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Reviews of Uptown Hotel Apartments Abu Dhabi

3 out of 5
Uptown Hotel Apartments Abu Dhabi
Hamdan Street behind Al Ahlia Hospital, Abu Dhabi

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 13 out of 57 reviews" "
Rating 4 - Poor. 6 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Alain, Monte Sereno

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
1) furniture was worn out and not clean 2) there's no towels or dishwashing liquid or sponge to clean dishes 3) I found small cockroaches in the bathroom 4) Bathtub was not clean 5) Water shattaf was leaking so I had to turn off the water 6) Water heater was off so I had to wait an hour to take a shower 7) Both central AC's were fully on at 20ºC and the apartment was freezing when I checked in 8) There's no parking for the hotel, so i had to roam around and find paid parking on the street away from hotel
Stayed 1 night in Apr 2024
Response from Ibrahim Hassan Duty Manager on Apr 18, 2024
Dear Mr. AlainThank you for taking the time to write a review of your recent stay at Uptown Hotel apartment Abu Dhabi.We are truly sorry to learn that your recent stay at Uptown Hotel did not fully meet your expectations. Please accept our sincerest apologies for any shortcomings that may have fallen short of your well-deserved experience. We are committed to ensuring every guest feels valued and satisfied, and we understand how crucial even the smallest details can be in creating a truly memorable stay.Once again, thank you for sharing your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely Ibrahim HassanDuty Manager

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
After what I experienced at other hotels and hostels in UAE, I was very happy to have changed some plans to stay here. Upon checking in, I found out Expedia had made a mistake in my booking. This hotel handled everything. They gave me a room and called Expedia themselves to handle it, which I greatly appreciate. I needed that after some other issues that happened during my trip. Hotel is in a great location and has plenty of parking (albeit they are paid), and places to eat and check out. Uber had great access to it to, and it is a great stepping off point to other areas. Hotel was clean, well air conditioned, and very comfortable as a whole. Would absolutely stay again.
Stayed 2 nights in Dec 2023
Response from Ibrahim Hassan Duty Manger on Dec 8, 2023
Dear Mr.RyanThank you for taking the time to write a review of your recent stay at Uptown Hotel Apartment Abu Dhabi. We are delighted to hear that you enjoyed our hospitality and the rooms. Providing exceptional service to our top priority.We are also glad that you satisfice with our service, all of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.Thank you again for your feedback, and we look forward to the opportunity to welcome you back in the near future.Sincerely Ibrahim HassanDuty Manager

10/10 Excellent

Waqar

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Ibrahim Hassan Duty Manager on Dec 8, 2023
Dear Mr. WaqarThank you for taking the time to write a review of your recent stay at Uptown Hotel Apartment Abu Dhabi. We are delighted to hear that you enjoyed our hospitality and the rooms. Providing exceptional service to our top priority.We are also glad that you satisfice with our service, all of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.Thank you again for your feedback, and we look forward to the opportunity to welcome you back in the near future.Sincerely Ibrahim HassanDuty Manager

8/10 Good

Linda

Traveled with family
Liked: Property conditions & facilities
It's was central friendly staff cleaners were very helpful 😀
Stayed 7 nights in May 2023

10/10 Excellent

Moheb

Traveled with family
Liked: Cleanliness, room comfort
good
fast visit
Stayed 1 night in Apr 2023

8/10 Good

Rimas

Liked: Cleanliness, amenities
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
الاقامة لم تكن سيئة والموقع ممتاز لكن كان يجب التعامل مع البرد والحشرات
Stayed 3 nights in Dec 2022

4/10 Poor

david

Stayed 1 night in Dec 2022

8/10 Good

Ahmad

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Satisfied...convenient...city center location...highly recommended
Stayed 4 nights in Jan 2022

10/10 Excellent

Nabeel

Liked: Cleanliness, room comfort
Great hospitality
Awesome place great customer service very clean hotel + apartment, great stuff except telecommunications issues...! You can’t dial the room telephone outside
Stayed 6 nights in Dec 2020

10/10 Excellent

SATHYAN

Business traveler
Liked: Cleanliness, room comfort
Good service, friendly staff
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2017

4/10 Poor

Malik, Dubai

Disliked: Staff & service, property conditions & facilities, room comfort
Not the best experience
When your entering a hotel after a long flight to meet friends and family, you expect that the hotel or the hotel apartments to be understanding and lenient about the check-in process. I had all my documents with me with me when I checked-in but my friend did not. The hotel staff did not allow visitors to enter my room or guest that will be staying with me with out proper original government issued document. This was a hassle and we had to wait over 3 hours to speak with top management about letting my friend in. Its only after I pointed out that it is not Expedia policy, but the hotel policy that guests are also required to have proper identification and that the hotel is responsible due to their policy which is not stated on Expedia and I would like a refund, that they pulled some strings and let me and friend in. The hotel staff was only following orders but they were not as friendly as they could have been and did not provide us with any other possible solutions other that to ask for refund. I would think that if you are travelling to and have friends in that country, that they would be expected to spend some quality time with you no matter where you are, and the hotel did not provide that for me so I am a little disappointed. However, after we got in everything was good.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service
It's ok for the price
It's clean and tidy bit old bathroom, room is large it's ok, pity no parking, you need to parking 15dhs for 24hrs. It's ok for the price since we been there during F1.

6/10 Okay

Akash

Liked: Staff & service

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
I will not advise you to stay there
Was awful. No parking is available. The room looks horrible. couples are NOT allowed!

10/10 Excellent

Katy, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Accomodation
Very nice apartment and lovely staff.

8/10 Good

Greig, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family accommodation
Very helpful staff, clean and quiet rooms, good location in the city. Abu Dhabi seems to be well planned and has some beautiful architecture.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice affordable hotel apartment
In general the hotel is all right, it is not luxurious, but it is fine for a couple of weeks. The rooms are spacious and nice. The only downside is the bathroom that is a little small and could have better finishings.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The sum of 150 Dirhams was charged for Airport drop which I considered was on the high side. Other hotels can offer this service as complimentary

10/10 Excellent

MNS, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel
I stayed at the hotel for two days and was a nice experience. Although they state on the website that they will cancel the booking if the person doesn't check-in by midnight, they don't. Friendly staff providing excellent service (including Free Wi-Fi) .... All in all, the hotel is worth for the price ...

8/10 Good

Baghavathy, India

Liked: Room comfort
My experience
Due to some issues I could not check out from the hotel and they have promptly delivered the luggage to the airport. They are very good.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice stay and good stuff .

10/10 Excellent

Alan, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value hotel
If looking for 5star maybe not for you but looking for excellent value for money accommodation then this is pretty perfect. No far from beach, kitchen could maybe have been better equipped. But great having fridge, cooker, washing machine, kettle etc. Was cleaned every day, really cant complain Cheers

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found the hotel very clean and comfortable, the staff very friendly and helpful. The hotel is located in a very central and busy part of abu dhabi, having said that the hotel is very quiet and noise from street is non-existent. I travelled with young children and found the hotel very family friendly. I would certainly recommend it to friends and family

6/10 Okay

SHERIEF

Not a hotel for leisure. It is as good as to sleep
It is a good value of money hotel for the short passing comers to Abu Dhabi. It is considered a very basic level hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay

2/10 Terrible

No coment

Disliked: Staff & service, property conditions & facilities
Nothing
When i booked i mentioned 2 person but when my girl came tovisit me then she has to book an additional room, very bad and un acceptable as well very stupid. Regards. D Angella

6/10 Okay

MASRI, Riyadh, KSA

Liked: Cleanliness, property conditions & facilities, room comfort
Royal regency Abu Dhabi
Clean rooms, big enough. Quiet Breakfast is very modest NO PARKING!!!, you have to search for your own( paid of course ) they told me: upon availability!!! They should make that clear in their info.

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort

10/10 Excellent

Kathy, Ballarat, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Regency Hotel Apartments-excellent service!
We stayed at the Royal Regency Apartments for one night during a stop over in Abu Dhabi and booked an apartment room for 4 people. The hotel staff were very friendly and spoke very good English. We were amazed at the size of the apartment and full kitchen, including a dishwasher. The apartment was very reasonably priced and the staff only too happy to accommodate us with extra towels, roll away bed and extra sheets at no extra cost. As we had to leave early for the airport the porter kindly left to find us a taxi as booking one from the hotel incurs a fee payable to the taxi company. He arrived several minutes later in our taxi,loaded all our luggage and all with a smile! A full breakfast was included in the tariff. I would highly recommend this apartment and will be booking it again if we head to Abu Dhabi in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Visit For Formula 1 race November 2012
hotel was ok for the price considering it was the weekend of the formula one race. The internet service was horrible. I would use again for the price.

8/10 Good

Michael, Peacehaen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nice people will use it again
Clean room but outdated could do with modernising other that not bad at all

8/10 Good

Peter, Southampton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a business trip
Had a problem with my room condition on the first night there. They moved me immediately and the following morning offered an upgrade to a suite for the rest of my 2 week stay. A disappointing start but an excellent recovery! The hotel is in a great location for business but would be a bit bleak for a holiday. Central to one of the main city streets. It has no bar but is within a couple of minutes walk of other hotels that do have bars

8/10 Good

Kathy, Boston MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but comfortable, good value hotel
We were satisfied with our stay and thought the room was a good value compared with the prices we saw at other hotels. The location is convenient and fairly close to the Corniche. Staff was friendly and very helpful and quick to respond whenever we had a request. Our room was quiet, clean and comfortable. It was good to have a refrigerator and hot pot but a microwave would have been a nice feature instead of the stove. Bathroom lighting is not good for applying makeup, and a full length mirror woud have been nice, too. But overall we were satisfied and we would stay at the Royal Regency again.

6/10 Okay

Nath & Khalil, Beirut, Lebanon

Liked: Cleanliness, room comfort
Royal Regency Abu Dhabi
It is not a 5 stars hotel, but it is convenient for someone who would like to be around the center of the city

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Excellent value for money. Centrally located. Friendly staff.

10/10 Excellent

laurie, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful hotel with fantastic facilities and service.. I was surprised at how lovely it was. The king size room was inexpensive and it had a kitchenette with a washing machine built in to the kitchen. Restaurant food was good and reasonably priced. The only disadvantage was you could hear the water in the drain to the room above.. apart from that it had been an extremely pleasant stay! Recommended!

10/10 Excellent

ian, preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean,central and quiet.
for a the price this hotel is central for everything,there is no bar but there is two nearby hotels which do.staff really helpful on anything you questioned and did make the stay so easy.room was huge,clean and the fridge helpful.a/c brill, would use again.had small breakfast /coffee in their cafe on ground floor(outside)to start the day great).

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The Royal Regency hotel Abu Dhabi
This Hotel has the potential to be very good, it falls down on very simple and stupid things like the internet access is dreadfull the worst I have ever encountered and when you report the problem nothing is done. Come on guys people are paying good money to stay with you, make an effort put some nice furniture in your rooms and sort out that internet, you would have a great hotel that could cater for the business traveller.

8/10 Good

mark, reading uk

Liked: Cleanliness, staff & service, property conditions & facilities
new, clean serviced apartment type hotel
new, clean serviced apartment type hotel, rooms were slightly sparse, i had a 1 bed apartment and there was only TV in the living room, but was clean and compared to many other hotels was good value and centrally located on Hamdan St. i will certainly use it again

8/10 Good

Charlotte, Wiltshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Regency Hotel Apartments
We were really pleased with the hotel as it was clean and staff were very helpful. The only issue we had was the kitchen facilities were very limited and there wasn't a cooker or enough utensils to really cook yourself a meal. Even so there was a fridge, sink, hob and washing machine - all clean and in good condition. We found the local restaurants were reasonable and plentiful so ate there in stead. The hotel restaurant is not cheap - we paid 60dhms each for scrambled eggs on our first morning, but the local coop has a great bakers for a continental breakfast. One of our main concerns was about being allowed to stay in a double room as we are an unmarried couple, however, the staff didn't even ask if we were married and we needn't have worried about this throughout our entire trip. The hotel is located centrally a few streets away from the Corniche, and the public beach is a 20 minute walk from the hotel. Taxis are plentiful around the hotel, though parking isn't always easy if you plan to hire a car. We would recommend this hotel if you want something on a small budget and central.

6/10 Okay

Verified traveler

Disliked: Room comfort
Regency in name only
I chose this hotel for its proximity to my office and for its price. It calls itself an apart hotel but in truth you couldn't prepare a meal as there was only one electric hob working out of four and they provided only one small pot to boil water and one small frying pan. Their was only a kettle and a small refrigerator. The AC had one setting which was freezer mode so I had to turn it off. The water was either boiling hot or tepid - nothing in between. There are better options.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
El personal excelente, muy atento en todo momento. En líneas generales todo muy bien. Únicos puntos negativos: funcionaba una sola hornalla y el aire acondicionado central no podía cerrarse, con lo cual entraba un poco de frío en todo momento.
Stayed 4 nights in Dec 2018

6/10 Okay

BR, Dubai

Liked: Staff & service
Appartement spacieux, amenage simplement. Hotel correct.

6/10 Okay

Ergu, Paris

Bien placé, mais chambres moyennes
OK, bien placé, mais certains chambres sont mins bien agencées que d'autres.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Good basic hotel