Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

The best hotel in Acapulco

Posted Jul 22, 2013
It was a wander full experience to enjoy either the hotel, the beach and Acapulco in general.
4 out of 5
Recommended
for Everyone
by Sierra from Mexico

Great hotel

Posted Mar 19, 2013
Pros: Location
Cons: size of the beds
Location: great
Its a very good hotel, great areas, very good rooms, it will be better to have two queen beds intead two ouble beds
4 out of 5
Recommended
for Couples
by A verified traveler from Chihuahua, Mexico

Hard time Bfast, smelly river, enjoyable the rest!

Posted Oct 26, 2012
Pros: Nice view from any room, cleanliness, relaxing, good AC, pleasant service people
Cons: Breakfast times, smelly river
Bad experience during breakfast: Nobody showed up when arriving to the restaurnat, seated at any table around, waited 7 mins untl somedoby showed up, asked for a cup of coffie, brought it cold, with no spoon and with no milk/creme, waited 5 more minutes... spoon never came, stired with the butter knife... Hot Cakes ordered with jam, no ham anywere... a complete disaster. Out apart from that, everything was pleasant, clean and kind. Hotel location is located by a dirt river, it smells...
4 out of 5
Recommended
for Couples
by Pako from Mexico

A nice place to stay but not to eat there

Posted Oct 4, 2012
Pros: Location
Cons: Food
Location: Great locwtion and a wonderful view
The food is bad and expensive The service is very good thou
1 out of 5
by A verified traveler

Worst 5 star hotel I have seen anywhere.

Posted Apr 10, 2012
Pros: None
Cons: Everything
Location: The location is also so so, the private beach is right next to a local market and restaurant which had the music full blast all day.
The hotel claims it is a 5 star at most it is 2 star, they had no internet service in the room in the lobby anywhere and they claim they do. We reserved a Master Suit we got at best a normal room, they say it was master suit because of jacuzzi tub, the tub was dirty yellow water was coming out of the pipes and it was fully cracked. They said the breakfast was included then they charged for everything other than a coffee and their so called buffet was the worst I have seen in Mexico. For the money we paid it was a waist of money. Worst experience ever. The staff was very cordial and apologetic, but it is obvious the owners don't care about the hotel.
5 out of 5
Recommended
for Families
by A verified traveler from Orizaba, Ver.

No worries place!

Posted Aug 9, 2011
We were for 5 days and were great days in general. We travel with two girls (9&11). There are many important things that stand out as good points, you're a peaceful, quiet, away from all the noise and crowds this is the perfect place. The quality of the food is good and service employees as well. We had a problem on arrival with the tub and moved immediately to a higher category room where we enjoyed our own pool and a fully privileged view. The rate contract included breakfast and had to be checking this every day with the waiter on duty, I heard that recently were acquired by a chain of hotels and apparently are in the stage of migration to a new system. Anyway I hope they keep the same personalized attention to the guests. We will go back to this hotel.
5 out of 5
Recommended
for Couples
by A verified traveler from Houston, TX

Great property, great location, away from the crowds

Posted Feb 3, 2011
The Quinta Real Acapulco is a beautiful property located close to the airport on the "quiet side" of Acapulco. If you are looking for a small, quiet property for a couple's getaway or are traveling with young children this is an ideal property. The restaurants on site are very good. The menu is somewhat limited so you will probably want to go off property for some of your evening meals. There is not really anything within walking distance, although there are several nice places just a short cab ride away. The hotel has its own small fleet of cabs that will wait for you while you eat, shop, etc. The pool is not huge but certainly large enough to cool off in. The beautiful beach is semi-private which means the public can walk back and forth along the shore but the public is not permitted to "set up camp" on the beach. Right next to the hotel is public access to the beach where (when we were there just before New Year's) many locals did spend the day. There were times when that got a bit loud during the day but it really was not that big of a deal. The service was very attentive and friendly. Our knowledge of Spanish is very limited but that was not a problem. We would certainly consider going back to Quinta Real Acapulco.
4 out of 5
Recommended
for Other
by A verified traveler from San Diego california

Acapulco here I come, again!

Posted Mar 24, 2010
Quinta Real is a great hotel. Nice , clean, great service. Pool is wonderful, service at the pool is great, best Ceviche ever. Breakfast on the restaurant next to the reception has the best chilaquiles I have ever tried. Location is on the Revolcadero beach, best waves and beautiful sunset. Got a deep tissue massage on the beach for an hour for very few dollars, who can beat that! I will go there again, and again and again!
5 out of 5
Recommended
by A verified traveler from Sonoma, CA

Hotel with style

Posted Apr 15, 2009
Just far enough away from the city, with most fantastic private beach. Staff really treats everyone like royalty. Was a fun experience.
5 out of 5
Recommended
by A verified traveler from Sun Valley

Quite Exclusive Mexican Resort

Posted Feb 27, 2009 on Hotels.com
The Quinta Real Acapulco seem to us to be an very exclusive hotel cratering to the more affluent Mexican quest. It is in a gated community away from the mega high rises hotel down the beach.It sits at the end of a wonderful beach with security provide on our section, surrounded by hills and apartments, away from the beach vendors,however; close enough to local Mexican venders if you wish to shop for gifts. Foodand the service at the hotel were good and comfortable. Affordable taxis into Acapulco proper available through bell service which negotiated the price. All quest staff spoke English.10 minutes from the international airport. Free wifi in the outdoor lobby/bar area. There is no night club on the property but close enough to downtown Acapulco for all the night life and food. We would return agin for a restful retreat without the surrounding tourist crowds.