Ratings based on 48 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
71% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom d.f.

Muy bien altamente recomendable

Posted Aug 9, 2014
El personal muy amable instalaciones muy bien limpieza buena en general todo muy bien por supuesto recomiendo este hotel
1 out of 5
by A verified travelerfrom California

I won't come back here again

Posted Aug 8, 2014
Cons: The staff of the hotel it has to be trained better, and they have to communicate each other and don't misunderstand information.
Needless to say I had a very unpleasant experience staying at the Alba Suites that I booked through Expedia. Both the services and environment were sorely lacking. The services from housekeeping were not the best, I asked for a few pool towels and the lady at the place refused to give them to me because she said there was a towel schedule! The jacuzzi was available for only 4 hours a day. The “bath” towels were kind of hand towels. There were never any beach towels available to go to the Beach Club. The bathroom door had slits which meant there was no privacy between the bathroom and the bedroom. The water from the shower smelled like sewage. The two free upgrade you advertised on my reservation, were only available by investing in a time share! The main issue here is the environment and the poor services that we received in relation to the price we paid. I'm used to traveling and staying in a variety of hotels that provide a standard quality of service expected. I definitely won’t be recommending wasting your money on this place and it certainly isn’t worth the service for the price you pay. Furthermore I am disappointed in Expedia for not being sufficiently knowledgeable about the hotels they allow to be advertised and will certainly have to reconsider whether to use your services in the future.
4 out of 5
Recommended
for Business Travelers
by israel jassofrom toluca

un buen lugar

Posted Jul 25, 2014 on Hotels.com
Muy buen trato, servicio, el hotel bonito solo que con muchas escaleras para pasar de una area a otra pero en general bien y buen lugar para tomar unas buenas vacaciones
1 out of 5
by A verified travelerfrom Cuernavaca

Hotel malísimo, no cumple con lo que ofrece.

Posted Jul 24, 2014
Pros: Nada
Cons: Todo
El jacuzzi sólo funciona 4 horas al día, justo a las horas de más sol. El estacionamiento siempre "estuvo lleno" o sea tuve que dejar el auto en la calle todos los días de la estancia. Ni un sólo día hubo toallas para la playa y para ir al club de playa era lo mismo. Las toallas de la habitación eran muy pequeñas, o sea casi de manos. Un servicio a la habitación tardó 2 horas y no fueron capaces de cargarlo al voucher que se dejó abierto. El aire no servía tardaron un día para repararlo. De la tarja salía un olor horrible. Hay más pero es superfluo. Encima de todo el personal contestaba mal y me querían ofrecer un tiempo compartido. En definitiva no recomiendo que gasten su dinero en este lugar.
4 out of 5
Recommended
for Getaway With Friends
by Raymundofrom cuernavaca

muy buen club

Posted May 29, 2014 on Hotels.com
El hotel es confortable. Pero lo que realmente destaco mi atención fue el club de playa es muy bueno lastima que tenga horarios tan cortos.
5 out of 5
Recommended
by Jeanettefrom Edo de Mexico

Excelente para familia

Posted May 22, 2014 on Hotels.com
Me gusto mucho el hotel ya que se me hizo perfecto para poder llevar a mis hijos, la alberca de mar es maravillosa, Si quiero regresar muy pronto
3 out of 5
Recommended
for Everyone
by G´efrom Quebec

Vue superbe sur la baie d'Acapulco.

Posted Feb 12, 2014
Pros: Le service et le tarif très bon.
Cons: Pour moi cela va comme cela.
Location: Je suis du type plage ,donc je suis gâté car les plages sont magnifique,et la restauration très bien.
L'environnement est très beau,le personnel très gentil,le service des chambres est très bien,bref c'est ma deuxième année et je suis très heureux d'être ici.
2 out of 5
Recommended
for Families
by Davidfrom USA

Stay somewhere else

Posted Aug 17, 2013 on Hotels.com
The pictures on the site did not lie. My confirmation had “breakfast included." They fought me on giving me the vouchers. I went to the front desk around 8am, they told me they would call me back when the manager would arrive. By 9:30 I hadn't received a call, so i went back to the front desk which was quite a walk as the property has 7 or 8 buildings with a lot of steps and ramps. They made me have a seat, and 15 mins later, they gave me the vouchers. The rooms come with a kitchenette however you have to go pick up the kitchen items at a separate building. When we tried to return the items upon checkout, they tried to charge us for items that were not listed on our receipt. Police were everywhere in full uniform carrying their large weapons. They took up all the parking, with the hotel calling my room at 2 in the morning saying i had to move my car because i wasn't allowed to park there! Also, they say they offer free wi-fi, it’s not strong enough to do anything with! We were at the pool and when we arrived back in our rooms, several items had been stolen. Treated very poorly, told by a night manager that he didn't care and that it was our fault for leaving it in the room. Our time was wasted dealing with an incompetent night manager. We returned the next two mornings, nothing solved. Alba suites had the facilities to be great, but failed miserably on service and hospitality. Also, the staff did not know English. Very disappointed.
1 out of 5
by A verified traveler

Hotel con muchas molestias

Posted Aug 12, 2013
Location: un poco incomoda lejos sitios de distracción
No se informa que los federales se hospedan en este hotel problemas de estacionamiento por lo mismo bloquean con las patrullas y no te permiten entrar así que hay que dejar el auto en la calle
3 out of 5
Recommended
by CDfrom UK

Nice View

Posted Jun 10, 2013 on Hotels.com
tired looking hotel