Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
Our experience was amazing, the staff was very helpful and attentive. Thank you all for making our honeymoon perfect.
Comment from Hotel Management
Aug 8, 2014 by Ricardo, Hotel Management
Dear Valued Guest: On behalf of the Banyan Tree Cabo Marques family I wish to thank you for the opportunity you have given to us by staying in our Resort. We sincerely appreciate your kind comments in regards to our associates. We humbly work very hard every day to provide our guests “remarkable experiences”. I look forward to having the opportunity of welcoming you back to Banyan Tree Cabo Marques soon. Warm regards, Jose Portocarrero General Manager Banyan Tree Cabo Marques
5 out of 5
Recommended
for Couples
by A verified traveler

No reason to leave the property

Posted Jul 8, 2014
Pros: Besides the beautiful property, the staff was the best we've ever met.
Cons: Room 309 had an obscured view of the bay. We'd recommend requesting another room.
We stayed in Acapulco for 4 days. We explored the city for one day. We had a ton of fun, but the best days were at our villa. Amazing scenery, amenities, and food. Loved it.
Comment from Hotel Management
Aug 8, 2014 by Ricardo, Hotel Management
Dear Valued Guest: We wish to thank you deeply for taking the time to describe our facilities and services with the care you did. I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests. I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques. Sincerely, Jose Portocarrero General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Another amazing stay, but a BIG WARNING!!!

Posted Jun 13, 2014
This is the second time we stay here, and we're glad we did, in fact we would come back: this place is amazing! This is the perfect place if all you want to do is relax. WARNING: during rainy season (now-summer) there are A LOT of mosquitoes! We got bitten like crazy, even inside the room! The hotel provides you with a spray to use against the mosquitoes, but that only goes so far. Therefore, it's probably best to visit this hotel at another time of the year.
Comment from Hotel Management
Jun 25, 2014 by Ricardo, Hotel Management
Dear Valued Guest, We wish to thank you for taking the time to describe our facilities and services with the care you did. It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was pleasant enough to spend your time sharing the experience with others. I have taken note of your observations, be sure a follow up is taken on them. I look forward to welcoming you back to Banyan Tree Cabo Marques soon. Regards, Jose Portocarrero General Manager - Banyan Tree Cabo Marques
5 out of 5
Recommended
for Couples
by Andrea from mexico

Nice hotel for honeymooners.

Posted Apr 30, 2014
Pros: The villas are magnificent! Large enough and great view to the ocean. Love the private heated pool.
Cons: There was some smell from the drain in the bathroom and you could see other villas water heaters from the terrace.
Location: The best place to go is La isla. There you can find all you might need. Nice choice of resturants and shopping.
Beyond my expectations! Incredible service and views.
Comment from Hotel Management
May 3, 2014 by Ricardo, Hotel Management
Dear Valued Guest: We wish to thank you deeply for taking the time to describe our facilities and services with the care you did. I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals. I have taken note of your observations, be sure a follow up is taken on your notes. I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques. Sincerely, Ricardo Suarez Banyan Tree Cabo Marques General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best vacation

Posted Mar 28, 2014
Pros: Privacy, pools, views.
Cons: Nothing.
Location: We didn't even leave the resort.
So quiet and relaxing. Everyone was so nice and attentive. Terrific breakfast buffet. Amazing dinner at Saffron. The staff goes out of their way to help. The room is amazing. Huge comfortable king bed, soaking tub, great wifi. And the best private pool and outdoor area. It really couldn't have been more amazing.
Comment from Hotel Management
Apr 1, 2014 by Ricardo, Hotel Management
Dear Valued Guest: We wish to thank you deeply for taking the time to describe our facilities and services with the care you did. I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests. I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques. Sincerely, Ricardo Suarez General Manager Banyan Tree Cabo Marqués
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for R & R

Posted Mar 17, 2014
Outstanding service in a top notch R & R environment with private villas . Service and quality cannot be faulted
Comment from Hotel Management
Mar 20, 2014 by Ricardo, Hotel Management
Dear Banyan Tree Guest, Thank you for sharing your review following your Stay at our Sanctuary for the Senses in sunny Cabo Marqués! We are all delighted to read you enjoyed your stay, . On behalf of the Banyan Tree Cabo Marqués family we all look forward to being able to welcome you back very soon. Please do not hesitate to let us know when we can arrange your details for you. Sent with our best wishes. Ricardo Suarez General Manager Banyan Tree Cabo Marqués
Comment from Hotel Management
Mar 20, 2014 by Ricardo, Hotel Management
Thank you for sharing your review following your Stay at our Sanctuary for the Senses in sunny Cabo Marqués! We are all delighted to read you enjoyed your stay. On behalf of the Banyan Tree Cabo Marqués family we all look forward to being able to welcome you back very soon. Please do not hesitate to let us know when we can arrange your details for you. Sent with our best wishes. Ricardo Suarez General Manager Banyan Tree Cabo Marques
5 out of 5
Recommended
for Couples
by THEPROFESSIONAL from HOLLYWOOD, CA

THE BEST HOTEL IN THE BAY

Posted Feb 25, 2014
Pros: THE PRIVACY ITS A PERFECT PLACE TO RELEAX
Cons: EVERYTHING IS EXCELLENT NOTHING TO BE IMPROVED
Location: EVERYTHING IS CLOSE, STORES, MALLS, SHOPPING MALLS RESTAURANT.
EVERYTHING WAS PRIVATE AND EXCELLENT SERVICE. I WAS VERY HAPPY WITH EVERYTHING. EXCELLENT HOTEL, THE BEST.
Comment from Hotel Management
Mar 20, 2014 by Ricardo, Hotel Management
Dear valued guest, We thank you immensely for taking the time to share your experience. We are delighted to read the nice description you made about your stay with us. We are overjoyed to know that our resort has pleased you. Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco. We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion. With kind regards, Ricardo Suarez General Manager Banyan Tree Cabo Marqués
5 out of 5
Recommended
for Everyone
by Oscar from mexico city

great hotel

Posted Nov 20, 2013
Pros: everything
Cons: it needs a swim platform at "las rocas" on the ocean, like the one at. the sense of the sea water might be an adittional attraction
Location: no need to go out
Comment from Hotel Management
Sep 3, 2014 by Jose Portocarrero, Hotel Management
Dear Valued Guest, Thank you for your visit. We appreciate your business! With my best regards, Jose Portocarrero Banyan Tree Cabo Marques General Manager
5 out of 5
Recommended
for Couples
by Raul & Alaine from Signal Mountain Tennessee

Fantastic. Perfect for couples, adult groups

Posted Oct 28, 2013
Pros: Facilities, room sizes their design, views, attention to details, immediate personal attention to all needs.
Cons: Access to a beach.
Location: Spectacular location natural beauty at end of Cape Marques. Large convention center & mall; boats & most water sports in beaches within 20 minute driv
Spectacular setting and views. Immaculate maintenance and superb service.
Comment from Hotel Management
May 17, 2014 by Ricardo, Hotel Management
Dear guest, We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates. Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your comments with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ricardo Suarez General Manager Banyan Tree Cabo Marqués
5 out of 5
Recommended
for Couples
by Paula from Maracaibo, Venezuela

Exceeded expectations.

Posted Dec 11, 2012
Pros: Everything.
Cons: The hotel doesn´t have access to the beach.
Location: Just wonderful. The best place in Acapulco right now.
The Banyan Tree Cabo Marques exceeded our expectations. My husband and I went there to celebrate my birthday and we didn´t want to leave... The staff is unbelievably kind and polite, the installations are impressive, the location is paradise, the views are spectacular, the food is amazing, the ambiance is magical, the sunset on the main pool is more than beautiful... total relaxation is what you will feel when you´re there. And on top of everything, the Manager Mr. Suarez was the best, he made sure our stay was even more special since it was my birthday. I got a surprise cake, a surprise bottle of wine for two, the night of my birthday my husband and I came to our room and there were rose petals all over... I really felt pampered and spoiled during our stay there. One day I ran out of contact lens cleaner, and one of the wonderful people from the hotel staff went out and got it for me, within an hour I had the solution in my hands. I think there are not enough words to praise our hotel experience in Acapulco, just perfect. I definitely want to go back!!! Totally worth it.