Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Novotel Abu Dhabi Al Bustan

4 out of 5
Novotel Abu Dhabi Al Bustan
Shk. Rashid Bin Saeed St / Rabdan St, Abu Dhabi

Reviews

8.4

Very Good

Rating 10 - Excellent. 261 out of 547 reviews" "
Rating 8 - Good. 182 out of 547 reviews" "
Rating 6 - Okay. 60 out of 547 reviews" "
Rating 4 - Poor. 26 out of 547 reviews" "
Rating 2 - Terrible. 18 out of 547 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mourad Brahmi - General Manager on Apr 10, 2024
Dear Andrea, Thank you for taking the time to evaluate us here. I apologise for the areas that we fell short of expectations. I wish I had known more about your experience so I could have personally addressed your concerns with my team in order to prevent future occurrence. I hope to have the chance to welcome you back again. Sincerely,Mourad BrahmiGeneral Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, great for kids also
Stayed 3 nights in Mar 2024
Response from Mourad Brahmi - General Manager on Apr 2, 2024
Dear Jay, Thank you for being our guests at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Halimeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mourad Brahmi - General Manager on Apr 2, 2024
Dear Halimeh,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your wonderful evaluation here. I look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Shweta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Novotel for 3 nights with half board package. The food was excellent with great service, we had a lady named shom maya in the restaurant she was very helpful and always with a big smile.Overall everything was really good in the hotel the pool, food, staff everything. I hope to visit again in future.
Stayed 3 nights in Mar 2024
Response from Mourad Brahmi - General Manager on Apr 2, 2024
Dear Shweta, Thank you for being our guests at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

6/10 Okay

Nitin

Stayed 1 night in Mar 2024
Response from Mourad Brahmi - General Manager on Apr 15, 2024
Dear Nitin, Thank you for taking the time to evaluate us here. I apologise for the areas that we fell short of expectations. I wish I had known more about your experience so I could have personally addressed your concerns with my team in order to prevent future occurrence. I hope to have the chance to welcome you back again. Sincerely,Mourad BrahmiGeneral Manager

6/10 Okay

Mohamed El Amine

Traveled with family
Liked: Staff & service, amenities
room carpet was very old with liquids stains on it, quite discusting if you think about it.
Stayed 1 night in Mar 2024
Response from Mourad Brahmi - General Manager on Mar 14, 2024
Dear Mohamed El Amine,Thank you for staying with us and for taking the time to share your feedback with us. I am sorry to hear about your experience and have already addressed your comments with my team so we may continue to improve our level of service and serve you better in the future.Thank you once again for being our guest, and I hope to have the chance to welcome you back again at Novotel Abu Dhabi Al Bustan in the future. Sincerely, Mourad BrahmiGeneral Manager

10/10 Excellent

kussay ayyed

Stayed 1 night in Mar 2024
Response from Mourad Brahmi - General Manager on Apr 2, 2024
Dear kussay ayyed , Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your wonderful evaluation here. I look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

ABDULLA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice but very far from the main center
Stayed 2 nights in Feb 2024
Response from Mourad Brahmi - General Manager on Mar 12, 2024
Dear Abdulla, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to evaluate your experience here. I hope that your stay was enjoyable and look forward to welcoming you back again soon. Best regards, Mourad BrahmiGeneral Manager

8/10 Good

Ehab, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024
Response from Mourad Brahmi - General Manager on Mar 4, 2024
Dear Ehab, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Ehab, Mississauga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jan 2024
Response from Mourad Brahmi - General Manager on Mar 4, 2024
Dear Ehab, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

6/10 Okay

Lateef

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Getting hot water from the tap or in shower and was the most problematic.
Stayed 2 nights in Feb 2024
Response from Mourad Brahmi - General Manager on Feb 23, 2024
Dear Lateef, Thank you for staying with us and for taking the time to share your feedback with us. I am sorry to hear about your experience and have already addressed your comments with my team so we may continue to improve our level of service and serve you better in the future.Thank you once again for being our guests, and I hope to have the chance to welcome you back again at Novotel Abu Dhabi Al Bustan. Sincerely, Mourad BrahmiGeneral Manager

10/10 Excellent

Riley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, a 24 hour kitchen. Breakfast is good and excellent value. I will stay here again next time.
Stayed 8 nights in Feb 2024
Response from Mourad Brahmi - General Manager on Feb 15, 2024
Dear Riley, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your wonderful review here. I am happy to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mourad Brahmi - General Manager on Feb 9, 2024
Dear Sam,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your wonderful evaluation here. I hope that you enjoyed your stay with us and look forward to welcoming you back again in the future.Best regards,Mourad BrahmiGeneral Manager

2/10 Terrible

RIMA, Brooklyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mourad Brahmi - General Manager on Jan 29, 2024
Dear Rima, Thank you for staying with us and for taking the time to share your feedback. My sincerest apologies that your experience fell short of expectations. I have taken your comments to heart and have already addressed them with my team so we may continue to improve our level of service. I hope to that you would give us another chance to change your impression about Novotel Abu Dhabi Al Bustan. Sincerely, Mourad BrahmiGeneral Manager

10/10 Excellent

Manar

Liked: Cleanliness
Very good hotel
Stayed 1 night in Dec 2023
Response from Mourad Brahmi - General Manager on Jan 9, 2024
Dear Manar, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

6/10 Okay

Mubarak

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Toilets broken and cleaning conditions not as expected. Seems pets were hosted in rooms cause of signs of dogs smells and pees on carpets.
Stayed 2 nights in Dec 2023
Response from Mourad Brahmi - General Manager on Jan 9, 2024
Dear Mubarak, Thank you for your visit, though I am very sorry to hear that your experience fell short of expectations. Your feedback is extremely important to us, and I have shared your comments with my team so that we may continue to improve. Also, I would like to highlight that we are a pet-free hotel; it is listed on all online travel channels. I hope to have the chance to welcome you back again at Novotel Abu Dhabi Al Bustan.Sincerely,Mourad BrahmiGeneral Manager

10/10 Excellent

maida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay in great hotel
Amazing hotel with wonderful staff
Stayed 7 nights in Dec 2023
Response from Mourad Brahmi - General Manager on Jan 8, 2024
Dear Maida,Thank you for being our guests at Novotel Abu Dhabi Al Bustan and for taking the time to share your experience with us here. I am glad to know that your stay was enjoyable and look forward to welcoming you back again soon. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

Bruno Evandro

Stayed 2 nights in Dec 2023
Response from Mourad Brahmi - General Manager on Jan 4, 2024
Dear Bruni Evandro, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to share your experience with us here. I am glad to know that your stay was enjoyable and look forward to welcoming you back again soon. Best regards, Mourad BrahmiGeneral Manager

8/10 Good

Branimir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abu Dhabi stay
Great hotel serving buffet half-board for an affordable price. Complimentary gym, spa and swimming pool.
Stayed 2 nights in Dec 2023
Response from Mourad Brahmi - General Manager on Dec 12, 2023
Dear Branimir, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am happy to know that you enjoyed all aspects of your stay with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

ali

Stayed 6 nights in Nov 2023
Response from Mourad Brahmi - General Manager on Dec 5, 2023
Dear Ali, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
Room outdated and in poor condition does not worth the 300 $ rate per night
Stayed 1 night in Nov 2023
Response from Mourad Brahmi - General Manager on Dec 5, 2023
Dear Guest, Thank you for staying with us and for taking the time to share your feedback. I am sorry to hear about your experience. I have shared your feedback with our team so we may continue to improve our level of service. Thank you for being our guest.Sincerely, Mourad BrahmiGeneral Manager

8/10 Good

Lee

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Mourad Brahmi - General Manager on Nov 20, 2023
Dear Lee,Thank you for being our guest and for taking the time to rate your experience here. We hope that you enjoyed your stay and look forward to welcoming you back again in the future.Sincerely,Mourad BrahmiGeneral Manager

8/10 Good

larissa

Stayed 4 nights in Nov 2023
Response from Mourad Brahmi - General Manager on Nov 20, 2023
Dear Larissa,Thank you for being our guest and for taking the time to rate your experience here. We hope that you enjoyed your stay with us and look forward to welcoming you back again in the future.Sincerely,Mourad BrahmiGeneral Manager

10/10 Excellent

Yeng Keat

Stayed 2 nights in Nov 2023
Response from Mourad Brahmi - General Manager on Nov 20, 2023
Dear Yeng Keat, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your wonderful rating here. I hope that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Mehret

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the lobby is beautiful, great customer service but the bathroom is very old, dirty carpets, mirrors in rooms are very old.
Stayed 1 night in Nov 2023
Response from Mourad Brahmi - General Manager on Nov 20, 2023
Dear Mehret, Thank you for taking the time to share your feedback with us. Although I am glad to know that you enjoyed your time with us, I apologise for the areas that we fell short of expectations. I have taken your comments to heart and have already addressed them with my housekeeping team to prevent future occurrence. I hope to have the chance to welcome you back again when your travels bring you back to Abu Dhabi. Sincerely,Mourad BrahmiGeneral Manager

8/10 Good

Ramon

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Mourad Brahmi - General Manager on Oct 30, 2023
Dear Ramon, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I hope that you enjoyed your time with us and look forward to welcoming you back again in the future.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Avi

Stayed 1 night in Oct 2023
Response from Mourad Brahmi - General Manager on Oct 12, 2023
Dear Avi, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to evaluate your experience here. I hope that you enjoyed your stay with us and look forward to welcoming you back in the future. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

Osama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mourad Brahmi - General Manager on Oct 2, 2023
Dear Osama,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am happy to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Loris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose Novotel, if you want to stay in Abu Dhabi
We went to visit amusement parks in Yas Island and chose Novotel Abu Dhabi Al Bustan to Stay. We booked two double room, but them the hotel moved us to a suite in Adagio hotel. The suit was big enough and clean with all facilities.
Stayed 2 nights in Sep 2023
Response from Mourad Brahmi - General Manager on Sep 18, 2023
Dear Loris,Thank you for being our guests at Novotel & Adagio Abu Dhabi Al Bustan and for your review here. I am delighted to know that you enjoyed all aspects of your stay with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Mourad Brahmi - General Manager on Sep 18, 2023
Dear Christopher,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your wonderful evaluation here. I hope that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Nurasa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very neat and tidy, could do with new carpets and bathroom tiles but otherwise the rooms were comfortable and the standards were good. Housekeeping was excellent.
Stayed 4 nights in Aug 2023
Response from Mourad Brahmi - General Manager on Sep 4, 2023
Dear Nurasa,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Mohammed

Stayed 2 nights in Aug 2023
Response from Mourad Brahmi - General Manager on Sep 18, 2023
Dear Mohammed,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to rate your experience here. I hope that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Anil, Richardson

Stayed 1 night in Aug 2023
Response from Mourad Brahmi - General Manager on Sep 1, 2023
Dear Anil,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

6/10 Okay

Lailani, Winnipeg

Traveled with family
Disliked: Property conditions & facilities
Our room floor carpet was dirt, smelled smoke.
Stayed 2 nights in Jul 2023
Response from Mourad Brahmi - General Manager on Jul 27, 2023
Dear Lailani, Thank you for staying with us and for taking the time to share your feedback with us. I am sorry to hear about your experience and have already addressed your comments with my team so we may continue to improve our level of service and serve you better in the future.I hope to have the chance to welcome you back again at Novotel Abu Dhabi Al Bustan. Sincerely, Mourad BrahmiGeneral Manager

6/10 Okay

Lailani, Winnipeg

Traveled with family
Disliked: Staff & service, property conditions & facilities
Taxis are always available
Stayed 1 night in Jul 2023
Response from Mourad Brahmi - General Manager on Jul 24, 2023
Dear Lailani,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Amin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in Abu Dhabi
We booked this for a transit from Abu Dhabi, 20kms from airport, about 55dhs on taxi fare to get there. Overall a very Comfortable stay Buffet breakfast was great with a lot of choices
Stayed 1 night in Jul 2023
Response from Mourad Brahmi - General Manager on Jul 24, 2023
Dear Amin,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Mohammad

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with family. Very clean property and awesome staff. Loved my stay at Abu Dhabi Al Bustan.
Stayed 2 nights in Jul 2023
Response from Mourad Brahmi - General Manager on Jul 24, 2023
Dear Mohammad,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am happy to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Ferdi

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Mourad Brahmi on Jul 19, 2023
Dear Ferdi, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your excellent rating here. I hope that your stay was enjoyable and look forward to welcoming you back again soon. Best regards, Mourad BrahmiGeneral Manager

8/10 Good

John

Stayed 1 night in Jun 2023
Response from Mourad Brahmi - General Manager on Jul 3, 2023
Dear Mr Shakeel, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to rate us here. I hope that you enjoyed your stay with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Mohamed Gamil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 4 nights in May 2023
Response from Mourad Brahmi - General Manager on May 29, 2023
Dear Mr Mohamed Gamil,Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mourad Brahmi - General Manager on May 9, 2023
Dear Omar, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to share your feedback with us here. I am glad to know that you enjoyed your stay with us and look forward to welcoming you back again. Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

GOWOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Mourad Brahmi - General Manager on May 1, 2023
Dear Gowoon, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to share your feedback with us here. I am happy to know that you enjoyed your stay with us and look forward to welcoming you back again. Best regards,Mourad BrahmiGeneral Manager

4/10 Poor

Zejna

Stayed 1 night in Apr 2023
Response from Mourad Brahmi - General Manager on May 8, 2023
Dear Zejna, Thank you for taking the time to evaluate us here. I apologise for the areas that we fell short of expectations. I wish I had known more about your experience so I could have personally addressed your concerns with my team in order to prevent future occurrence. I hope to have the chance to welcome you back again. Sincerely,Mourad BrahmiGeneral Manager

10/10 Excellent

Dominik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, easy check in, clean and tidy.
Response from Mourad Brahmi - General Manager on Apr 14, 2023
Dear Dominik, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to review us here. I am happy to know that you enjoyed your stay with us and look forward to welcoming you back again. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Breakfast is fantastic. Rooms clean and tidy. Pool area great for kids
Stayed 2 nights in Apr 2023
Response from Mourad Brahmi - General Manager on Apr 14, 2023
Dear Drew, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to review your experience here. I am delighted to know that you enjoyed all aspects of your stay with us and look forward to welcoming you back in the future. Best regards, Mourad BrahmiGeneral Manager

8/10 Good

Yasir

Liked: Cleanliness, staff & service
Since it was Ramadan, we really didn't do much as we were fasting. Overall the hotel was good. The bed could've been a little bigger in the suite.
Stayed 2 nights in Mar 2023
Response from Mourad Brahmi - General Manager on Apr 14, 2023
Dear Yasir, Thank you for being our guests at Novotel Abu Dhabi Al Bustan and for taking the time to review us here. I am glad to know that you found the hotel to be good and hope to welcome you back in the future. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

Mostafa

Stayed 2 nights in Mar 2023
Response from Mourad Brahmi - General Manager on Mar 14, 2023
Dear Mostafa, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to evaluate your experience here. We appreciate your excellent rating and look forward to welcoming you back again. Best regards,Mourad BrahmiGeneral Manager

8/10 Good

Yousef

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Mourad Brahmi - General Manager on Mar 13, 2023
Dear Yousef, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to rate us here. I look forward to welcoming you back again in the future. Best regards, Mourad BrahmiGeneral Manager

2/10 Terrible

Abdulmuhsen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is bad when comparing with price overpriced.
Stayed 3 nights in Feb 2023
Response from Mourad Brahmi - General Manager on Feb 27, 2023
Dear Abdulmuhsen,Thank you for your visit, though I am very sorry to hear that your experience at fell short of expectations. Your feedback is extremely important to us, and I have shared your comments with my team so that we may continue to improve. I do hope that you will give us the opportunity to change your impression of Novotel Abu Dhabi Al Bustan should your travels bring you back to Abu Dhabi in the future.Sincerely,Mourad BrahmiGeneral Manager

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with friendly staff.
Stayed 3 nights in Jan 2023
Response from Mourad Brahmi - General Manager on Jan 31, 2023
Dear Dan, Thank you for taking the time to share your experience with us here and for being our guest at Novotel Abu Dhabi Al Bustan. I am glad to read that you enjoyed your stay with us and look forward to welcoming you again when your travels bring you back to Abu Dhabi. Best regards, Mourad BrahmiGeneral Manager