Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, service and value. Needs refurbished

Posted Feb 27, 2014
Pros: Great location, service and facilities.
Cons: Rooms need to be refurbished
Everything works fine. Nice food and value. Rooms need to be remodel.
1 out of 5
by HG from Mexico City

Old Hotel, lives from old fame, really a Fairmont?

Posted Feb 25, 2014
Pros: Nothing
Cons: Everything, fire the manager of the hotel and bring someone that knows how to run a decent place. Even bring a manager from a 3 star hotel.
It took 30 min to the reception clerk to find my reservation (he just couldn't spell my name correctly, and the name is Mexican), the hotel room was old (even though we upgraded to the "best and newest" rooms) and smelled to smoke (turns out all it is permitted to smoke on all rooms with a balcony). The walls of the hotel are like paper, you can hear every single noise from the neighbor room. And to make things nicer, the TV is probably between 15 to 20 years old Service at the hotel is beyond terrible, it takes around 35min to 1 hr to get service in the beach, it takes around 45 min to get a waiter to take your order in the pool restaurant (I went inside the restaurant because for more than 30 min I didn't see a waiter in the terrace, and I found 6 waiters playing and telling jokes next to the computer, just to hear a waiter reply to my complain that they weren't taking care of the customers to say "we will attend you when we want" really?). Had dinner one night at the"Steak" restaurant, just to find out that half the stake dishes weren't available. Beach is loud and next to a public market. There suppose to be a guard at the beach entrance to avoid people selling you things while you are trying to rest, the guard stops all tourists, but no locals (on average, you will have someone waking you up, or interrupting your reading or conversations every 5 min, great for a relaxing time at the beach) Its a disgrace that this hotel has the Fairmont brand attached to it
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice environment, restaurants and beach access

Posted Feb 20, 2014
We found the hotel comfortable, convenient and safe. Enjoyed the stay.
4 out of 5
Recommended
for Couples
by Jason from guadalajara

On the beach in the Diamante

Posted Jan 24, 2014
great location great hotel great staff good facilities BUT --- its needs an upgrade. Old style TV in rooms. The rooms are looking very DATED now. Very clean and very nice and absolutely nothing wrong but the rooms are just so dated for the price. Staff very friendly and excellent service.
4 out of 5
Recommended
for Couples
by Brian from Cuernavaca, Mexico and Spain

Posted Jan 14, 2014
Cons: Restaurants and bars Wine list very inadequate for such pricey restaurants, mainly Mexican and Californian, what about French and Spanish,
Wine selection in restaurants very inadequate. Only one bottle of Marques de Caceres, Spanish Rioja available during 3 day visit, the rest only Mexican and Californian plonk No decent bars available, very inadequate, the only bar had blaring Mexican TV rubish on all day
5 out of 5
Recommended
by A verified traveler

Great attention and service

Posted Jan 7, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by beach lover from washington dc

Nice beach, old hotel

Posted Dec 27, 2013
Pros: small hotel, nice staff, nice beach.
Cons: modernization of the facilities
Location: revolcadero is a beautiful beach
If you don't mind quaint you'll be happy in this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good ambience, resort feeling at hotel.

Posted Dec 25, 2013
Pros: Beach view and private beach for guests.
Cons: Advance availability of water in room will provide comfort to guests. It should be added in mandatory checklist.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 23, 2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 23, 2013