3 outdoor pools, sun loungers
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Reviews of Danat Al Ain Resort

5 out of 5
Danat Al Ain Resort
Al Nyadat Street, Al Ain

Reviews

8.0

Very Good

Rating 10 - Excellent. 98 out of 295 reviews" "
Rating 8 - Good. 118 out of 295 reviews" "
Rating 6 - Okay. 47 out of 295 reviews" "
Rating 4 - Poor. 21 out of 295 reviews" "
Rating 2 - Terrible. 11 out of 295 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Jesse, Harlingen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Minimal restaurant options. Relaxing location.
Stayed 1 night in Mar 2024
Response from Danat Al Ain Resort on Apr 1, 2024
Dear Jesse,Many thanks for the 4-Star rating and inspiring comment.We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek EliasGeneral ManagerDanat Al Ain Resort

8/10 Good

Fahad

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Renjie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning to the Danat Al Ain Resort, formerly known as the Intercontinental Hotel Al Ain, felt like a nostalgic journey for me. Having grown up spending considerable time in this hotel, it was heartwarming to see the familiar building, now beautifully upgraded while still retaining its charm. The staff at the resort were exceptionally friendly, making my stay feel more like a homecoming. Their welcoming and attentive service truly enhanced my experience, reminding me of the many reasons I cherish this place. A standout during my stay was the Arabesque restaurant. The culinary offerings were superb, combining traditional flavors with a modern twist – a perfect representation of the resort’s blend of heritage and contemporary elegance. I highly recommend Danat Al Ain Resort for anyone visiting Al Ain. Whether you're returning like me or discovering its delights for the first time, the resort offers a unique and memorable experience, steeped in warmth and luxury.
Stayed 2 nights in Dec 2023
Response from Danat Al Ain Resort on Jan 3, 2024
Dear Renjie,Thank you so much for your kind words and for taking your time to share your positive experience at Danat Al Ain Resort. We are absolutely thrilled to hear that your stay with us exceeded your expectations and left a lasting impression.Our team takes great pride in providing exceptional service and ensuring that every guest feels welcomed and well taken care of. Your compliments are greatly appreciated. We have shared your kind words with our team members, who will be motivated by your praise.Thank you for recommending our hotel to others. We consider it a true honor to have earned your 5-star rating, we look forward to welcoming you back in the future for another exceptional stay.Thank you!Warm regards,Tarek EliasGeneral ManagerDanat Al Ain Resort

10/10 Excellent

Ari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Abdi, Seattle

Traveled with partner
Liked: Amenities
The resort pool and park area is really nice and beautiful. The pool water is great temperature not too cold or hot just warm and right.
Response from Tarek on Feb 1, 2023
Dear Mr. Abdi,Greetings from Danat Al Ain Resort!Thank you for posting such a positive review, following your recent stay at Danat Al Ain Resort.I was very pleased to learn that you enjoyed your recent stay with us. It is great to know that the facilities and services provided within the hotel provided such an added value for you. We certainly look forward to welcoming you back to Danat Al Ain Resort, hopefully in the very near future.Thank you and kind regards,

8/10 Good

Anthony, Dubai

Liked: Cleanliness, staff & service

6/10 Okay

Suliman

Traveled with group
Liked: Cleanliness, room comfort
Not informed us about the rules before booking
They did not let us inside they swimming pool because we had no pcr test , and they didn’t wrote that requirement in booking policy there in site, so I haven’t enjoyed my stay there because I booked that resort to swim and chill but unfortunately we haven’t
Stayed 1 night in Sep 2022
Response from jen on Mar 30, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Danat Al Ain Resort. I am sorry that your experience did not meet your expectations. At Danat Al Ain Resort, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your concerns with the concerned departments, please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you and kind regards, Tarek EliasGeneral ManagerDanat Al Ain Resort

4/10 Poor

Eugene

Traveled with family and small children
Disliked: Property conditions & facilities
The kids pool was okay.
Stayed 1 night in Jun 2022

6/10 Okay

anna maria

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2022
Response from jen on Mar 31, 2023
Dear Valued Guest,Many thanks for the completing the survey and giving us your honest feedback. We will highly appreciate if you could share to us more details of your stay by replying to this email. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future.Hope to hear from you. Tarek EliasGeneral Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only person good in the facility is Mr. Mahmood... rest all including all Housekeeping and receptionist were below average... they gave us a room where the table was dirty the sofa's were dirty... and when they shifted us the Ac in the hall was not working.. dissatisfied with the 5*hotel
Stayed 4 nights in Feb 2022
Response from jen on Mar 31, 2023
Dear Valued Guest,Thank you for taking time to review us. Please accept my sincere apologies as we were not able to meet your expectations. We work hard to deliver and regretfully fell short in some areas. I have noted your comment with regards to our room wherein I will ensure highly corrective actions will be applied. I am hoping this stay will not deter you from coming back to us. Sincerely, Tarek Elias General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Oct 2019

8/10 Good

Ayman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Mark, Muscat

Liked: Cleanliness, staff & service, amenities
Although the facilities are a little dated this is made up by the large size standard room and very helpful and friendly staff. Also for their is a wide and varied range of F&B restaurants and bars.
Stayed 1 night in Feb 2020

4/10 Poor

Rahim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Do yourself a favor, stay somewhere else.
The hotel is old and the rooms are outdated. The furniture is worn. The walls are very thin. We have stayed here twice and had three different rooms, each was very loud. We re-booked the hotel because it had a great rate, but we regretted it. The staff was professional, but they don't have much to work with.
Stayed 3 nights in Jan 2020
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Valued Guest, Greetings from Danat Al Ain Resort! Thanking you for your time on taking our survey. In regards to your comment, we are on the process of enhancing our property. A substantial plan is in place already to improve the facilities of our hotel for better guest satisfactions. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

10/10 Excellent

Deepa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Danat for making our anniversary memorable with an awesome cake and the complimentary upgrade to the villa.We strongly recommend this place :-)
Stayed 1 night in Jan 2020
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Deepa, Thank you very much for the wonderful comment! It is truly inspiring to work harder upon receiving such comment from one of our valuable guests. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

10/10 Excellent

Essa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Danat hotel in Al Ain
Very good hotel
Stayed 1 night in Jan 2020
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Mohammed, Thank you very much for the wonderful comment! It is truly inspiring to work harder upon receiving such comment from one of our valuable guests. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not sell this property on Expedia. I had a very terrible experience right from staff to manners to cleanliness and property very old.
Stayed 24 nights in Dec 2019
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Valued Guest, Thank you for taking the time to post a review on your recent stay with us. We regret to hear that your recent stay with Danat Al Ain Resort did not meet your expectations. I have communicated your feedback to concerned department heads for serious corrective action and measures to ensure these issues will not occur again in the future. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

8/10 Good

MH MAYET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Danat Al Ain Resort on Feb 8, 2020
Dear MH Mayet, Many thanks for the time on reviewing us. We will highly appreciate if you could share to us more details of your stay by sending us email to executiveoffice.alain@danathotels.com. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

6/10 Okay

Jennifer, Shanghai

Liked: Staff & service
Disliked: Property conditions & facilities
I think this hotel is better for families. I was traveling alone and there was constant noise. Children running and yelling in the lobby, in the elevators and in the hallways. The parents weren’t much better. Talking loudly in the hallway early mornings and late evenings. Over all my room just looked old. It was clean, but it definitely needs an update, especially considering the other hotels around Al Ain. I wish I had stayed somewhere else. I Don’t recommend this hotel if you’re alone or want some peace. Probably great for families though.
Stayed 3 nights in Dec 2019
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Jennifer, Greetings from Danat Al Ain Resort! Thanking you for your time on taking our survey. In regards to your comment, we are on the process of enhancing our property. A substantial plan is in place already to improve the facilities of our hotel for better guest satisfactions. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not what I expected. Service was quite poor with less concern from the staff regarding the comfort of customers. Nevertheless, there were few great staff members who did their best.
Stayed 4 nights in Dec 2019
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Danat Al Ain Resort. I am sorry that your experience did not meet your expectations. At Danat Al Ain Resort, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your concerns with the concerned departments, please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing family stay -good with kids
A short break for our family of 5 with our elderly mother. The restaurant staff were very helpful and accommodated our needs. Special thanks to Okye in the restaurant and Roberto (who cleaned our room) who went over and above to serve us. A big thanks to Augustine (valet staff) for his sound trip advice! Despite breakfast being a little hectic (school holidays and post- Christmas), we had a great time.
Stayed 2 nights in Dec 2019
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Michelle, Thank you for posting such a positive review, following your recent stay at Danat Al Ain Resort. I was very pleased to learn that you enjoyed your recent stay with us. It is great to know that the facilities and services provided within the hotel provided such an added value for you. I have shared your kind feedback with the rest of the team; they were equally delighted to know that their efforts are highly appreciated by our guests. Once again, thank you very much for your kind words. We certainly look forward to welcoming you back to Danat Al Ain Resort, hopefully in the very near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

8/10 Good

Fuad

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My mixed opinion
The hotel was great overall although some things were old the hotel’s furniture was good and the hotel was beautiful the staff were extremely friendly, helpful, welcoming and professional as well some of the staff we saw really helped were Arrel, Helen, Fatima, and Okey. This hotel really lacked good hygiene in places such as the public bathrooms and services but the rooms were extremely clean. This hotel is great for families with a reasonable price overall 8 out of 10
Stayed 1 night in Dec 2019
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Fuad, Greetings from Danat Al Ain Resort! Thanking you for your time on taking our survey. In regards to your comment, we are on the process of enhancing our property. A substantial plan is in place already to improve the facilities of our hotel for better guest satisfactions. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Old and noisy, but okay for the price
The property is old. The rooms show a lot of wear and are very noisy. We heard everything our neighbors said. But, the amenities are pretty good. Our daughter loved the trampoline!
Stayed 3 nights in Dec 2019
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Valued Guest, Greetings from Danat Al Ain Resort! Thanking you for your time on taking our survey. In regards to your comment, we are on the process of enhancing our property. A substantial plan is in place already to improve the facilities of our hotel for better guest satisfactions. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

6/10 Okay

Sahel

Business traveler
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Danat Al Ain Resort on Feb 8, 2020
Dear Sahel, Many thanks for the time on reviewing us. We will highly appreciate if you could share to us more details of your stay by sending us email to executiveoffice.alain@danathotels.com. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias General Manager Danat Al Ain Resort

6/10 Okay

Nihad

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely and relaxing with a choice of pools. It is very family friendly.
Stayed 4 nights in Dec 2019

10/10 Excellent

BHARAT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Jenny

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there
The room was dated, the bathroom had mould in. There was no other milk than full fat and semi skimmed which is a problem if you can’t drink cows milk. The staff were unhelpful. The tv in my room didn’t work
Stayed 5 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel is very outdated. The rooms are very old and the carpet needs to be pulled. I was very disappointed when i arrived to the room. The pool was very nice.
Stayed 4 nights in Oct 2019

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Doctor

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As Expedia vip expected good treatment during check in but there was no benefits for being a vip member and no benefit to book a vip hotel agian if they didnt honor the membership.. Last time for thos property with all the lies during check in telling this is the last room with king bed and no upgrade because only twin beds available While you can see easily online the status of the property Shame
Stayed 1 night in Oct 2019

10/10 Excellent

Kulmerjeet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent receptionists. A great place for families.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

4/10 Poor

Joseph

Stayed 1 night in Sep 2019

10/10 Excellent

Al Haythem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was an amazing stay and a great place
Stayed 1 night in Aug 2019
Response from Tarek Elias on Sep 10, 2019
Dear Al Haythem, Thank you for taking the time to complete an online review regarding your experience at Danat Al Ain Resort. Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Thank you and kind regards, Danat Al Ain Resort

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Aug 2019
Response from Tarek Elias on Sep 10, 2019
Dear Mark, We strive to provide all of our guests with a pleasant experience whilst with us and therefore we are delighted that you were able to experience this on your visit. It has been a pleasure being your host and we all look forward to welcoming you back on your next visit. Kind Regards, Tarek Elias Executive Assistant Manager Danat Al Ain Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The location is amazing ! Its a different world. Can hear birds chirping which is not common in UAE. I loved the swimmings pools too. It was like a mini aqua park with water fall and water gun splashing. Overall great relaxing time v spent. Only wish the bathrooms smelt nice and i found a cockroach!! The bed was cozy and nice. Since the trip went well, i would ignore the minus points. Would definitely recommend this place.
Stayed 1 night in Aug 2019

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing reception staff attitude Wonderful helpful and good service
Stayed 1 night in Jul 2019
Response from Kevin Lawless on Aug 10, 2019
Dear Sam, Thank you for the effort to review and providing us a positive feedback. We are looking forward to welcome you again. Sincerely, Kevin Lawless General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Rustic hotel
Beautiful area but the hotel is very dated and needs a total facelift, has lots of potential to be amazing if rod and bathrooms in particular saw a renovation.
Stayed 1 night in Jul 2019
Response from Kevin Lawless on Aug 10, 2019
Dear Sir / Madame, Greetings from Danat Al Ain Resort! Thanking you for your time to review us. In regards to your comment, we are on the process of enhancing our property. A substantial plan is in place already to improve the facilities of our hotel for better guest satisfactions. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Kevin Lawless General Manager Danat Al Ain Resort

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent improvement from the last year The stuff are very friendly and the food very good
Stayed 4 nights in Jun 2019
Response from Kevin Lawless on Aug 10, 2019
Dear Sir / Madam, Thank you for your continued patronage and taking time to review us. We highly appreciate your recognition with our staff and food. Myself together with the help of my team strive for the best in order to deliver. We are looking forward to welcome you again to Danat. Sincerely, Kevin Lawless General Manager

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from Kevin Lawless - General Manager on Aug 10, 2019
Dear Sir / Madam, Many thanks for the 4-Star rating! Please share us some details of your experience in Danat by sending email to executiveoffice.alain@danathotels.com. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Kevin Lawless General Manager Danat Al Ain Resort

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Visit
My husband and I love this resort we were here last year for Eid so decided to return for this Eid. Quick check in, upgraded room, staff are friendly, service is great, could not fault anything about this hotel.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Too busy Property is old and needs refurbishing Air con didn’t work in room
Stayed 3 nights in Jun 2019

8/10 Good

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good property with economical and good facilities to customer
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and location is surrounded by gardens
Stayed 1 night in May 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
The comfort isn't so good, the noise between the rooms isn't comfortable. Did not sleep good at all. The rest of the hotel is good.
Stayed 2 nights in Mar 2019
Response from Tarek Elias - Executive Assistant Manager on Mar 27, 2019
Dear Mr. Craig, Many thanks for your wonderful compliments! We're glad you had a relaxing stay and that you enjoyed the service from our group of wonderful professionals. In regards to the problem you'd encountered in your room, please do accept our sincere apology. I have personally shared this to our Chief Engineer for immediate corrective measures and avoid future occurrence. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias Executive Assistant Manager Danat Al Ain Resort

10/10 Excellent

Judit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 2 nights in Mar 2019
Response from Tarek Elias - Executive Assistant Manager on Mar 27, 2019
Dear Mr. Judit, Many thanks for your wonderful compliments! We're glad you had a relaxing stay and that you enjoyed the service from our group of wonderful professionals. I have shared this to our team and they equally delighted with your recognition. We are all looking forward to the pleasure of welcoming you again at Danat Al Ain Resort in the near future. Thank you and kind regards, Tarek Elias Executive Assistant Manager Danat Al Ain Resort