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Dear Uliana,It is our pleasure to serve you and we look forward to welcoming you back to enjoy the hotel’s many facilities in the near future.Best regards,Michael KothGeneral Manager
Very luxurious hotel. They provided a very memorable moment for us.
Abdullah
Stayed 2 nights in Jan 2024
Response from Michael Koth on Feb 6, 2024
Dear Abdullah, We greatly appreciate your loyal patronage and look forward to welcoming you back to Emirates Palace Mandarin Oriental, Abu Dhabi!Sincerely, Michael KothGeneral Manager
Excellent property, beautiful architecture, very long walks to get to room, top level service, really enjoyed the Indian restaurant there. Overall, a notable property with amazing top notch staff service.
This is one of the most luxurious hotels in the world. The staff members represent over 85 countries and they are incredibly welcoming and helpful. Our experience was "over the top" and exceeded our highest expectations.
Beautiful hotel , which is like a palace and you can easily get lost in. Rooms are extremely comfortable. Bathroom has Diptique amenities.swimming pool is large and accessible, with hammocks and large floating bean bags
Michelle
Stayed 1 night in Sep 2023
10/10 Excellent
Jose Miguel Simon, Miami
Traveled with family
Sep 4, 2023
Liked: Amenities
Is a unique experience, amazing and perfect experience. The palace is what is it “ The royalty palace “ beautiful, extraordinary, marvelous, fabulous, fantastic, gorgeous and unique opportunity, from the Emiratíes Abu Dhabi, I am so impressive with this city and with the culture and education of people as well,
What an amazing experience, truly felt like living in a palace. Staff was very well mannered. Kids swimming pool has a lazy River was also great, Overall was simply amazing Definitely coming here next year with more days to stay. Thank you
I spent two wonderful weeks at this magnificent hotel. It was a lifetime experience with some of the best hospitality I have ever experienced. The property is immaculately clean and the best part is the wonderful staff that took care of my every need. I will keep this vacation in my memories for a long time. Following is a list of staff members that went out of their way to make my stay comfortable and memorable (there are many more but I may not have remembered their name).
Thank you Emirates Palace and see you next time.
Eloyora - Reception
A gentleman from France who checked me in - Reception
Anna Chong - Reception
Farhan - beach
Melvin - spa/pool
Artur - pool
Winnie- housekeeping
Umar - pool adult
Kanisha - adult pool
Edson - adult pool
Kundan- breakfast
Benon - pool/beach (cascade)
Willis - pool (cascade)
Norman - adult pool
Monica - breakfast
Luci - breakfast
Shivani - breakfast
Kristian- breakfast
Jomin- breakfast
Praveen- breakfast
Chonticha- breakfast
Nah - breakfast
Sachini- pool guard
Claire - in room dining.
Nasar - concierge
Great property. The service is the best. But be prepared to walk to explore.
Kirk
Stayed 1 night in Mar 2023
6/10 Okay
Verified traveler
Dec 29, 2022
Liked: Room comfort
Older hotel with slow wifi
I expected better service from a hotel which is famous and expensive. When I checked out I was not feeling well so I requested late checkout, the lady on the phone was not very friendly and had to ask for approval, and at last I was able to get one more hour. Luggage person took half hour to come.
Hotel itself is also older. I think they are just very busy and not worried about their business.
Wifi was very slow.
The hotel and the service are amazing, but I will point a few things that I found less impressive such as bed comfort, it was too hard, the bathroom amenities very basic, I understand the sustainability issue but still you expect better amenities in such high class hotel. Vendome buffet is great, Martaaban restaurant and Lebanese restaurant both great, Italian restaurant was disappointing and pool bar food also disappointed, but they do have nice cocktails.
7 star from A to Z. I have been treated like royalty. The stay was flawless and the level of luxury was unprecedented. I have never felt such perfect bed sheets and towels.
Amazing hotel and friendly staff
Very focussed on local large families with 'nannies' (no parents at pools) monitoring large groups of 8 to10 male kids/unruly teenagers who didn't all get on.
We could not get tea in main hotel in afternoons as reserved for group bookings - small area available but was full disappointing
We loved staying in this most magnificent hotel. It is incredibly beautiful and massive size (more than 4 football fields) with gold leaf ceilings, marble and one of kind in the world. The staff was so very friendly and helpful. The restuarants were excellent. If you stay here, you'll be blown away with it's beauty. A massive private beach is also a plus.
John
Stayed 3 nights in Mar 2022
8/10 Good
bahram
Traveled with family and small children
Apr 3, 2022
Liked: Cleanliness, staff & service
Not my first time staying here , I can say when Hotel was mange by kempinski Was much better , I guess royal manderin the new management is still need time to settle and get it to Vertu pout of their service, over all was a great stay.
This was a fantastic stay. The service and staff and the enchantment of the sights and ambiance at the hotel is unimaginable. The place, it’s vibe, the music,the setting ..all make the Emirates Palace my hotel of choice in Abu Dhabi. The staff are all attentive to the needs night and day!
This was my second stay at Emirates Palace and I enjoyed it just as much as the first time. The hotel is impressive with more things to do than one has time for! We enjoyed both pool areas as well as the beach. Even though not all of the restaurants were open unfortunately we still had dinner at Mezlai one evening.
The breakfast buffet is huge with plenty of choice. Unfortunately on our second morning there was no table on the balcony available, which would have been nice to know about as we would have reserved one in advance. I didn't know one had to book tables for breakfast.
Overall we really enjoyed our stay though! I'd be back if I were to come back to Abu Dhabi.
We got a complementary upgrade thanks to Vivian. We really enjoyed our stay at the elegant and spacious room. Our room had a terrace that has a direct access to the beach. You can also try a camel ride for at the beach and traditional tea for free, which was another great surprise to us. We would love to stay the hotel again!