Outdoor pool, sun loungers
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Reviews of Krystal Beach Acapulco

3 out of 5
Krystal Beach Acapulco
Ave Costera Miguel Aleman 163, Acapulco, GRO

Reviews

6.8
Rating 10 - Excellent. 244 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 212 out of 1000 reviews" "
Rating 4 - Poor. 133 out of 1000 reviews" "
Rating 2 - Terrible. 139 out of 1000 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto

Stayed 2 nights in Oct 2023

6/10 Okay

Daisy

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Bar, restaurant, in beach
Stayed 5 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Felipe

Stayed 1 night in Sep 2023
Response from Director General on Sep 14, 2023
Estimado Sr. FelipeAgradecemos mucho su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Krystal Beach Acapulco.Esperamos muy pronto tener el honor de darles la bienvenida a esta su casa nuevamente!Saludos cordiales,

4/10 Poor

Hector, Burbank

Business traveler
Reserve abitaciones con camas king size y me entregaron con camas dobles y el personal en recepción muy distraído no te atienden bien es opinion personal
Stayed 1 night in Sep 2023
Response from Director General on Sep 8, 2023
Estimado HéctorMuchas gracias por compartirnos su reseña, le ofrecemos una disculpa por el incidente que nos menciona de su habitación, reforzaremos con nuestro personal para evitar que se repita.Esperamos que en una próxima visita nos de la oportunidad de ser sus anfitriones nuevamente.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Gerente de Calidad on Aug 21, 2023
Estimada Karen Agradecemos su reciente visita y su valoración a nuestros servicio, esperamos que en una futura estancia podamos cumplir al máximo sus expectativas. Le enviamos un cordial saludo

6/10 Okay

Roberto

Stayed 8 nights in Jul 2023
Response from Director General on Aug 25, 2023
Estimado Roberto Reciba mis más cordiales saludos por parte de todo el equipo que conformamos Krystal Beach Acapulco. Permítame extender mi gratitud hacia usted por tomar parte de su valioso tiempo al compartir su calificación. Esperamos tener el privilegio de recibirlos muy pronto.

4/10 Poor

Edgar

Traveled with family
Disliked: Property conditions & facilities
We have had no power for more than 4 hours, we have to take the stairs from floor 17th up and down. No internet due to the loss of power, and I had to postpone an important meeting. NO AC at that time and the heat was horrible. Also, there is no AC at all in the lobby and other areas. The only good thing is the staff that is very friendly and nice.
Stayed 2 nights in Jul 2023
Response from Gerente de Calidad on Jul 21, 2023
Dear EdgarFirst of all, we hope you are well. We deeply regret that you had these inconveniences during your stay, each of the points you mention makes us reflect and pay close attention to each of the situations. In addition, I would appreciate it if you would allow us to receive you again, to show that this is not the servicie we provide to our guest in Krystal Beach Acapulco.

4/10 Poor

pedro rafael

Stayed 4 nights in Jul 2023
Response from Gerente de Calidad on Aug 4, 2023
Estimado Sr. Cabrera Gracias por su visita y calificación a nuestros servicios, esperamos que haya disfrutado de su estancia con nosotros y lo invitamos a que siga visitándonos.

2/10 Terrible

Anthony

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay here was terrible!!! One of the nights the power went out a place like this should have a back up generator. My bathroom also flooded and dark water was coming out of shower, toilet and hand sink. Luckily the bathroom had floor drains. My wife called front desk about they issue and she said they hung up on here before she can even finish. The staff is rude and look like they don’t want to work there. All in all my stay was terrible. I wouldn’t recommend to any
Stayed 4 nights in Jul 2023
Response from Gerente de Calidad on Jul 16, 2023
Dear AnthonyIm sorry that your expectations were not met.Please accepto my apologies for the inconveniences that you mention.Thank you for the comments on the the bathroom, I will adress this to the proper department.We sincerly hope that we can have the opportunity to host you again.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Gerente de Calidad on Jul 12, 2023
Hola! esperamos que te hayas divertido con nosotros. ¡Nos vemos pronto, Saludos!

2/10 Terrible

edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Gerente de Calidad on Jun 25, 2023
Estimado Edgar Agradecemos su valoración a nuestros servicios, nos hubiera encantado conocer los detalles de su estancia, le enviamos un cordial saludo y esperamos que en una futura visita al puerto nos de la oportunidad de ser sus anfitriones.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Good things: you feel welcome by the staff, breakfast is really good. Bad things: some people in the reception area not very friendly. Not great security services, rooms smell bad.
Stayed 2 nights in Jun 2023
Response from Gerente de Calidad on Jun 25, 2023
First of all, we hope you are well. We deeply regret that you had these inconveniences during your stay, each of the points you mention makes us reflect and pay close attention to each of the situations. In addition, I would appreciate it if you would allow us to receive you again, to show that this is not the servicie we provide to our guest in Hotel Krystal Beach Acapulco.It will be a pleasure to receive you personally at your arrival.

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I you have to pay every night the parking lot
Stayed 13 nights in May 2023
Response from Gerente de Calidad on Jun 6, 2023
Estimado ErickGracias por compartirnos su opinión, referente al estacionamiento, el hotel no cuenta con espacio propio por lo cual se realiza un cargo adicional para poder brindarles el servicio.Le enviamos un cordial saludo y esperamos contar con su visita muy pronto.

10/10 Excellent

Luis, Jonesboro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy hermoso hotel y centrico. Puede uno caminar sin problemas.
Stayed 1 night in May 2023
Response from Gerente de Calidad on May 5, 2023
Estimado Luis Muchas gracias por puntuarnos y compartir tu experiencia, leerte nos motiva a seguir haciendo lo que nos gusta y apasiona, nos alegra saber que has disfrutado de tu estancia. Esperamos tener el honor de recibirle pronto en esta su segunda casa lejos de casa.Saludos cordiales

4/10 Poor

Carlos

Stayed 1 night in Apr 2023
Response from Gerente de Calidad on Apr 26, 2023
Estimado Carlos Agradecemos el tiempo que nos dedicó para calificar nuestro servicio, esperamos contar con su visita nuevamente muy pronto. Le enviamos un cordial saludo y esperamos contar con su visita muy pronto.

10/10 Excellent

lupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll be staying there again múltiple times more. It's excellent! Only things were, room phones didnt seem to work and not enough front desk staff.
Stayed 3 nights in Apr 2023
Response from Gerente de Calidad on May 6, 2023
Estimada Guadalupe Gracias por su visita y comentario, verificaremos el tema del teléfono y reforzaremos en el departamento de recepción.Le enviamos un cordial saludos y esperamos ser sus anfitriones en su próxima visita al puerto.

10/10 Excellent

Cesar, Melrose Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a kool place
Stayed 1 night in Mar 2023
Response from Gerente de Calidad on Apr 5, 2023
Estimado CesarDe corazón, le agradecemos por haber dedicado parte de su tiempo en compartir su experiencia con nosotros, y por regalarnos tan cálidas palabras, créame que son un factor muy importante para seguir buscando la excelencia y continuar ofreciendo en cada visita experiencias memorables para usted y su familia.Esperamos verle muy pronto de regreso en está su casa.

10/10 Excellent

Angelica

Stayed 1 night in Mar 2023
Response from Gerente de Calidad on Apr 15, 2023
Estimada Angelica Agradecemos su visita y esperamos que hayan disfrutado al máximo de sus vacaciones con nosotros, esperamos contar con su visita muy pronto.Saludos cordiales.

4/10 Poor

Julio Cesar

Stayed 2 nights in Feb 2023
Response from Gerente de Calidad on Feb 11, 2023
Estimado Julio CesarAgradecemos su reciente visita y valoración a nuestro servicio, esperamos que haya disfrutado de su estancia con nosotros. Le enviamos un cordial saludo y esperamos que nos visite muy pronto.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2023

6/10 Okay

Daisy

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great hotel for the price! However, my stay would’ve been a lot more positive if I hadn’t found a cockroach in our room. Unfortunately, when I reported this issue, the solution given to me was for someone to go clean my room at 12am when in my opinion, would do nothing unless there were pest control chemicals or professionals. After I told the front desk person that solution wouldn’t work and I required other rooms, she looked a little upset but did it anyways. Regardless of the issue, there was a solution but this is an issue no one wants to ever have and it compromised our rating for this hotel unfortunately and my sleep. However, pretty friendly staff and great view of the beach!
Response from Yaneth Betancourt / Quallity Manager on Jan 14, 2023
Dear DaisyWe are sorry that we did not have an approach during your stay, because surely we could have done more for you to change your impression. We appreciate your preference, reiterating our objective of improving the service and hoping you give us the opportunity to serve you again, it will be a pleasure to have your pleasant visit and with the commitment to offer you an excelente stay.

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy buen
Response from Gerente de Calidad on Jan 14, 2023
Estimada RosaAgradecemos mucho su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Krystal Beach Acapulco.¡Esperamos muy pronto tener el honor de darles la bienvenida a esta su casa nuevamente!Saludos cordiales,Yaneth Betancourt

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel needs a revamp. Elevators need work so that they are efficient. Usually waiting 5-10 min for elevator. Staff are friendly and nice. We had a good time overall because they upgraded us for free. But I could see the run down parts of the hotel. Which is too bad since the location is great.
Stayed 2 nights in Dec 2022
Response from Gerente de Calidad on Feb 26, 2023
Dear GuestThank you very much for choosing Krystal Beach Acapulco and we're glad to know you had a great time with us. I appreciate your feedback which helps us to provide a better service and a better experience to our guests. We'll be looking forward to welcoming you back home.

6/10 Okay

Adam

Traveled with family
Disliked: Staff & service, property conditions & facilities
Mr Navarette
Hotel is dirty, service extremely terrible Staff extremely rude I will not recommend this hotel to anyone
Stayed 1 night in Nov 2022
Response from Gerente de Calidad on Nov 27, 2022
Estimado Sr. Navarrete Gracias por su visita y comentario, reforzaremos el tema de servicio con nuestro personal, le enviamos una sincera disculpa en caso de haber tenido algún incidente durante su estancia, no es la experiencia que deseamos para nuestros visitantes. Esperamos que en algún futuro próximo nos dé la oportunidad de recuperar su confianza. saludo cordiales.

2/10 Terrible

cesar

Traveled with family and small children
Disliked: Property conditions & facilities
Check in, didn’t want to give me the room because the reservation said two adults and I was with my minor son. For Pool towels you need to leave your ID with the attendant otherwise they won’t give you any towels. Shower floor was flooded.
Stayed 1 night in Oct 2022
Response from Gerente de Calidad on Nov 13, 2022
Estimado Sr. Carbajal, gracias por su visita y comentario sin duda nos ayudaran a realizar los ajustes necesarios para mejorar nuestro servicio, esperamos tener la oportunidad de recibirlos muy pronto en esta su casa en -Acapulco.

6/10 Okay

Christoph, Noerdlingen

Traveled with family and small children
Liked: Cleanliness
When we arrived there were hundreds of people at the pool area. All Mexican families with children. There was not a single chair/deck chair available. It was like this every day. That was really disappointing as we had never imagined that a hotel could be packed like that! Otherwise the hotel is not bad.
Stayed 8 nights in Aug 2022
Response from Quallity Manager on Sep 25, 2022
Dear ChristophWe deeply regret that your stay has not been to your complete satisfaction. Without a doubt, we infinitely appreciate your comment, which will allow us to improve and always offer a better service to our Guests.We appreciate your observations and the areas of opportunity that we work on time with the departments involved.We reiterate to your orders and hope very soon to have the opportunity to be your hosts again.Best regards.

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No iron, ragged towels, old furnishings, hard pillows, a woman got stuck in an elevator, lights bulbs needed replacing in the room, pools closed at 8PM. Staff and price was very good, but this once fine property is now a low budget hotel
Stayed 5 nights in Aug 2022
Response from Quallity Manager on Sep 11, 2022
Dear RichardThank you very much for letting us know about your experience because it helps us to improve the service.We appreciate your preference, reiterating our objective of improving the service and hoping you give us the opportunity to serve you again, it will be a pleasure to have your pleasant visit

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has roaches. The roaches were in the bed as well and on the floor. They have poor service. We have pictures of.the roaches. The processing our refund that we paid $300.00 dollars extra. And they overcharged us.
Stayed 2 nights in Aug 2022
Response from Gerente de Calidad on Aug 27, 2022
Estimada Karla.Lamentamos el incidente que nos menciona y le ofrecemos una sincera disculpa sin duda no es la experiencia que deseamos para nuestros huéspedes, esperamos que en un futuro nos de la oportunidad de cambiar la perspectiva del servicio.Le enviamos un cordial saludo.

6/10 Okay

Roman T

Traveled with family
Liked: Cleanliness, staff & service
Hotel cristal Beach
The hotel honestly it's kind of old, rooms needs to many repairs loose tiles poor wifi connection, AC not cold enough.
Stayed 3 nights in Jun 2022
Response from Quallity Manager on Jul 1, 2022
We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.

2/10 Terrible

miguel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean and bad food
Stayed 1 night in May 2022
Response from Gerente de Calidad on Jun 11, 2022
Estimado Miguel Gracias por su comentario, reforzaremos el tema de limpieza y alimentos con el personal responsable. ¡Reiteramos nuestro agradecimiento y compromiso!

6/10 Okay

Verified traveler

Stayed 2 nights in May 2022
Response from Gerente de Calidad on Jun 1, 2022
Estimado Huèsped Gracias por su visita y calificación a nuestros servicios, continuamos trabajando y esperamos que en su próxima visita al puerto nos de la oportunidad de atenderlos nuevamente.

2/10 Terrible

ANA DENIS

Business traveler
Bad service reception bad actitudes missing shampoo no explain de rules until you have the problems bad communication no information about everything
Stayed 5 nights in May 2022
Response from Yaneth Betancourt / Quallity Manager on Jun 11, 2022
Dear: Ana Denis We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.

6/10 Okay

Alejandro

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The drinks
Stayed 4 nights in May 2022
Response from Gerente de Calidad on May 19, 2022
Estimado Sr. Alejandro Gracias por su calificación, verificaremos el tema de las bebidas para mejorar el servicio. esperamos que en un futuro próximo nos de la oportunidad de ser sus anfitriones nuevamente. Reciba un cordial saludo.

8/10 Good

ERIKA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Área de camastros, alberca, restaurantes y elevadores son pequeños para la capacidad de gente que tiene el hotel, todo se llena muy rápido y en cuanto a elevadores si hacen falta más.
Stayed 3 nights in Mar 2022
Response from Gerente de Calidad on Apr 11, 2022
Estimada Huésped Agradecemos su reciente visita y comentario respecta a nuestro servicio, el cual nos ayuda a mejorar continuamente en los aspectos que nos hacen el favor de compartirnos.

4/10 Poor

felipe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Drenaje del baño tapado y olor terrible en el cuarto.
Stayed 4 nights in Mar 2022
Response from Gerente de Calidad on Mar 27, 2022
Estimado Sr.Felipe Gracias por su visita, revisaremos el tema que nos menciona, reciba un cordial saludo y esperamos que nos visite muy pronto.

6/10 Okay

GILBERTO, Pacoima

Traveled with partner
Liked: Cleanliness, staff & service
Food quality is not good needs to be improve.
Stayed 4 nights in Feb 2022
Response from Quality Manager on Mar 6, 2022
We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.

6/10 Okay

Nuria

Stayed 1 night in Feb 2022
Response from Gerente de Calidad on Feb 19, 2022
Estimada Nuria Gracias por visitarnos, esperamos que haya disfrutado de sus vacaciones y nos pueda visitar nuevamente muy pronto.

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service
Ok
Stayed 3 nights in Jan 2022
Response from Gerente de Calidad on Feb 19, 2022
Estimada Daniela Esperamos que haya disfrutado de sus vacaciones con nosotros, gracias por su distinguida elección.

4/10 Poor

oliver

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Gerente de Calidad on Jan 17, 2022
Estimado Oliver Agradecemos su distinguida elección y esperamos que regrese muy pronto a esta su casa, en el bello puerto de Acapulco.

6/10 Okay

Luis

Traveled with family
Disliked: Amenities, property conditions & facilities
Service was horrible and checkout took 2 hours to get our car
Stayed 1 night in Jan 2022
Response from Quality Manager on Jan 17, 2022
We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, attention
Stayed 7 nights in Dec 2021
Response from Quality Manager on Jan 17, 2022
We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.

4/10 Poor

Lizandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price was ok. But the bed sheets wasn’t clean. And the bathroom have mold.
Stayed 1 night in Dec 2021
Response from Quality Manager on Dec 23, 2021
We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.

6/10 Okay

Muriel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I like the environment and the pool area. Our room had AC issues and TV was not working at first but everything was fixed after complaining. This hotel does need an update or remodel but other than that it’s a nice place to hangout for a day or 2.
Stayed 1 night in Dec 2021
Response from Quality Manager on Dec 27, 2021
Thank you very much for choosing Krystal Acapulco and we're glad to know you had a great time with us. I appreciate your feedback which helps us to provide a better service and a better experience to our guests. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and overall enjoyed my stay
Stayed 1 night in Dec 2021
Response from Quality Manager on Dec 17, 2021
Dear Guest, Thank you so much for taking time to write us a review about last stay, we are happy to know that you had a great time and enjoyed the staff service. We hope to see you soon!

6/10 Okay

Janelli

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not Krystal
One window in the room was barely holding on and leaking a lot of air and noise from the street. Seems like air conditioners never see new filters(if it has any). Most of the things that are attached to walls are falling off. At the beach, waiter are more interested to sell stuff than clean up after customers. Equipment is very dirty(not from dust or sand). Internet is beyond horrible!!!(bad signal in rooms, slower than turtle speed)
Stayed 3 nights in Dec 2021
Response from Quality Manager on Dec 17, 2021
We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We reiterate to your orders and hope very soon to have the opportunity to be your hosts again. Best regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not for nice vacation
Stayed 2 nights in Dec 2021
Response from Quality Manager on Dec 17, 2021
We deeply regret that your stay has not been to your complete satisfaction. Without a doubt, we infinitely appreciate your comment, which will allow us to improve and always offer a better service to our Guests.

10/10 Excellent

Bill J

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location right on the beach close to everything
Stayed 7 nights in Nov 2021
Response from Quality Manager on Dec 10, 2021
Dear Guest, Thank you so much for taking time to write us a review about last stay, we are happy to know that you had a great time and enjoyed the location . We hope to see you soon!

2/10 Terrible

Bridget

Traveled with family
Disliked: Property conditions & facilities, room comfort
False Advertisement Hotel
This Hotel is very old and does not look like what the pictures show. The hall ways had a very bad smell and the Mattress Was old and stained very badly. I will never rent from this hotel again.
Stayed 2 nights in Nov 2021
Response from Quality Manager on Dec 10, 2021
We appreciate your observations and the areas of opportunity that we work on time with the departments involved. We hope very soon to have the opportunity to be your hosts again. Best regards.

2/10 Terrible

Faustino

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Sep 2021
Response from Gerente de Calidad on Oct 6, 2021
Estimado Sr. Faustino Agradecemos su distinguida elección, le ofrecemos una disculpa por el incidente durante su estadía, esperamos que en una futura estancia nos de la oportunidad de atenderlo nuevamente.