“Met my expectations”

Hotel claims that all water in the hotel is treated to be safe, but on a prior trip to Acapulco (I don't remember which hotel) I got very sick despite the claim, so I never drink water from the tap in Mexico. If you don't want to drink the tap water they have bottled water in the rooms, but they charge MX$17 for about half a litre. You can get good bottled water at a fair price at the OXXO store one block away at the Casa Blanca hotel. Apart from this annoyance the hotel is fine.

“Without a doubt I will Stay here again”

El Cano is a very well maintained hotel in the heart of the downtown district in Acapulco. We chose El Cano after looking at several hotels during past trips to Acapulco. For us this was the perfect Hotel. The size (160 rooms) keeps it small enough that the facilities are not overrun. You really don’t have to compete to get a nice spot around the pool or on the beach. The staff is both friendly and helpful. Due to the recent bad publicity Acapulco was way down in terms of tourists. Because of this we were able to upgrade to a penthouse suite very reasonably. The suite was beautiful townhouse style with a jaccuzzi on the second floor it has patio doors on both ends allowing the ocean breeze in all the time. The regular rooms are very nice however and would have served us well had the upgrade not been available. Avoid the rooms on the first floor as the palm trees block your view of the Bay. Many of the travelers were there on an all inclusive package that was not available on the web sites we checked. The food at the Hotel was what one would expect from an all inclusive. I would have liked to have had more meals at the hotel but the prices without being all inclusive were way to high for the quality of these amenities. I would have preferred either higher quality food and drink or lower prices. Being in the heart of downtown Acapulco one has so many choices for food and drink I actually prefer sampling other venues anyway.

“I would go back!”

I was really happy with this hotel! The bed was typical firm for Mexico, but the room was spotless, had the most amazing veiw! ( we were on the 7th floor). Loved the fresh towels in the evening, makes total sense since you come up from the pool and/or beach in the evening and shower for the night. The location was nice and central, you could walk right out to the main strip and grab a cab or a costera bus (5 to 6 pesos depending on A/C or not) or even walk to anywhere ie. Walmart (for water bottles), starbucks, banks/ATMs, tons of great little cafes and restaurants. We did all 3. They had a super nice area on the beach roped off with chairs, palapas, and bar/restaurant service if you so desired. It was a little difficult to get a waiter on the beach the second day, not sure why. We made sure to go to the breakfast buffet one morning since the reviews I read said it was so good. And we were NOT disappointed. Everything was delicious, wonderful variety and great service. The constant selling on the beach can get annoying, wear sunglasses, some do even come through the roped area. The pool looked very nice although we just wanted to be on the beach. Based on previous reviews, I made sure to always turn my beach towels in. It was for a short trip, but we had a fantastic time!!

“It adequately served the purpose.”

It was my understanding that each room would have a fold out couch and that was not the case. We were told that roll-away beds were also not an option. Other than that, the service was friendly and the environment was clean and well kept. I might also mention that we ate at the hotel restaurant the first night and we were a bit shocked by the prices. For 6 of us our tab came to approx. $140. I had a bowl of soup that was over $6. The hotel entertainment was wonderful. We thoroughly enjoyed the mariachis and the evening pianist.

“Very good food and service. The manager was not proffesional at all or accomodating.”

The water was backed up in the toilet and all sinks. The food service and preparation was very good. The beach vendors were a bit annoying, the hotel staff tried to regulate it. The location was excellent, close to all the nice restaurants. It was nice to go to the other hotels for brunch since we were not "all inclusive" for the money we paid we should of been all inclusive. The manager didn't care and was very rude. The room was small but comfortable with a great view of the ocean and mountians. It was nice that the housekeeping would come by around bedtime and ask if we would like anything. Ohhh.. I called for a sandwhich and stated that I would come down to pick it up since I wanted to go for a short walk. When I went down they said it is being delivered to you're room.... I was also billed for that. I even got back to the room before the food did. Overall this place sucked. It was slow so that was kind of nice... for it being so slow you think they would b a bit more accomodating toour needs. NOT at all. We visited a couple other upscale hotels and we will be staying there from now on... it costs the same!!!

“Old fashioned Acapulco with solid service”

Though not a perfect hotel (what hotel is?) the Elcano is still a good recommendation in Acapulco. Even the smallest rooms have ocean views, the food is good and sometimes quite good, room-service efficient, service attentive even at the busiest times. The hotel itself has a fun, retro feel, especially in the lobby. The prices, however, are a little steep.

“Not impressed”

The hotel is clean, the rooms are large, the staff is friendly. But: The sand on the beach consists of large grains, so it hurts to walk on barefoot. This is not your typical "sugar sand" beach. During our stay, the hotel leased its outdoor restaurant for a corporate party. Most hotels have a "quiet time" policy after 11pm, but this was not the case. We were on the 6th floor, and the music was so loud, we could hear EVERY SINGLE WORD from a DJ. At 12:30 am I was told that the party would end by 1am and at 1:30 am with the music still blaring I was told t that it should end by 2am. Needless to say that it continued well into the morning hours, and we got no rest.

“Charm of an era past”

I loved the hotel...comfortable, not pretentious, local charm that reflected another era. My only warning would be that since they don't have double paned windows, the noise at night from the partying on the beach can bring you to a point of sleep deprivation. If you want to join the parties or can sleep through anything, then it should not be a problem. The view from our balcony was spectacular. I would return.

“Excellent Location and Clean Beach”

I've been in Acapulco several times. I have friends that live there and I always stay in different places. Elcano was one of my pending spots and I could not be more satisfied. The room was clean and confortable, I had a nice ocean view(make sure to ask for the rooms at the end of the corridor, wont be dissapointed) and facilities were O.K. and well mantained. I think the best features of this place is its excellent location and clean beaches! I'm looking forward to going back soon!