Outdoor pool, pool umbrellas, sun loungers

Reviews of PHI Hotel Alcione

4 out of 5
PHI Hotel Alcione
Viale Alcione 59, Francavilla al Mare, CH

Reviews

8.6

Excellent

Rating 10 - Excellent. 81 out of 185 reviews" "
Rating 8 - Good. 81 out of 185 reviews" "
Rating 6 - Okay. 17 out of 185 reviews" "
Rating 4 - Poor. 3 out of 185 reviews" "
Rating 2 - Terrible. 3 out of 185 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel one block from the Beach and fine dining. Truly grateful for all the staff that was able to communicate with us English speaking patrons. All of the staff was so helpful. I loved the in-room bath and shower gels, Patcholi/Amber aroma was very pleasant. Definitely would return to this Spa/Hotel for a couples retreat.
Stayed 1 night in Sep 2023
Response from Phi Hotel Alcione on Oct 9, 2023
Dear Ellen,we would like to thank you for staying at the Phi Hotel Alcione, for sharing your experience and above all for reporting the skills and availability of our staff: our guests’ satisfaction has always been our biggest aim!We are also happy to read that our beauty set, with which we like to pamper our guests, and our spa treatments have given you pleasure and relaxation.We look forward to seeing you at one of our Phi Hotels facilities.Kind regardsPhi Hotel Alcione

8/10 Good

Tifanie

Stayed 2 nights in Sep 2023
Response from Phi Hotel Alcione on Sep 27, 2023
DearTifanie,thank you for rating us.Kind regards

10/10 Excellent

Daniel

Stayed 7 nights in Sep 2023
Response from Phi Hotel Alcione on Oct 9, 2023
Gentile Daniel,la ringraziamo per aver condiviso la sua valutazione.Cordiali saluti

8/10 Good

Valentina

Stayed 1 night in Sep 2023
Response from Phi Hotel Alcione on Oct 3, 2023
Gentile Valentina,le siamo grati per aver condiviso la sua valutazione.Cordiali salutiPhi Hotel Alcione

6/10 Okay

Valentina

Traveled with partner
Was expecting better for the price paid.customer service ok, breakfast was ok too, but hotel needs renovation big time, will not stay here again.
Stayed 5 nights in Aug 2023
Response from Phi Hotel Alcione on Aug 21, 2023
Dear Valentina,Thank you for choosing us and for taking a few minutes to report your experience.We read with regret that our structure has not met your expectations and that you have found shortcomings that lead you not to choose us further; although we would still like to inform you that we are carrying out interventions which at the moment have affected the common areas, the garden and the panoramic swimming pool and which will also continue in our rooms which will make their use by our guests more and more pleasant.We are also pleased that you enjoyed the hospitality shown by our staff and that the breakfast was to your liking.If you would like to give us another opportunity, you will always be welcome.Best regardsPhi Hotel Alcione

6/10 Okay

Michael, Beaverton

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Not like the pictures at all
Stayed 1 night in Jul 2023
Response from Phi Hotel Alcione on Jul 28, 2023
Dear Michael,thank you for staying at the Phi Hotel Alcione and for leaving us your contribution.We are very sorry that you were not fully satisfied with your stay and, above all, that you did not find the property corresponding to what was published on the portals. However, we would like to confirm that we take great care to ensure that the images shown on the sites are truthful and correct and can best represent the environments and services we provide for our guests.We regret, anyway, for the inconvenience that this situation may have caused you somehow and we hope to see you soon at one of our Phi Hotels.We take this opportunity to extend to you our warmest regards.Phi Hotel Alcione

10/10 Excellent

John S

Stayed 4 nights in Jul 2023
Response from Phi Hotel Alcione on Aug 14, 2023
Dear John,thanks for valuating us.Kind regards.Phi Hotel Alcione

10/10 Excellent

Luca

Stayed 2 nights in Jul 2023
Response from Phi Hotel Alcione on Jul 19, 2023
Gentile Luca,grazie di cuore per la sua valutazione.Cordiali saluti

10/10 Excellent

Marcel

Stayed 2 nights in Jun 2023
Response from Phi Hotel Alcione on Jun 26, 2023
Gentile Marcel,la ringraziamo per aver condiviso la sua valutazione.Saluti

10/10 Excellent

Celestina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!
Stayed 8 nights in May 2023
Response from Phi Hotel Alcione on Jun 5, 2023
Dear Celestina,thanks a lot for choosing the Phi Hotel Alcione for your stay and for sharing your appreciation especially for our staff whose efforts are always aimed at satisfying our guests' requests and needs and leaving them with the best possible memories so that they may choose us again.Looking forward to host host you again.Our best regards.Phi Hotel Alcione

8/10 Good

Lori

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 5 nights in May 2023
Response from Phi Hotel Alcione on May 26, 2023
Dear Lori,we are happy that you loved to stay with us and we hope you can keep a good memory of your experience at the Phi Hotel Alcione.It was a pleasure to host you and we hope to have more opportunities to welcome you in one of the hotel of our chain Phi Hotels.We also catch this occasions to thanks you for choosing us and for leaving your review.Best regards.Phi Hotel Alcione

8/10 Good

Georgia

Stayed 1 night in May 2023
Response from Phi Hotel Alcione on May 19, 2023
Gentile Giorgia,la ringraziamo per la valutazione che ha condiviso.Cordiali saluti

8/10 Good

Massimiliano

Stayed 1 night in May 2023
Response from Phi Hotel Alcione on May 16, 2023
Gentile Massimiliano,le siamo grati per aver condiviso la sua valutazione.Cordiali saluti

10/10 Excellent

James

Stayed 1 night in May 2023
Response from Phi Hotel Alcione on May 10, 2023
Dear James,thanks a lot for your rating.Kind regards.Phi Hotel Alcione

10/10 Excellent

Didio

Stayed 1 night in Feb 2023
Response from Phi Hotel Alcione on Feb 27, 2023
Gentile ospite,la ringraziamo per la sua valutazione.Cordialmente

8/10 Good

Emiliano

Stayed 1 night in Jan 2023
Response from Phi Hotel Alcione on Feb 3, 2023
Gentile Emiliano,grazie molte per aver contribuito con la sua valutazione.Cordiali salutiPhi Hotel Alcione

10/10 Excellent

Giulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022
Response from Phi Hotel Alcione on Aug 16, 2022
Dear Giulia, thanks for your valuation. Kind regards. Phi Hotel Alcione

10/10 Excellent

Richard, Santa Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 2 nights in Jul 2022
Response from Phi hotel Alcione on Jul 13, 2022
Dear Richard, thank you very much for being with us and for writing some comments. We are happy that you appreciated our staff that works daily to guarantee the best stay possible to our guests. Looking forward to see you again. Kind regards

8/10 Good

Lisa, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel near the beach.
Stayed 2 nights in May 2022
Response from Phi Hotel Alcione on Jul 13, 2022
Dear Lisa, we would like to thank you for staying with us and for writing your review. it's nice to read your appreciationa nd we are glad that you had a confortable and suitable stay. We hope to host you again soon. Kind regards.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some great help from Paula, one of the receptionist. She gave us a list of places to visit, restaurants, and activities. We followed her program daily and had a wonderful time.
Stayed 5 nights in Mar 2022

8/10 Good

Angelo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from L on Nov 16, 2021
Gentilissimo Ospite, la ringraziamo per la sua recensione. Sperando di averla nuovamente come nostro gradito ospite la salutiamo cordialmente

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from L on Nov 16, 2021
Gentilissimo Ospite, la ringraziamo per il punteggio che ci ha riservato. Siamo molto felici che il suo soggiorno sia andato bene. Nella speranza di averla di nuovo presto come nostro ospite la salutiamo cordialmente.

10/10 Excellent

Gabriele

Traveled with family
Stayed 2 nights in Jul 2021

10/10 Excellent

Gabriele

Business traveler
Stayed 3 nights in Jul 2021

10/10 Excellent

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend:)
Perfect location, beach literally across the street. Helpful and friendly staff. Dinner was great. continental and cooked breakfast available
Stayed 1 night in May 2021

8/10 Good

Konstantinos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near the beach. Easy to reach by car and great breakfast location
Stayed 2 nights in Aug 2020
Response from Enrica on Aug 22, 2020
Thank you very much, we reallly appreciate your comment. Hope to welcome you soon

8/10 Good

Jurga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Enrica on Feb 12, 2020
Dear Jurga,thank you very much for your kind review! Hope to welcome you soon

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at the Alcione for many years because it has maintained its high standards
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Even though there is an elevator, you need to go up and down stairs with luggage to get to your room. Staff misdirected us with directions for 2 locations
Stayed 1 night in Oct 2019

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a couple nights for a change of scenery , location was good , nice rooftop pool friendly staff clea me and comfortable room what more could you want oh and feee easy parking , will defiantly return
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2019

10/10 Excellent

Delphy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer days in Italy
Great location and wonderful people giving great service
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning not working. Walking distance to beach was great. Lots of activities on the beach.
Stayed 2 nights in Jun 2019

10/10 Excellent

Joanna, Parsippany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach side escape
Although we didn't spend a lot of time at the hotel, clearly they provide many wonderful amenities. Staff was very friendly, helpful and informative. The private beach and reserved umbrella is a great find. The room was clean and comfortable. Breakfast was good to keep going all day.
Stayed 2 nights in Jun 2019

10/10 Excellent

ROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Enrica on May 31, 2019
Grazie mille! Vi aspettiamo presto

10/10 Excellent

MISTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, convenient, friendly hotel.
Great hotel. The room was spacious, the shower was normal (American) size, the food was great, and the staff very pleasant and helpful. Beautiful hotel, too, close to lots of food and entertainment options. The only weird thing was stairs in the hallways, which is hard on rolling luggage, but you'll live.
Stayed 1 night in Jan 2019
Response from Enrica on Apr 8, 2019
Dear Ms Misty, thank you very much for your comment, we really appreciate it. Hope to welcome you soon

6/10 Okay

wilma

It is not what they show in their website. The breakfast is very poor and the service too
Stayed 2 nights in Sep 2018

10/10 Excellent

Maria Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Enrica on Sep 2, 2018
Gentilissima Maria, la ringraziamo molto per la sua valutazione. Speriamo di poterla presto ospitare

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very good service.
Stayed 1 night in Aug 2018
Response from Enrica on Aug 31, 2018
Deat Guest, thank you very much for your kind review. Hope to welcome you again Warm Regards

10/10 Excellent

bikinmike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top rate bike freindly. short walk to beach. spa is excellent. food amazing breakfast is more like brunch...beautiful decor and artwork. apple computer for use
Stayed 1 night in May 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff and a comfortable bed. Very close to the beach and plenty of restaurants in the vicinity of the hotel.

8/10 Good

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ralaxing stop close to the seaside.
Nice hotel, confort and clean. Good food at the restaurant. Very close to the seaside.
Stayed 1 night in Nov 2017
Dear Giacomo, thank you very much for your kind comment. We hope to guest you soon. Warm Regards Enrica | Front office Manager

10/10 Excellent

tasmyn, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Close to the beach, restaurants, shopping plaza and ice cream parlour all within walking distance. Our room was cleaned every day and the staff members were so friendly. Would definitely go back there. Lovely artwork throughout and the breakfast spread was amazing so many choices.
Stayed 5 nights in Nov 2017
Response from Enrica - Front Office Manager on Nov 17, 2017
Dear Guest, thank you for your kind review. It is very important for the entire staff receive a frank judgement. Hope to guest you soon Warm Regards

10/10 Excellent

Carmen, Repentigny, Quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel;very clean. Very helpful&friendly staff
Really enjoyed our stay and would return anytime. Staff is very friendly!
Stayed 1 night in Sep 2017
Response from Enrica - Front Office Manager on Nov 3, 2017
Dear Guest, we really thank you for your comment. We hope to see you soon, we are at your disposal. Warm regards

8/10 Good

s, america

Liked: Staff & service
Nice hotel next to beach. Nice breakfast.
Staff friendly and helpful. Bathroom need a refresh as outdated. Shower floor slippery & dangerous. Great breakfast & coffee.
Stayed 3 nights in Sep 2017
Response from Enrica - Front Office Manager on Nov 3, 2017
Dear Guest, thank your very much for your kind review. Your suggestions are for us the best way to improve our services. Hope to welcome you in future. Warm Regards

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wee Gem
This was a wee gem, staff were super friendly and the location was great. It was very near the beach and there were some excellent local restaurants and gelateria. Our room was spacious with a large firm bed. The breakfast had a good collection of hot and cold options with many local baked goods, fresh fruit and freshly squeezed juices. We would definitely go back if we were in the area again.
Stayed 1 night in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Great experience. Super nice place and neighborhood.
Stayed 1 night in May 2017