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The breakfast staff was amazing, so friendly and very helpful. My son and I took advantage of the gym and everything worked well and was clean and sanitary. The room is very spacious and well designed for function and comfort.
I liked the way the added staff maintained the facility and gave courtesy service during breakfast..
Larry
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Thank you, Larry! We are so happy that you appreciated our fantastic breakfast staff!
2/10 Terrible
Anne
Business traveler
Feb 29, 2024
Liked: Cleanliness
I would never stay here again. I have to get up very early in the morning and the staff would not assist with the noise from the adjacent room.
Anne
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Our staff investigated your noise complaint and followed the proper procedures. We are sorry you were not satisfied with your stay and the resolutions we were attempting to provide. Thank you!
2/10 Terrible
Kelley
Feb 29, 2024
Kelley
Stayed 1 night in Feb 2024
Response from Management on Mar 24, 2024
Hi Kelley, we are sorry to hear you were not satisfied with your stay. If there is anything we can do to help please feel free to reach out. Thank you!
thank you !! We will work harder to make it better next time. sorry about whatever happened with your stay. we had called and left a message. waiting to hear from you. thank you aging.
The property had some furniture issues. The desk chair in our room almost fell over backwards and nearly hurt my husband. I did not call the front desk, we just didn't sit in it.
The room did seem pretty warm even with the air conditioner on.
Kathy
Stayed 2 nights in Sep 2023
Response from Ronnie g on Sep 12, 2023
Thank you for your feedback. We are looking into the issues . Sorry about the chair not functioning properly. We are taking care of it .
Ceiling was all messed up from leak pool was closed amd didn’t tell me when I called elevator wasn’t working
James
Stayed 1 night in Aug 2023
Response from Ronnie G. on Sep 6, 2023
dear guest thank you for your review. However, we haven't had issue with elevator not working neither pool being closed unless it's being cleaned. Not sure what you are referring to regarding leak from ceiling. there seems to be some confusion maybe with diffrent hotel. Please check location again. thank you.
10/10 Excellent
Jared
Sep 4, 2023
Jared
Stayed 1 night in Sep 2023
Response from Ronnie G on Oct 4, 2023
Thank you!!!
10/10 Excellent
Michael
Traveled with family and small children
Sep 3, 2023
Liked: Amenities
This is a very nice place to stay! Very clean, nice, and friendly staff! I’d give it 6 out a 5 stars!!!
Michael
Stayed 1 night in Sep 2023
Response from Courtney on Sep 4, 2023
Thank you so much for the bonus points, Michael! We appreciate your kind words very much!
I was disappointed that there were no comfortable chairs in the room...there was a chair at the desk that made you feel like you were going to fall backwards, and the "comfortable" chair in the corner was not designed for sitting very long. And the bed was too high to comfortable sit on, or even get into. I think it was designed for a man over six foot tall...at 74 years of age, it was very difficult for me to get up on the bed, and then try to get comfortable sitting up. I had hoped for a more relaxing weekend.
Karen
Stayed 3 nights in Aug 2023
Response from Courtney on Aug 31, 2023
Hi Karen, thanks for the review! We do offer accessible rooms with beds lower to the ground, and step stools are also available at the front desk to assist if you choose to stay in a standard room with a higher bed! We hope that you will consider staying with us again next time. Thank you!
6/10 Okay
Beverly
Aug 22, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The description of the property says they have pillow top mattresses, which was very deceptive because there was NOTHING soft about it. It was one of the hardest mattresses I’ve ever slept on. Very disappointing.
Beverly
Stayed 1 night in Aug 2023
Response from Ronnie G on Aug 22, 2023
Dear Guest Thank you for your feedback. Sorry you did not find our mattress to be comfortable. They are pillow tops. Again sorry for trouble.
My reservation with Expedia was not honored. They had no recollection of it in their system, despite giving them a confirmation number and confirming the date/time and location. I had to pay the full walk-in amount.
R
Stayed 2 nights in Jul 2023
Response from Courtney on Aug 12, 2023
Hello, I am trying to find more information about your reservation information not being received on our system. I apologize for the inconvenience and I will try my best to figure out what happened. Thank you
The green lights on the side of building seem to attract quite a bit of grasshoppers. If you step outside at night for a quick smoke, they will start to jump on you. Not much to do about it, considering you need lights for safety reasons. Maybe light posts away from the building would help? Continental breakfast was cold but there was a microwave in the room. Aside from these minor issues the stay was awesome! Easy check-in, friendly staff, and a great nights sleep.
Antoinette
Stayed 1 night in Aug 2023
Response from Ronnie G. on Aug 17, 2023
Thank you for your feedback. We will definitely talk with our breakfast person. sorry about the lights. will see what can be done. Glad you liked our facility. Thank you again.
4/10 Poor
Lindsay
Jul 31, 2023
Lindsay
Stayed 1 night in Jul 2023
Response from Courtney on Aug 20, 2023
We are sorry you do not have the best experience during your stay. We hope you will consider giving us another chance in the future.
First, you need to know, this motel with reserve a minimum of a hundred dollars or more a night on your credit card for incidentals.
Nothing works in the room or hotel, ie vending machines, the clothes iron, hair dryer, toilet stopped up. Pick another hotel. Horrible horrible stay
Cynthia
Stayed 1 night in Jul 2023
Response from ronnie G. on Aug 7, 2023
Dear Guest thank you for your feedback. we are extremely sorry for your frustration. We only require incidental if room is paid by third party. cash or debit card as it states in email sent to you at the time of booking. We have not noticed any issues as per items not working but we will keep an eye on. thank you again.
The staff were great. It was very clean other than a musky moldy smell in the room. Breakfast was great and the lobby coffee was awesome. We'd definitely stay there again. Madison at the front desk was amazing in all areas.
Anne
Stayed 1 night in Jul 2023
Response from ROnnie G. on Aug 17, 2023
Thank you for your feedback. glad you liked your hot breakfast. Yes!!!! Medison is amazing. We will let her know. She will be delighted. thank you again.
I didnt like one of our rooms smelled like cigarette smoke and there were blowers in the hall drying the carpet from what I would guess was a water damage. Other than that we loved our stay.
Janna
Stayed 1 night in Jul 2023
Response from ronnie g. on Aug 17, 2023
Dear GuestThank you for your feedback. sorry about the smell. It has been humid month and fan was just to circulate the air. Glad you enjoyed your stay. thank you.
10/10 Excellent
Alice
Jun 28, 2023
Alice
Stayed 1 night in Jun 2023
Response from ronnie. G on Aug 17, 2023
Thank you .!!!
6/10 Okay
Lagretta
Traveled with family
Jun 11, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room was clean, but looked like they had taken out some sort of appliances in one area of the room and left it that way. Could possibly have been a kitchenette. Room was clean and comfortable.
Lagretta
Stayed 1 night in Jun 2023
Response from ronnie G. on Jun 15, 2023
Dear GuestThank you for your feedback. We are working as fast as to install new kitchenettes in few rooms. Glad you liked our clean rooms. thank you again.