Sundeck
Check availability

Reviews of Novel Hotel City Center

4 out of 5
Novel Hotel City Center
Hamdan Street, Abu Dhabi

Reviews

8.0

Very Good

Rating 10 - Excellent. 125 out of 446 reviews" "
Rating 8 - Good. 226 out of 446 reviews" "
Rating 6 - Okay. 61 out of 446 reviews" "
Rating 4 - Poor. 22 out of 446 reviews" "
Rating 2 - Terrible. 12 out of 446 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Modhafar

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 10 nights in Oct 2023

6/10 Okay

Faisal

Stayed 2 nights in Sep 2023

4/10 Poor

FARNOOSH

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom doesn’t have any hair dryer. Staff were nice. Bar was okay. Room condition was pretty bad. Bathroom in bad condition. For a couple it was only one towel. No toothbrush and toothpaste. Pool was super dirty and not cleaned.
Stayed 1 night in Aug 2023
Response from Lee on Sep 9, 2023
Dear Mr. Farnoosh,Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback , your wonderful feedback will be pass on to the team.We have noted your comment and sincerely apologize for the inconvenience cause. Rest assured that appropriate action will be taken.We are looking forward to welcoming you back at our hotel on your future visit.Kind Regards,Lee Day- Front Office Manager

8/10 Good

Shahid

Liked: Cleanliness, room comfort
Customer service is good. They don’t have own parking. You use public parking, which is little uncomfortable. Breakfast buffet is fair. I rate 3 star hotel.
Stayed 2 nights in Jul 2023
Response from lee on Sep 9, 2023
Dear Mr. Shahid,It was our privilege to have you staying with us and I am delighted that you were pleased with our services and facilities. We sincerely apologized for the inconvenience caused by the Parking which we dont't at the moment, but parking is available around the property with a cost of 15AED for 24hrs.We hope we will have the pleasure of having you again at Novel Hotel. Best regards,Lee Day- Front Office Manager

10/10 Excellent

Geoff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The basic room was small but ok for 2 people. It was clean, the bathroom was dated but otherwise ok as well. There can be noise at times from neighbouring rooms when the people were loud but it was not bad. Bring ear plugs if your a light sleeper. The bed was a bit hard and the aircon and fan worked but not really the thermostat. It was just a matter of turning on and off the aircon if you needed it. The included breakfast its good value. Its a plentiful buffet catering for the breakfast tastes of many nationalities. The reception staff were friendly and helpful.
Stayed 3 nights in May 2023

10/10 Excellent

Atiq

Stayed 1 night in Apr 2023

10/10 Excellent

Eyad, dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff very friendly . Rooms very clean and spacious . Nice variety of restaurants and bars and a very nice night club .
Stayed 1 night in Jan 2023

2/10 Terrible

Ibrahim Isfendiyar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pictures and reality were far apart. Bathroom smelly.
Stayed 3 nights in Nov 2022

2/10 Terrible

Klaus

Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Matthew, Abu Dhabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property many times. One of the main reasons is the food. They have a great French restaurant (Le Beaujolais), which can also be ordered in their first floor bar. Overall a good hotel for the price. The location is good for access to shopping and the WTC Mall.
Stayed 1 night in Aug 2022

6/10 Okay

Rochelle

Stayed 2 nights in Mar 2022

4/10 Poor

HERNANDO

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hotel Management on Nov 9, 2021
Thank you for rating our services. Because your comments are highly important to us, and will be used to monitor and improve the service we provide, please send your comments to make sure you get the best of our services on your next visit.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Management on Sep 15, 2021
Hello! Thank you for choosing Novel Hotel City Center. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

10/10 Excellent

Alam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Hotel Management on Jul 14, 2021
Hello! Thank you for choosing Novel Hotel City Center. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

8/10 Good

Marie Jinkee

Liked: Property conditions & facilities, room comfort
I just loved the pool...
Stayed 1 night in May 2021
Response from Hotel Management on May 23, 2021
Hello ! We appreciate your positive feedback about our pool. We are pleased that our hotel has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you again soon.

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Hotel Management on May 17, 2021
Dear Mr. Ahmed ! Thank you for rating our services. Because your comments are highly important to us, and will be used to monitor and improve the service we provide, please send your comments to make sure you get the best of our services on your next visit.

10/10 Excellent

Jatin

Stayed 1 night in Dec 2020
Response from Hotel management on Feb 2, 2021
Hello Jatin, Thank you for giving Novel Hotel City Center an ideal rating. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

2/10 Terrible

Lal

Business traveler
Disliked: Staff & service
Avoid staying here..
Avoid staying here...the WiFi never worked in my Laptop, it worked once in a while in my phone. There was no parking i was expecting a parking with the difficult situation in Abudhabi, they asked me to park in paid parking outside. There was some maintenance going on and it was very noisy when i complained they stopped it..if possible find another hotel...
Stayed 1 night in Jan 2021
Response from Hotel Management Team on Jan 17, 2021
Hello Lal, Thank you for taking the time to share your experience with us. We appreciate your observations regarding the Wi-Fi. We are always keen on providing our guests with a memorable stay and a chance to enjoy a unique experience. We promise to forward your complaint to the relevant department. We are looking forward to your next visit with the guarantee of a better service that meets your expectations.

6/10 Okay

Waleed

Stayed 1 night in Dec 2020
Response from Hotel Management Team on Jan 4, 2021
Hello Mr. Waleed, Thank you for rating our services. We are glad that you enjoyed our accommodation, and looking forward to welcoming you again very soon.

10/10 Excellent

Sanker

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from hotel management team on Oct 25, 2020
Hello Sanker, Thank you for sharing your positive feedback regarding your stay with us. Waiting to serve you again in the near future on your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Very professional and personable staff. Lots of shopping to walk to.
Stayed 1 night in Sep 2020
Response from hotel management team on Oct 25, 2020
Hello Robert, We appreciate your positive feedback about our hotel. We are pleased that our staff service has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you again soon.

8/10 Good

Marie Jinkee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the pool . Not crowded but needs more cleaning
Stayed 2 nights in Aug 2020
Response from Hotel Management Team on Jan 5, 2021
Hello Marie, Thank you for choosing Novel Hotel City Center. We are glad to hear that you have enjoyed our Hotel. We look forward to welcoming you again very soon.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not clean and there is a bad smell in the room. I think the smell come from the carpet because it is very old and dirty.
Stayed 1 night in Jun 2020

10/10 Excellent

Vivek

Stayed 1 night in May 2020

8/10 Good

Saidul

Liked: Cleanliness, staff & service
It’s okay
Stayed 2 nights in Feb 2020
Response from tata on Feb 11, 2020
Dear Mr. Saidul, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the credit goes rombe at the reception, thanks a lot.
Stayed 1 night in Jan 2020
Response from tata on Feb 11, 2020
Dear Mr. Bilal, Thank you very much for choosing to stay at Novel Hotel City Center and for taking the time to write a review regarding your experience with our property. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are pleased to learn that you were satisfied with our facilities and overall services. Our hotel aims to provide a truly unique experience, and we are delighted that we were able to exceed your expectations. Your wonderful comments will be passed on to the team. We look forward to the pleasure of welcoming you back at Novel Hotel City Center. Kind Regards, Maher Soudah Executive Assistant Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Great stay room is pretty nice clean, good size bathroom, gym is okay kinda out dated.
Stayed 1 night in Jan 2020
Response from atat on Feb 11, 2020
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

10/10 Excellent

Egaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's very good I Nice service
Stayed 1 night in Jan 2020
Response from atat on Feb 11, 2020
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

8/10 Good

MW, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff, was very helpful swapping rooms as I didn’t want a smoking room. Went from a suite to a deluxe room, which was very clean and spacious. Breakfast was excellent, loved their omelette! The attached French restaurant is also a treat and worth visiting.
Stayed 1 night in Jan 2020
Response from atat on Feb 11, 2020
Dear Valued GUest, Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We always assured that it’s always been our foremost aim to provide our guest with maximum satisfaction. I will pass along your feedback to the entire team. Once again thank you and looking forward to welcome you back at Novel Hotel. Regards, Maher Soudha Executive Assistant Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that the staff were so nice and friendly especially chef Syed he would come out and check on the guests and would often ask if the dishes are ok
Stayed 2 nights in Dec 2019

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great thanks to SONA in front disk and thanks to Jaber care parking service
Stayed 1 night in Nov 2019
Response from lee on Nov 24, 2019
Dear Mr. Abdullah, Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We always assured that it’s always been our foremost aim to provide our guest with maximum satisfaction. I will pass along your feedback to the entire team. Once again thank you and looking forward to welcome you back at Novel Hotel. Regards, Maher Soudha Executive Assistant Manager

8/10 Good

me, abu dhabi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was ok nothing over the top, room service a bit pricey, no hotel should charge for a bucket of ice
Stayed 1 night in Nov 2019
Response from l on Nov 24, 2019
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. We have noted your comment and sincerely apologize for the inconvenience cause. Rest assured that appropriate action will be taken. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day AFOM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the staff were very friendly and respectful. If I come to Abu Dhabi again I'd want to stay here.
Stayed 5 nights in Oct 2019
Response from lee on Nov 24, 2019
Dear Valued Guest, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Maher Soudah Executive Assistant Manager

8/10 Good

MW

Liked: Cleanliness, staff & service
Great place to stay for the money. Pool is fairly nice, but the weight room is lacking enough equipment to support a serious workout. Staff is very nice and the bar is pretty good as well.
Stayed 1 night in Sep 2019

10/10 Excellent

Bhagat

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Centrally located, nice gym and swimming pool. Room i booked was a bit small but its fine for 2 people.
Stayed 1 night in Sep 2019

10/10 Excellent

AE, Washington dc..usa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was so big and the bed was very convertable and great
Stayed 1 night in Aug 2019

8/10 Good

Mohammed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A great hotel for convenience, right in the city centre with easy access to everything. Hotel was basic but had the facilities needed for a comfortable stay.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2019

8/10 Good

Houda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok with comments
The breakfast was not really good the coffe doesn’t taste good and and no good variety of everything the charged me 300 lira deposit for my 3 night stay!
Stayed 12 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy traveller
Had a good stay the place is quiet and staffs are friendly and the location is accesible to any
Stayed 1 night in May 2019
Response from lee on May 21, 2019
Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We always assured that it’s always been our foremost aim to provide our guest with maximum satisfaction. I will pass along your feedback to the entire team. Once again thank you and looking forward to welcome you back at Novel Hotel. Regards, Maher Soudha Executive Assistant Manager

8/10 Good

KVD, London

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and excellent sized rooms. Staff very friendly and helpful.
Stayed 1 night in Apr 2019
Response from lee on May 21, 2019
Dear Valued Guest, Thank you for saying with us. We work hard to make our guest happy and appreciate your feedback. Kind Regards, Lee Day AFOM

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in heart of city. Friendly staff. Quite clean. I didn’t like changing park from free to chargeable.
Stayed 6 nights in Apr 2019
Response from lee on May 21, 2019
Dear Valued Guest, Thank you for saying with us. We work hard to make our guest happy and appreciate your feedback. Kind Regards, Lee Day AFOM

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Lee on May 1, 2019
Dear Valued Guest, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Lee Day AFOM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was right.The hotel staffs were nice.An indian restaurant would have been nice.
Stayed 2 nights in Mar 2019
Response from lee on May 21, 2019
Dear Valued Guest, Thank you for saying with us. We work hard to make our guest happy and appreciate your feedback. Kind Regards, Lee Day AFOM

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply beautiful, love the big windows, the location is amazing, staff were polite and professional, good WiFi. Just love it.
Stayed 2 nights in Mar 2019
Response from Lee on Apr 30, 2019
Dear Mr. Mohamed, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Lee Day Asst. Front Office Manager

10/10 Excellent

Verified traveler

Stayed 11 nights in Feb 2019
Response from Lee on Apr 30, 2019
Dear Valued Guest, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Lee Day Asst. Front Office Manager

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great location
Very good hotel in downtown Abu Dhabi
Stayed 3 nights in Feb 2019
Response from Lee on May 3, 2019
Dear Mr.. SImon, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Lee Day Assistant Front Office Manager