2 outdoor pools, pool umbrellas, sun loungers

Reviews of Ocean Breeze Acapulco

3.5 out of 5
Ocean Breeze Acapulco
Ave. Costera de las Palmas 1121, Fraccionamiento Playa Diamante, Acapulco, GRO

Reviews

8.2

Very Good

Rating 10 - Excellent. 370 out of 784 reviews" "
Rating 8 - Good. 216 out of 784 reviews" "
Rating 6 - Okay. 95 out of 784 reviews" "
Rating 4 - Poor. 46 out of 784 reviews" "
Rating 2 - Terrible. 57 out of 784 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hurricane
Hurricane Otis destroyed the hotel, it was poorly built, specially the windows, not up to hurricane-proof code
Stayed 2 nights in Oct 2023
Response from Ocean Breeze on Oct 30, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best regards.

8/10 Good

andre

Stayed 2 nights in Jul 2023
Response from Ocean Breeze on Aug 8, 2023
Stimado cliente Andre, Apreciamos mucho su puntuación, los tomaremos en cuenta para seguir ofreciendo un excelente servicio. ¡Esperamos tenerle pronto de vuelta! Saludos cordiales

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive. No bottled water in the room when we arrived. 😏 Hotel was quiet even though is so close to the airport. The area is nice and quiet.
Response from Ocean Breeze on Dec 10, 2022
Dear Mrs Lydia, We are glad that your experience with us was great. Thank you so much for your comments, they are very much appreciated. ¡Hope to see you soon!

10/10 Excellent

VERONICA

Stayed 1 night in Nov 2022
Response from Ocean Breeze on Mar 8, 2023
Agradecemos se haya tomado el tiempo de brindarnos una puntuación, es muy valiosa para nosotros.

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but lacks WiFi and areas to relax
The hotel is well-located, near the beach and walking distance from an upscale mall. The facilities were well maintained, spacious and attractive. The suites were also well equipped and spacious. The beach club across the street was nice. What it lacked was easily accessible WiFi/internet. WiFi was only available in the reception area and was not reliable. It also lacked outdoor seating areas, other than the pool - no balconies, terrace or garden areas to relax.
Stayed 3 nights in Jul 2022
Response from Ocean Breeze on Aug 5, 2022
Dear Mr. Brian, We are glad that your experience with us was great. Thank you so much for your comments, they are very much appreciated. ¡Hope to see you soon!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The stay was great .Everything was magnificent. Really recommend to families.
Stayed 2 nights in Jul 2022
Response from Ocean Breeze on Jul 18, 2022
Dear Mr. Jose, We are glad that your experience with us was great. Thank you so much for your comments, they are very much appreciated. ¡Hope to see you soon!

10/10 Excellent

VERONICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2022
Response from Ocean Breeze on Jul 18, 2022
Dear Veronica, Thank yo for choosing Ocean Breeze Hotel, your comment is very important for us, hope to see you soon!

6/10 Okay

Cecilia

Stayed 2 nights in Jun 2022
Response from Ocean Breeze on Nov 29, 2022
Estimado Srita Cecilia, muchas gracias por habernos preferido en su reciente estancia en el destino de Acapulco, le agradecemos su puntuación, nos dará mucho gusto verle de regreso en un futuro cercano. Que tenga un excelente día

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Ocean Breeze on Nov 29, 2022
Estimado Sr. Ricardo, Muchas gracias por habernos preferido en su reciente estancia en el destino de Acapulco, le agradecemos su puntuación, nos dará mucho gusto verle de regreso en un futuro cercano. Que tenga un excelente día

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Apr 2022
Response from Ocean Breeze on Apr 19, 2022
Thank yo for choosing Ocean Breeze Hotel, your comment is very important for us, hope to see you soon!

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Ocean Breeze on Nov 29, 2022
Estimada Srita. Susanne,muchas gracias por habernos preferido en su reciente estancia en el destino de Acapulco, le agradecemos su puntuación, nos dará mucho gusto verle de regreso en un futuro cercano. Que tenga un excelente día

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Ocean Breeze on Nov 29, 2022
Estimado Sr. Alberto, muchas gracias por habernos preferido en su reciente estancia en el destino de Acapulco, le agradecemos su puntuación, nos dará mucho gusto verle de regreso en un futuro cercano. Que tenga un excelente día

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Equipo de Ocean Breeze on Dec 7, 2021
Estimado Sr. Ricardo, Muchas gracias por habernos preferido en su reciente estancia en el destino de Acapulco, le agradecemos su puntuación, nos dará mucho gusto verlo de regreso en un futuro cercano. Que tenga un excelente día

6/10 Okay

Torina

Traveled with partner
Disliked: Staff & service, amenities
This property is WAY over priced for what they offer. They don’t even have WiFi in the rooms, if you want or need to use the WiFi, you have to go sit in the lobby.
Stayed 3 nights in Nov 2021
Response from Equipo de Ocean Breeze on Nov 20, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

Abraham

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2021
Response from Equipo de Ocean Breeze on Nov 18, 2021
Estimado Sr. Abraham, Muchas gracias por habernos preferido en su reciente estancia en el destino de Acapulco, le agradecemos su puntuación, nos dará mucho gusto verlo de regreso en un futuro cercano. Que tenga un excelente día

4/10 Poor

hector

Disliked: Staff & service, room comfort
CERO ORIENTACIÓN A SERVICIO AL HUÉSPED
Deja mucho que desear .VIDANTA muy mal, ponen al huésped o al cliente al ultimo lugar . Es clarísimo el MAL entrenamiento donde solo les importa cumplir las órdenes. Ejemplo: usan tarjetas paras las toallas de playa. Si llegaste hasta el “club de playa” y no traes la tarjetita te tienes que regresar por ella a Recepcion, que esta del otro lado . Ese es solo un ejemplo . Su orientación a servicio al huésped CERO
Stayed 2 nights in Jul 2021
Response from Equipo de Ocean Breeze on Jul 22, 2021
Estimado Sr. Arturo, Agradecemos su reciente estancia en nuestro hotel Ocean Breeze Acapulco, sus comentarios son de gran ayuda para mejorar nuestros servicios y ofrecerle una mejor estancia en un futuro cercano, compartiremos este comentario con nuestra Dirección. Muchas gracias!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Equipo de Ocean Breeze on Jun 21, 2021
Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the staff was very polite, the building is close to the beach but still not right on the beach. I did not like the people in the lobby trying to sell vacation packages, it was very annoying and horrible experience when you tell them you are not interested. The hotel is not cheap and still you have to deal with those sellers, not cool.
Stayed 2 nights in May 2021
Response from Equipo de Ocean Breeze on Jun 1, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
The staff is nice and friendly. On the other hand, I found very annoying that there’s a team selling you timeshare accomodations in Acapulco right after check in and they also sell you a “donation” at check out (they even gave me a bill that included the $30usd to an unknown foundation that I had to refuse and get a new bill). Also, my room had a leak in the bathroom and the safe box wasn’t working. This last one they were never able to fix since I needed to be present and it would take them 30 mins just to get to my room to check on it (which I couldn’t do since I was almost on my way out). I must admit they did follow up later that day though I was never in my room so I decided to just leave it. The pool is nice and the room had a good size with pool view. You must also know this hotel isn’t on the beach side. Finally, the check in and check out times are really uncomfortable. Check in is at 5pm and check out is at 10am which is TOO EARLY. I was there for an event and went to bed at 4am so I could only sleep for a few hours. It’s an ok hotel but I don’t think it worths the money.
Stayed 2 nights in Apr 2021
Response from Equipo de Ocean Breeze on Apr 22, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

PABLO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Equipo de Ocean Breeze on Apr 7, 2021
Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021
Response from Equipo de Ocean Breeze on Apr 19, 2021
Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

2/10 Terrible

Steffen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait and switch
Complete bait and switch - the pictures are from their sister hotel, which they push to upsell you at 500 usd per night. The actual property is a hostel style, no star experience.
Stayed 4 nights in Mar 2021
Response from Equipo de Ocean Breeze on Mar 17, 2021
Thank you for your comments, we are very sorry that your experience was not as good as you expected, we will work hard to fix the problem you mentioned.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No Wifi in rooms and that was a huge disappointment
Stayed 1 night in Dec 2020
Response from Equipo de Ocean Breeze on Dec 5, 2020
Thank you for your comments, we are very sorry that your experience was not as good as you expected, we will work hard to fix the problem you mentioned.

2/10 Terrible

Ben, New York

Disliked: Cleanliness, amenities, property conditions & facilities
Overall the property and beyond disappointing. To start on Expedia it depicted the resort as beach front. The resort is not beach front. Upon checking at 5pm or so they weren’t sure they had a clean room available for me. I had to wait 10 mins before a room was available. Then I was told I had to leave all my valuables in a safe at all times due to people breaking into hotel rooms. Then once I got to the room I was disappointed. The room hadn’t been updated in many years. The main door the room was flimsy and could be broken into easily. The adjoining door to the room next for did not have a lock on it. When I went to shower that evening the water was black. Thoroughly disappointed in this hotel and I would very much like a refund.
Stayed 1 night in Nov 2020
Response from Equipo de Ocean Breeze on Dec 12, 2020
Thank you for your comments, we are very sorry that your experience was not as good as you expected, we will work hard to fix the problem you mentioned.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020
Response from Equipo de Ocean Breeze on Nov 23, 2020
Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Very poor service and old rooms with several issues. Not recommended if you’re expecting a confortable stay.
Stayed 3 nights in Oct 2020
Response from Equipo de Ocean Breeze on Nov 23, 2020
Thank you for your comments, we are very sorry that your experience was not as good as you expected, we will work hard to fix the problem you mentioned.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Equipo de Ocean Breeze on Oct 26, 2020
Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Monserrat on Sep 16, 2020
Estamos felices de saber que su experiencia con nosotros esta siendo excelente. Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2020
Response from Monserrat Quezada on Mar 24, 2020
Estamos felices de saber que su experiencia con nosotros esta siendo excelente. Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

6/10 Okay

Verified traveler

Traveled with group
Nice place
Stayed 2 nights in Feb 2020
Response from Monserrat Quezada on Mar 24, 2020
Estamos felices de saber que su experiencia con nosotros esta siendo excelente. Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok para una noche
El hotel esta bien para pocos dias. Tiene alberca y club de playa. Te dan toallas. El desayuno tiene poca variedad pero buena relacion calidad -precio
Stayed 1 night in Feb 2020
Response from Monserrat Quezada on Mar 24, 2020
Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Monserrat Quezada on Mar 24, 2020
Estamos felices de saber que su experiencia con nosotros esta siendo excelente. Muchas gracias por sus comentarios, son muy importantes para nosotros. ¡Esperamos tenerle pronto de regreso!

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Gross and old TVs are old and signal doesn’t work..
Stayed 3 nights in Feb 2020
Response from Fernanda. on Feb 20, 2020
We are very sorry that your experience was not as good as you expected, we will work hard to fix the problem you mentioned.

8/10 Good

CESAR

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Air conditioning was so noisy and old
Stayed 1 night in Jan 2020
Response from Fernanda on Jan 31, 2020
We are very sorry that your experience was not as good as you expected, we will work hard to fix the problem you mentioned.

8/10 Good

Alonso, mexico city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, accomodation, food and amenities. Would Go back!
Stayed 2 nights in Dec 2019
Response from Fernanda on Dec 16, 2019
We are glad that your experience with us was great. Thank you so much for your comments, they are very much appreciated. ¡Hope to see you soon!

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2019
Response from Fernanda on Dec 16, 2019
Lamentamos mucho que su experiencia no haya sido como usted esperaba. Sin duda trabajaremos en las areas de oportunidad mencionadas para brindar a nuestros huéspedes el mejor de los servicios.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Good location in Acapulco
Stayed 4 nights in Nov 2019
Response from Valentina on Nov 25, 2019
We are glad that your experience with us was great. Thank you so much for your comments, they are very much appreciated. ¡Hope to see you soon!

6/10 Okay

Verified traveler

Traveled with group
Currently Remodeling
The hotel was closed (remodeling) and they moved us to the Grand Mayan.
Stayed 2 nights in Sep 2019
Response from Valentina on Sep 19, 2019
We appreciate your reviews and are sorry that your stay wasn't the absolute best. We will definitely work on our improvement. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Very nice restaurant on premises. 2 minute walk to quiet beach.
Stayed 1 night in Aug 2019
Response from Valentina on Aug 22, 2019
We're so glad yoy enjoyed your stay with us. Thank you for your feedback. We hope to see you again soon. Kind regards!

8/10 Good

Verified traveler

Stayed 4 nights in Aug 2019
Response from Fernanda on Aug 16, 2019
Nos alegra que su experiencia en general haya sido grata. Agradeceríamos nos compartiera sus comentarios para poder mejorar y poder ofrecer a nuestros huéspedes el mejor de los servicios.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Fernanda on Aug 7, 2019
Nos alegra que su experiencia en general haya sido grata. Agradeceríamos nos compartiera sus comentarios para poder mejorar y poder ofrecer a nuestros huéspedes el mejor de los servicios.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Fernanda Reynoso on Mar 27, 2019
Muchas gracias por hospedarse de nosotros. Nos encararía conocer su opinion acerca de nosotros, si tenemos algún area de oportunidad o algo que estemos haciendo muy bien. Esperamos tenerlo con nosotros muy pronto.

6/10 Okay

Al, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Are reservation was charged. The hotel where we had the reservation was closed and they didn't told as anything abaut the closure. The manager was very rude we are a family of 6 and we reserve reserve a family suite and they charge us extra for 2 extra persons.
Stayed 11 nights in Oct 2018

4/10 Poor

Luis, Anaheim, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice hotel, employees not very helpful
We couldn't sleep the night of Sunday 6th because of the noise in the room 5721 (there were three people listening to music, singing and talking until 3:40am). I talked to Ismael in Reception at 12:20, 1:50 and 3am reporting the incident and he was not able to send Security until 3:27. By then it was too late because we had to leave the hotel at 6 to take our flight back to Tijuana at 8. It spoil our vacation.
Stayed 4 nights in May 2018

4/10 Poor

John, Dallas, TX

Disliked: Staff & service, property conditions & facilities, room comfort
False advertising
1. Made reservation for four rooms with double beds. Unavailable at check in. Assigned suites instead. But only 1 bed per suite with 2 couches with trundle beds. 2-3 adults per room. 2. Housekeeping never came to make our beds as promised. 3. AC didn’t work. We burned up all night. 4. Hotel didn’t know when the airport opened. 5. Hotel didn’t know anything about an airport shuttle although advertised. 6. Don’t waste your time or money with this hotel.
Stayed 1 night in Apr 2018

6/10 Okay

Rosa, New York City

Liked: Cleanliness, room comfort
Disliked: Staff & service
On the beach but the staff was impersonal
So when we arrived, we could not find the hotel. We have to ask 3 different people about where the hotel was and an hour later. It turned out that it was close until the high season, but they booked us a room in the Mayan Palace Playa with a free upgrade. All the Mayan staff understood what was going on. We did not get the upgrade though when we arrived, and when asked they replied that they gave us what was booked. The staff was nice, but impersonal. When you asked about where to find food no staff member knew. All their excursion were way over priced, double what you can find on travel sites (which already have a fee added to the price) and not impressive for the money. The room only had cold water for showers unless you showered at midnight and even had some mold in the corner of the bathroom. The 2 Mexican nationals we were with were head over heels with the hotel, but honestly I have been in nicer 2 star hotels. The beds were clean with no bugs and the food was good in the hotel. It was also nice that you could walk around the whole hotel without needing your wallet to pay for drinks and your room key was a wrist band.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean Breeze closed, put up at Mayan Palace
The hotel I reserved was closed and the company also owned a very nice resort (Mayan Palace) which they put me in for the night for the same price. Great deal!
Stayed 1 night in Nov 2017

8/10 Good

Martín, Morelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great pool and amenities
I spent the day in the pool with my wife having a drink, then we went out for dinner.
Stayed 1 night in Jun 2017

6/10 Okay

Citlali

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
For what I pay not a good service
Everything is beautiful but the service was horrible. I have family there and they couldn't come in because i would have to pay for them just to come in and have fun in the pool. They weren't even going to stay in the room just the pool area.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close for remodeling. No body say anything about it. I was surprise when I arrived from Acapulco airport the hotel was close. They send me to Mayan Palace Hotel by the way the night clerk was not helping me. I have to pay in cash for the night. I made the reservation 3 months in advance WHY did not send me a message about this hotel before I arrived ?