Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Apr 15, 2014
Pros: location
Cons: parking
The hotel and Staff were very nice and friendly. The food at the restaurant by the beach was very good, I ate there every day of the trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff very friendly and kind

Posted Apr 1, 2014
Pros: the staff and the service
Location: shopping centers, grocery stores, restaurants
great experience, the service was excellent, the staff very friendly. The hotel very clean.
5 out of 5
Recommended
for Couples
by James U from Maryland

Fantastic Vacation

Posted Mar 3, 2014
Pros: Pay upgrade rate for renovated rooms, well worth the money.
Most accommodating staff, good food, spacious rooms, spectacular bay views, and guaranteed warm sunny weather every single day (this time of year). A winter vacation dream.
Comment from Hotel Management
Mar 22, 2014 by Tonatzin Barrientos, Hotel Management
Dear Mr. James. Kindest regards from home, the Grand Hotel Acapulco! This is just a quick note to thank you for your time to send us your kind comments. We are pleased to know that you enjoyed our facilities and our service and we hope to have the pleasure of receiving it again. As always, I remain your significant orders. Best Regards,
5 out of 5
Recommended
by Woods from Chicago IL

In walking distance to restaurants, dance & casino

Posted Feb 18, 2014 on Hotels.com
Our stay was wonderful with plenty of activity on the beach. Hotel provided service at the beach. Pool side was fun also. Our room was cleaned in a timely manner everyday.
Comment from Hotel Management
May 24, 2014 by Tonatzin Barrientos, Hotel Management
Dear Guess Kindest regards from home, Grand Hotel Acapulco! This is just a quick note to thank you for your time to send us your kind comments. We are pleased to know that you enjoyed our facilities and our service and we hope to have the pleasure of receiving it again. As always, I remain your significant orders. Best Regards,
3 out of 5
Recommended
for Everyone
by Sandrine from Chicago

I would try a different hotel next time.

Posted Jan 28, 2014
Pros: The childrens zero depth pool is really nice.
Cons: The rooms need a renewal, specially the bathroom.
Location: The Cici water park is really close, at a walking distance. Walmart is really close, across the street.
It is an OK hotel, there is lots of room for improvement. First of all the major thing that I disliked was the fact that in order to have a nice and comfortable day at the beach you must rent tents, chairs and loungers, the hotel doesn´t provide them at all. The employees are very nice and courteous. The food prices are amazingly expensive, though food is really good, especially the breakfast buffet which compared to other places, is reasonably priced if they apply the twenty five percent discount you are entitled as a guest at the restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location and facilities

Posted Jan 10, 2014
It will nice to have All rooms re newed in the past we stayed in the highest rooms that are very nice but room in 8 floor we stayed recently it was not good sorry for my sincerely
4 out of 5
Recommended
for Everyone
by Victor from New Jersey

Great for families

Posted Jan 4, 2014
Pros: A little of everything for everyone. great valet service
Cons: Elevator situation
Location: Everything is close, CICI water park, small shops, convenience stores, casino and walmart right across the street
We enjoyed our stay. The family corner was perfect for us. The pool options were great and beach was right on site. We were staying there when the hotel was at 100% capacity, only time it felt crowded was waiting for elevator to go down or get up to your room. Hotel is expensive when it comes to food and drinks. Around the pool and beach you may not have much of a choice, but for dinner we went out since we were also close to busy Acapulco strip with plenty of inexpensive choices. Would definitely stay again and recommend to friends.
3 out of 5
Recommended
for Business Travelers
by Francisco from Midland tx

Never before

Posted Dec 28, 2013 on Hotels.com
When me and my family got to the hotel the first thing I notice was that didn't had coffee maker, iron and ironing board, fridege ask for iron and got one like 2 hrs later ask for a small fridge and got one but the charge was 40 dlls a day y return it rooms are ugly and nothing like the pics showing in the website no coffee maker so I had to leave to a convenience store every time I wanted a coffe
4 out of 5
Recommended
by Rafael from San Diego

Loved it!

Posted Dec 2, 2013 on Hotels.com
The only bad thing we experienced was their WIFI, it was terrible for apple products.
4 out of 5
Recommended
for Families
by JULIO RODRIGUEZ from MEXICO

MAY BE COME BACK

Posted Oct 2, 2013 on Hotels.com
WHEN I WAS SUDENLY THE HURRICANE "MANUEL" IN ACAPULCO