Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
2.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
by Disappointed from PA
Not Safe!!Posted Dec 9, 2013
Pros: The housekeeping is good.
Cons: Security. Staff training in tact and courtesy e.g, Housekeeping insisted on cleaning my room after being asked to return at a more convenient time.
Location: Taxis and shopping mall
Oak Plaza hotel has a policy that guests must leave their room key with the front desk whenever stepping out of the premises. I found this highly unusual and asked why this was the case. In response to this, the hotel staff stated that this policy was in place to avoid anyone else being able to access my room if they got a hold of my keys. I found this response even more bizarre as the hotel has security systems in place that would make it impossible for unauthorized room access to occur. I complied with the request.Within days of my stay, I discovered money was missing from my wallet which I left in the room. I reported this incident to the hotel staff, who requested that I escalate the issue to the Security Manager. To date there has been no follow-up. I feel very disturbed that this theft occurred in my room during my stay at this hotel. I am also greatly disappointed that this issue was not addressed.