, Patcholi/Amber aroma was very pleasant. Definitely would return to this Spa/Hotel for a couples retreat.
Ellen
Stayed 1 night in Sep 2023
Response from Phi Hotel Alcione on Oct 9, 2023
Dear Ellen,we would like to thank you for staying at the Phi Hotel Alcione, for sharing your experience and above all for reporting the skills and availability of our staff: our guests’ satisfaction has always been our biggest aim!We are also happy to read that our beauty set, with which we like to pamper our guests, and our spa treatments have given you pleasure and relaxation.We look forward to seeing you at one of our Phi Hotels facilities.Kind regardsPhi Hotel Alcione
8/10 Good
Tifanie
Sep 25, 2023
Tifanie
Stayed 2 nights in Sep 2023
Response from Phi Hotel Alcione on Sep 27, 2023
DearTifanie,thank you for rating us.Kind regards
10/10 Excellent
Daniel
Sep 16, 2023
Daniel
Stayed 7 nights in Sep 2023
Response from Phi Hotel Alcione on Oct 9, 2023
Gentile Daniel,la ringraziamo per aver condiviso la sua valutazione.Cordiali saluti
8/10 Good
Valentina
Sep 9, 2023
Valentina
Stayed 1 night in Sep 2023
Response from Phi Hotel Alcione on Oct 3, 2023
Gentile Valentina,le siamo grati per aver condiviso la sua valutazione.Cordiali salutiPhi Hotel Alcione
6/10 Okay
Valentina
Traveled with partner
Aug 20, 2023
Was expecting better for the price paid.customer service ok, breakfast was ok too, but hotel needs renovation big time, will not stay here again.
Valentina
Stayed 5 nights in Aug 2023
Response from Phi Hotel Alcione on Aug 21, 2023
Dear Valentina,Thank you for choosing us and for taking a few minutes to report your experience.We read with regret that our structure has not met your expectations and that you have found shortcomings that lead you not to choose us further; although we would still like to inform you that we are carrying out interventions which at the moment have affected the common areas, the garden and the panoramic swimming pool and which will also continue in our rooms which will make their use by our guests more and more pleasant.We are also pleased that you enjoyed the hospitality shown by our staff and that the breakfast was to your liking.If you would like to give us another opportunity, you will always be welcome.Best regardsPhi Hotel Alcione
Dear Michael,thank you for staying at the Phi Hotel Alcione and for leaving us your contribution.We are very sorry that you were not fully satisfied with your stay and, above all, that you did not find the property corresponding to what was published on the portals. However, we would like to confirm that we take great care to ensure that the images shown on the sites are truthful and correct and can best represent the environments and services we provide for our guests.We regret, anyway, for the inconvenience that this situation may have caused you somehow and we hope to see you soon at one of our Phi Hotels.We take this opportunity to extend to you our warmest regards.Phi Hotel Alcione
10/10 Excellent
John S
Jul 20, 2023
John S
Stayed 4 nights in Jul 2023
Response from Phi Hotel Alcione on Aug 14, 2023
Dear John,thanks for valuating us.Kind regards.Phi Hotel Alcione
10/10 Excellent
Luca
Jul 17, 2023
Luca
Stayed 2 nights in Jul 2023
Response from Phi Hotel Alcione on Jul 19, 2023
Gentile Luca,grazie di cuore per la sua valutazione.Cordiali saluti
10/10 Excellent
Marcel
Jun 23, 2023
Marcel
Stayed 2 nights in Jun 2023
Response from Phi Hotel Alcione on Jun 26, 2023
Gentile Marcel,la ringraziamo per aver condiviso la sua valutazione.Saluti
Dear Celestina,thanks a lot for choosing the Phi Hotel Alcione for your stay and for sharing your appreciation especially for our staff whose efforts are always aimed at satisfying our guests' requests and needs and leaving them with the best possible memories so that they may choose us again.Looking forward to host host you again.Our best regards.Phi Hotel Alcione
Dear Lori,we are happy that you loved to stay with us and we hope you can keep a good memory of your experience at the Phi Hotel Alcione.It was a pleasure to host you and we hope to have more opportunities to welcome you in one of the hotel of our chain Phi Hotels.We also catch this occasions to thanks you for choosing us and for leaving your review.Best regards.Phi Hotel Alcione
8/10 Good
Georgia
May 18, 2023
Georgia
Stayed 1 night in May 2023
Response from Phi Hotel Alcione on May 19, 2023
Gentile Giorgia,la ringraziamo per la valutazione che ha condiviso.Cordiali saluti
8/10 Good
Massimiliano
May 14, 2023
Massimiliano
Stayed 1 night in May 2023
Response from Phi Hotel Alcione on May 16, 2023
Gentile Massimiliano,le siamo grati per aver condiviso la sua valutazione.Cordiali saluti
10/10 Excellent
James
May 8, 2023
James
Stayed 1 night in May 2023
Response from Phi Hotel Alcione on May 10, 2023
Dear James,thanks a lot for your rating.Kind regards.Phi Hotel Alcione
10/10 Excellent
Didio
Feb 24, 2023
Didio
Stayed 1 night in Feb 2023
Response from Phi Hotel Alcione on Feb 27, 2023
Gentile ospite,la ringraziamo per la sua valutazione.Cordialmente
8/10 Good
Emiliano
Feb 2, 2023
Emiliano
Stayed 1 night in Jan 2023
Response from Phi Hotel Alcione on Feb 3, 2023
Gentile Emiliano,grazie molte per aver contribuito con la sua valutazione.Cordiali salutiPhi Hotel Alcione
Dear Richard,
thank you very much for being with us and for writing some comments.
We are happy that you appreciated our staff that works daily to guarantee the best stay possible to our guests.
Looking forward to see you again.
Kind regards
Dear Lisa,
we would like to thank you for staying with us and for writing your review.
it's nice to read your appreciationa nd we are glad that you had a confortable and suitable stay.
We hope to host you again soon.
Kind regards.
We had some great help from Paula, one of the receptionist. She gave us a list of places to visit, restaurants, and activities. We followed her program daily and had a wonderful time.
Carlos
Stayed 5 nights in Mar 2022
8/10 Good
Angelo
Business traveler
Nov 11, 2021
Liked: Cleanliness, staff & service, room comfort
Angelo
Stayed 1 night in Nov 2021
Response from L on Nov 16, 2021
Gentilissimo Ospite,
la ringraziamo per la sua recensione.
Sperando di averla nuovamente come nostro gradito ospite la salutiamo cordialmente
Gentilissimo Ospite,
la ringraziamo per il punteggio che ci ha riservato.
Siamo molto felici che il suo soggiorno sia andato bene.
Nella speranza di averla di nuovo presto come nostro ospite la salutiamo cordialmente.
Even though there is an elevator, you need to go up and down stairs with luggage to get to your room. Staff misdirected us with directions for 2 locations
Stayed here for a couple nights for a change of scenery , location was good , nice rooftop pool friendly staff clea me and comfortable room what more could you want oh and feee easy parking , will defiantly return
Although we didn't spend a lot of time at the hotel, clearly they provide many wonderful amenities. Staff was very friendly, helpful and informative. The private beach and reserved umbrella is a great find. The room was clean and comfortable. Breakfast was good to keep going all day.
Great hotel. The room was spacious, the shower was normal (American) size, the food was great, and the staff very pleasant and helpful. Beautiful hotel, too, close to lots of food and entertainment options. The only weird thing was stairs in the hallways, which is hard on rolling luggage, but you'll live.
MISTY
Stayed 1 night in Jan 2019
Response from Enrica on Apr 8, 2019
Dear Ms Misty,
thank you very much for your comment, we really appreciate it.
Hope to welcome you soon
6/10 Okay
wilma
Sep 8, 2018
It is not what they show in their website. The breakfast is very poor and the service too
top rate bike freindly. short walk to beach. spa is excellent. food amazing breakfast is more like brunch...beautiful decor and artwork. apple computer for use
Close to the beach, restaurants, shopping plaza and ice cream parlour all within walking distance. Our room was cleaned every day and the staff members were so friendly. Would definitely go back there. Lovely artwork throughout and the breakfast spread was amazing so many choices.
tasmyn
Stayed 5 nights in Nov 2017
Response from Enrica - Front Office Manager on Nov 17, 2017
Dear Guest,
thank you for your kind review. It is very important for the entire staff receive a frank judgement.
Hope to guest you soon
Warm Regards
Nice hotel;very clean. Very helpful&friendly staff
Really enjoyed our stay and would return anytime. Staff is very friendly!
Carmen
Stayed 1 night in Sep 2017
Response from Enrica - Front Office Manager on Nov 3, 2017
Dear Guest,
we really thank you for your comment.
We hope to see you soon, we are at your disposal.
Warm regards
8/10 Good
s, america
Sep 13, 2017
Liked: Staff & service
Nice hotel next to beach. Nice breakfast.
Staff friendly and helpful. Bathroom need a refresh as outdated. Shower floor slippery & dangerous. Great breakfast & coffee.
s
Stayed 3 nights in Sep 2017
Response from Enrica - Front Office Manager on Nov 3, 2017
Dear Guest,
thank your very much for your kind review. Your suggestions are for us the best way to improve our services.
Hope to welcome you in future.
Warm Regards
This was a wee gem, staff were super friendly and the location was great. It was very near the beach and there were some excellent local restaurants and gelateria. Our room was spacious with a large firm bed. The breakfast had a good collection of hot and cold options with many local baked goods, fresh fruit and freshly squeezed juices. We would definitely go back if we were in the area again.