Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Muy saturado

Posted Apr 12, 2015
Pros: En particular nada
Cons: Cuidar la saturacion de huespedes
Location: Centro comercial, actividades en parque papagayos
Exeso de huespedes, pienso que exceden su propio limite, en comedor, alberca y otras zonas como playa, muy concurridas, una verdadera pesadilla, mejor me tenia que salir del hotel durante el dia para disfrutar .
5 out of 5
Recommended
for Everyone
by A verified traveler

Buen hotel de tradición.

Posted Apr 11, 2015
En general buen servicio. Buena comida y estancia agradable. Recomiendo tener mas camastros. La alberca es insuficiente. Pero hasta la música estuvo muy bien. El grupo es muy bueno.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brownsville TX

My favorite hotel resort in Acapulco

Posted Mar 16, 2015
Cons: They should again provide the office for computer use which they no longer have. Waiters beach & poolside should be more available even when "slow.
Location: Five minutes from the bus terminal. Mall and other market shopping nearby. Cliff divers a short cab ride away.
The total included package is always a great bargain especially at slow times like the second week in March. The buffet for each meal has fair to great quality choices. Mostly the service is outstanding. although the waiters on the beach were not as attentive during this "slow" time. They are much more helpful when the hotel is filled. We had ideal seats and umbrella on the beach and enjoyed pool time too. The theatrical shows were well done and the band in the bar was outstanding. We couldn't help but feel romantic when so pampered
2 out of 5
by A verified travelerfrom italia/ los angeles

Close to the beach but very poor quality overall

Posted Mar 15, 2015
Only highlight is the animation staff trying to cheer up people Food was decent drinks had very few choices and very bad quality Towel for the pool were very thin and hard, music by the pool too loud and chairs by the pool were too close to each other. In General not enough space for all these people way too crowded!
2 out of 5
Recommended
for Everyone
by A verified travelerfrom PM

Hotel agradable

Posted Mar 5, 2015
Me parece bien el servicio solo que si considero se debe actualizar aun las tv son de las anteriores y falla mucho el servicio de internet
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Location: Hotel is in the center of every main activity on the the strip all within walking distance
Hotel Staff are very friendly, all amenities work as they should, this is not a new hotel but efficient and well maintained for an older hotel. Cheap and for the money I would rather stay here than spend twice the price for a recently updated unit when we spend most of our time out on the beach, and when in bed our eyes are closed anyways! Buffet offers a nice variety of choices. The La Caya Restaurant was a real treat and a must experience. Ps bring your appetite
1 out of 5
by A verified traveler

This is one of the worst hotel rooms of ever staye

Posted Feb 17, 2015
This was one of my worst vacation experiences ever wow how old were like sandpaper bed was like a brick no hairdryer
3 out of 5
Recommended
for Couples
by A verified traveler

Todo promedio, requiere remodelacion.

Posted Jan 28, 2015
Pros: Buen servicio y comida decente.
Cons: Remodelacion, se ve demasiado viejo, la tina de mi regadera no desaguaba y cuando la quise usar el tapon no servia.
LAs instalaciones se ven muy deterioradas, requiere una remodelacion, la comida es regular aunque algunos platos de repente sorprenden, en la playa que se supone es privada aun ves a muchos vendedores y gente ajena al hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Food did not change

Posted Jan 3, 2015
We were there 4 days and the repeated the same menu twice
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Best all inclusive meals in acapulco

Posted Dec 30, 2014
Expedia.com messed up my vacation dates and hotel reservation cost a few hundred more than I was expecting. All said this was a great get away.