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Reviews of Emirates Palace Mandarin Oriental, Abu Dhabi

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 710 out of 877 reviews" "
Rating 8 - Good. 93 out of 877 reviews" "
Rating 6 - Okay. 39 out of 877 reviews" "
Rating 4 - Poor. 15 out of 877 reviews" "
Rating 2 - Terrible. 20 out of 877 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Uliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michael Koth on Feb 6, 2024
Dear Uliana,It is our pleasure to serve you and we look forward to welcoming you back to enjoy the hotel’s many facilities in the near future.Best regards,Michael KothGeneral Manager

10/10 Excellent

Abdullah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious hotel. They provided a very memorable moment for us.
Stayed 2 nights in Jan 2024
Response from Michael Koth on Feb 6, 2024
Dear Abdullah, We greatly appreciate your loyal patronage and look forward to welcoming you back to Emirates Palace Mandarin Oriental, Abu Dhabi!Sincerely, Michael KothGeneral Manager

10/10 Excellent

Jose, Lawrenceville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 1 night in Jan 2024
Response from Michael Koth on Feb 6, 2024
Dear Jose, We greatly appreciate your kind patronage and look forward to seeing you again soon! Best regards,Michael KothGeneral Manager

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ZUOGANG

Traveled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, beautiful architecture, very long walks to get to room, top level service, really enjoyed the Indian restaurant there. Overall, a notable property with amazing top notch staff service.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most luxurious hotels in the world. The staff members represent over 85 countries and they are incredibly welcoming and helpful. Our experience was "over the top" and exceeded our highest expectations.
Stayed 4 nights in Nov 2023

10/10 Excellent

Sharif

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding from beginning to end
Stayed 1 night in Nov 2023

8/10 Good

Azad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel , which is like a palace and you can easily get lost in. Rooms are extremely comfortable. Bathroom has Diptique amenities.swimming pool is large and accessible, with hammocks and large floating bean bags
Stayed 1 night in Sep 2023

10/10 Excellent

Jose Miguel Simon, Miami

Traveled with family
Liked: Amenities
Is a unique experience, amazing and perfect experience. The palace is what is it “ The royalty palace “ beautiful, extraordinary, marvelous, fabulous, fantastic, gorgeous and unique opportunity, from the Emiratíes Abu Dhabi, I am so impressive with this city and with the culture and education of people as well,
Stayed 8 nights in Aug 2023

10/10 Excellent

Chieh-Ru Angela

Stayed 1 night in Aug 2023

10/10 Excellent

MUHAMMAD

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience, truly felt like living in a palace. Staff was very well mannered. Kids swimming pool has a lazy River was also great, Overall was simply amazing Definitely coming here next year with more days to stay. Thank you
Stayed 1 night in Aug 2023

10/10 Excellent

Sidharth, ST BRUNO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent two wonderful weeks at this magnificent hotel. It was a lifetime experience with some of the best hospitality I have ever experienced. The property is immaculately clean and the best part is the wonderful staff that took care of my every need. I will keep this vacation in my memories for a long time. Following is a list of staff members that went out of their way to make my stay comfortable and memorable (there are many more but I may not have remembered their name). Thank you Emirates Palace and see you next time. Eloyora - Reception A gentleman from France who checked me in - Reception Anna Chong - Reception Farhan - beach Melvin - spa/pool Artur - pool Winnie- housekeeping Umar - pool adult Kanisha - adult pool Edson - adult pool Kundan- breakfast Benon - pool/beach (cascade) Willis - pool (cascade) Norman - adult pool Monica - breakfast Luci - breakfast Shivani - breakfast Kristian- breakfast Jomin- breakfast Praveen- breakfast Chonticha- breakfast Nah - breakfast Sachini- pool guard Claire - in room dining. Nasar - concierge
Stayed 13 nights in Jul 2023

10/10 Excellent

Hosam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. This hotel is a must
All was great: room, service, friendliness, food (especially Lebanese Terrace).
Stayed 1 night in Jul 2023

10/10 Excellent

Saloni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Arval, Seattle

Stayed 1 night in May 2023

10/10 Excellent

Rishpal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service
Stayed 2 nights in May 2023

2/10 Terrible

Ali

Stayed 1 night in Apr 2023

10/10 Excellent

Bharatveer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grand property, amazing gardens and different pools, with amazing private beach area and superb diing options
Stayed 8 nights in Mar 2023

10/10 Excellent

Arun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Kirk, mississauga

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great property. The service is the best. But be prepared to walk to explore.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Older hotel with slow wifi
I expected better service from a hotel which is famous and expensive. When I checked out I was not feeling well so I requested late checkout, the lady on the phone was not very friendly and had to ask for approval, and at last I was able to get one more hour. Luggage person took half hour to come. Hotel itself is also older. I think they are just very busy and not worried about their business. Wifi was very slow.
Stayed 1 night in Dec 2022

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury stay
The hotel and the service are amazing, but I will point a few things that I found less impressive such as bed comfort, it was too hard, the bathroom amenities very basic, I understand the sustainability issue but still you expect better amenities in such high class hotel. Vendome buffet is great, Martaaban restaurant and Lebanese restaurant both great, Italian restaurant was disappointing and pool bar food also disappointed, but they do have nice cocktails.
Stayed 4 nights in Nov 2022

10/10 Excellent

Abdulaziz Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless 7 star hotel
7 star from A to Z. I have been treated like royalty. The stay was flawless and the level of luxury was unprecedented. I have never felt such perfect bed sheets and towels.
Stayed 1 night in Nov 2022

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the nicest hotel we have ever stayed at in the UAE! We loved our stay and only wish it could have been longer.
Stayed 1 night in Nov 2022

10/10 Excellent

Anulekha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Beautiful well kept property. Lots of great dining options. Staff is helpful and friendly. Centrally located to many sites.
Stayed 3 nights in Nov 2022

10/10 Excellent

Luis

Stayed 1 night in Aug 2022

10/10 Excellent

Roderick Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and friendly staff Very focussed on local large families with 'nannies' (no parents at pools) monitoring large groups of 8 to10 male kids/unruly teenagers who didn't all get on. We could not get tea in main hotel in afternoons as reserved for group bookings - small area available but was full disappointing
Stayed 7 nights in Jul 2022

10/10 Excellent

Shahd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was above of the best.
Stayed 2 nights in Jul 2022

10/10 Excellent

Shoaib

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Zhanna

Stayed 4 nights in Jul 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

John, Scottsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying in this most magnificent hotel. It is incredibly beautiful and massive size (more than 4 football fields) with gold leaf ceilings, marble and one of kind in the world. The staff was so very friendly and helpful. The restuarants were excellent. If you stay here, you'll be blown away with it's beauty. A massive private beach is also a plus.
Stayed 3 nights in Mar 2022

8/10 Good

bahram

Traveled with family and small children
Liked: Cleanliness, staff & service
Not my first time staying here , I can say when Hotel was mange by kempinski Was much better , I guess royal manderin the new management is still need time to settle and get it to Vertu pout of their service, over all was a great stay.
Stayed 2 nights in Mar 2022

10/10 Excellent

June

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanted by the Emirates Palace
This was a fantastic stay. The service and staff and the enchantment of the sights and ambiance at the hotel is unimaginable. The place, it’s vibe, the music,the setting ..all make the Emirates Palace my hotel of choice in Abu Dhabi. The staff are all attentive to the needs night and day!
Stayed 3 nights in Mar 2022

8/10 Good

xiaoli

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It is amazing
Stayed 1 night in Feb 2022

10/10 Excellent

Five Star Plating

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 8 nights in Mar 2022

10/10 Excellent

Katharina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at Emirates Palace and I enjoyed it just as much as the first time. The hotel is impressive with more things to do than one has time for! We enjoyed both pool areas as well as the beach. Even though not all of the restaurants were open unfortunately we still had dinner at Mezlai one evening. The breakfast buffet is huge with plenty of choice. Unfortunately on our second morning there was no table on the balcony available, which would have been nice to know about as we would have reserved one in advance. I didn't know one had to book tables for breakfast. Overall we really enjoyed our stay though! I'd be back if I were to come back to Abu Dhabi.
Stayed 2 nights in Feb 2022

10/10 Excellent

Moath

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, beautiful property very quite and luxurious. Special thanks to Marine for making everything so amazing and easy. Thanks Moath
Stayed 1 night in Mar 2022

10/10 Excellent

Sukkeun Ji

Stayed 1 night in Feb 2022

10/10 Excellent

Irene Lucia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emirates Palace is opulent and magical. I enjoyed my stay and look forward to staying again.
Stayed 2 nights in Feb 2022

2/10 Terrible

Norah

Business traveler
Liked: Cleanliness
Disliked: Staff & service
I have a gold membership with Hotels.com this entitle you to free up
Stayed 3 nights in Feb 2022

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Yui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a complementary upgrade thanks to Vivian. We really enjoyed our stay at the elegant and spacious room. Our room had a terrace that has a direct access to the beach. You can also try a camel ride for at the beach and traditional tea for free, which was another great surprise to us. We would love to stay the hotel again!
Stayed 1 night in Feb 2022

10/10 Excellent

Yasen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a great location. Friendly staff.
Stayed 2 nights in Jan 2022