Ratings based on 180 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler
horriblePosted Jul 22, 2014
had to charge everything on my credit card . They didnt accept US dollars and would only change 100$ Per day.
for Everyoneby Octavio from mexico city
Great option for a relaxed stay in Acapulco!Posted Apr 27, 2014
After many years from my last visit to this hotel I ratified my preference for the same when visiting Acapulco. A great quiet location away from other hotels. Great pools and very nice small private beach. Very experienced and courteous staff specially at the pool and beach areas
for Everyoneby A verified traveler
SECURE AND PRIVATEPosted Apr 6, 2014
Excellent costumer service, private beach and very secure.
for Everyoneby Sergio from Mexico City
Good property but reception can be improvedPosted Mar 19, 2014
Pros: The hotel was a maximum occupancy and it was not evident because the distribution of swimming pools and green areas isolated the noise between them
Cons: The personnel at the front desk's attitude should be improved. They were not having a good attitude.
Location: Excellent place. the hotel is closed to the newest areas of Acapulco. You will not face traffic jam problems.
the hotel has very good facilities. I received VIP access when booking through EXPEDIA. However, when arriving, I didn´t received any special service. They were not ready for giving me the room.
for Familiesby Mark from Ft. Lauderdale, FL
Beautiful view. Aging, but still nice hotelPosted Jul 19, 2013
Pros: Location and views. Service was very good.
Cons: Access to the beach. Beds. General updating of the rooms.
My wife, infant son, and I stayed for a week. The hotel lobby is beautiful, with a panoramic view of the bay. The rest of the hotel, while nice, shows it's age. The elevators are very small and "noisy". The rooms are spacious, but "old" looking. The beds are not what you would expect from a 4 star hotel. The patio door was difficult to open and lock. The restaurant by the beach was very good. We ate there several times. They even prepared some items that we requested which were not on the menu. The service there was excellent, as was the view. The only real complaint I had was the difficulty in getting to the beach - especially with an infant. An elevator that gets you closer to the beach would be very nice. Bottom line - would I stay there again? Maybe.
for Getaway With Friendsby A verified traveler from Alaska, USA
Beautiful property in Acapulco. Very Secure!Posted May 21, 2013 on Hotels.com
The Camino Real Acapulco is located in Puerto Marquez, inside a private gated community. With recent events in Acapulco security is a top concern, and the property feels very safe. To access the hotel you will have to through a guarded gate and then follow the road down to the beach. The hotel has several swimming pools located at different levels, all overlooking Puerto Marques Bay, and there is also a small private beach. the restaurant was great and the room had a beautiful bay view. Request upper level rooms to ensure an unobstructed view. I would recommend the Camino Real.
Recommendedby A verified traveler
Posted Jan 29, 2013 on Hotels.com
for Familiesby Monica
Posted Jan 17, 2013 on Hotels.com
by A verified traveler
Great view-Poor Service!Posted Jan 2, 2013
We recently stayed at this hotel in Acapulco having stayed at a Camino Real hotel in Mexico City. The service was very poor, the hotel needs renovating and all of us had stomach upsets which we informed the deputy manager about, she seemed as uninterested in this as the rest of the staff had been in serving us. The hotel has great potential-a great view, great location, it just has staff who can't be bothered. we travel in Mexico regularly and this was the worst service we have ever had in a Mexican hotel. Avoid it until it has a change of management!
for Familiesby Mario from Mexico D.F.
Great Hotel for a family.Posted Dec 28, 2012
Pros: Staff. They were extremely good, looking genuinely for your well being and enjoying of your vacation.
Cons: Maintenance of some specific areas.
In an excellent location, with a couple of private beaches in a separated bay(Puerto Marques) from the crowded Acapulco. The hotel is beatiful(all rooms face the bay), with an excellent staff that goes out of their way to please you and make sure you are ok and enjoying your vacation. Several times the staff asked "are you ok"? "are we doing everything you need to keep you enjoying"? So we felt cared for and completely safe. Food is suberb with a Mexican style full breakfast buffet that makes you skip lunch altogether. The hotel might need a good refurbishing and maintenance, since some areas need it: Air conditioning is a bit noisy, walls need some painting, towels are old. The gym is free !! 3 swimming pools on separate terraces help to distribute guests, so while the hotel was full, we did not "feel" the rest of the guests. Last time I visited the hotel, they had live music in the looby bar which added to the hotel. This time they did not, so the lobby felt deserted. They have a program for kids (Club Travesuras) that gives them activities during the stay and keeps them busy and interested while you relax.