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Reviews of Soramba Hotel

3.5 out of 5
Soramba Hotel
Belay Zeleke Road, Addis Ababa

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 78 reviews" "
Rating 8 - Good. 30 out of 78 reviews" "
Rating 6 - Okay. 24 out of 78 reviews" "
Rating 4 - Poor. 7 out of 78 reviews" "
Rating 2 - Terrible. 5 out of 78 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

6.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Tesfaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Deepak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the restaurant staff and the entire staff was not coo perative and a lot shaddy room and bathroom. not clean at all . wifi was not working at all .
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2018

8/10 Good

Tesfaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
It was very good!!
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, clean hotel
Clean and comfortable with competent staff. The free breakfasts have a wide variety of dishes, and you can order omelettes for no extra charge. The staff speak English reasonably well, so logistics are fairly easy (getting taxis, changing booking details, etc.). The rooms are spacious and offer nice views of the city. The only negatives are things beyond the hotel's control: occasional city-wide power outages and water shutoffs.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money
Good value for money hotel. Small but adequate balcony affords lovely views of the daily comings and goings of the city and the mountains in the background. Great place to spend a day or two acclimatising to the altitude. Easy walking distance to St George's Church and can also walk to the main museums. Food adequate to good. Affordable laundry service. Only downside was the erratic internet service and inadequate hot water.
Response from General Manager on Jan 18, 2017
Thank you very much for the comment we will upgrade the downside.

6/10 Okay

Calvin

Liked: Cleanliness, room comfort
Street vendors across the street...up and down the street. Got pick pocketed 2 blocks away.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Manjosh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy. Staffs not at all pleasant. Locality poor

6/10 Okay

Abi, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly hotel that's very noisey
This hotel is a useful base with friendly staff, airport pick up and clean, nice rooms. The noise at night is constant on the rooms that face the road, for instance room 603.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good hotel
Not so professional, staff were well asleep in full view when I arrived. The wifi is useless and does not work.The bathroom facilities are not great.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location if you want to stay N of the Piaza
Decent place. Decent rate when on sale. Hotel staff are a bit shy but nice. Good location (near all the sights up in the north end of town). You need to call for airport pick-up (they didnt reply to emails).

6/10 Okay

Jean Paul, Dubai

beds too hard, shower hot water not good, poor Gym
my stay was ok, surprised that hotel does not offer water for the breakfast buffet. customer need to pay for that!!! credit card machine not operating 100%...overall was ok as people are very friendly and respectful.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great view of Arada
Good value for money, always felt safe, buffet breakfast included, airport pick-up and drop off welcome

10/10 Excellent

Terje, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Addis
I've been to Addis many times, and currently this is the hotel that gives you about the best value for money. The eggs for the breakfast are overboiled, and I am overall not fond of the breakfast meal, but apart from that, this is a good hotel with spotless cleaning and good service. Transport to and from airport is a pro, but one sometimes has to call when arriving at the airport to make sure they are there (I have stayed at the hotel four times). I will come again. There is now wireless Internet connection on every floor (two connection points on each floor).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jethro Chakauya, Harare, Zimbabwe

Disliked: Staff & service
This time there were problems
The arrival was fine, despite the delay by the airline and immigration clearance, the driver was there waiting for me. At the hotel I took 2 hours to be served with a menu book to choose the food food, from, despite repeated calls, the menu was delivered 2 hours later. The food was cold as usual. Now the morning shuttle, it started with no wake call up, when I asked the receptionist indicated that, maybe the phone was not working, but noone was send for me. Now the shuttle bus had a puncture and was given a small delivery van, very uncomfortable, It was travelling at most 20 - 40 KM/Hr very slow indeed. The driver did not know the terminal, we get lost and end up terminal 1 instead of terminal 2. If it was a busy day, I was going to miss my flight.

6/10 Okay

Chakauya, Congo Brazzaville

Liked: Cleanliness, room comfort
I took more time at the airport.
Overnight was quiet and the wake up call was on time. Ethiopia airline delayed and the person waiting for me gave my name tag to a sister hotel. But despite numerous calls, it took 2 hours to be picked up to the hotel after checking out of the airport. The promise was always in 10 minutes. I have booked the hotel again on my return, hopefully it will take less time, despite the delayed by the airline.

8/10 Good

W, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel
The Soramba Hotel is very nice. My room was very clean when I arrived and thoroughly cleaned each day. The restaurant served good food, and the wifi in the lobby/wired internet in the room ranged from being decent to excellent. And the free airport shuttle was a great bonus! The only drawback is that the hotel is quite removed from the rest of the city. The purpose of my travel was business, which was located a couple kilometers from the Soramba. Addis traffic around rush hour is a nightmare, and it often took up to 30 minutes to go a few km.

10/10 Excellent

Mmalorato, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
overall the stay was good and the hotel is good value for money.The food is very good and the staff go extra mile to make you feel comfortable.

6/10 Okay

Brian, Basrah, Iraq

Liked: Cleanliness, staff & service, room comfort
Potential For Greatness
First things first, I stayed at this hotel from October 9th - 17th. More than once, I expressed my disappointment with management regarding the false advertising of Wi-Fi being available in the rooms. I asked them to contact Expedia and have that amenity removed. I have waited this long to write the review in hopes that Soramba (with Expedia's help) would do the right thing and remedy this situation. But as of November 5th, 2013 at 11:03pm (GMT +3), the hotel still lists the following... Under Room Amenities, it has "Free Wi-Fi". Under Internet, it has "Available in all rooms - Free Wi-Fi". This is a lie. False advertisement. Wi-Fi is only avalaible in the lobby, restaurant, & bar. There is wired access to internet in the rooms. Hope this helps other travelers who need to be connected to the web make a decision. Other than that, I had a pretty decent stay. I did leave a comment card with the hotel upon my departure mentioning my disappointment with their false advertising and also the need for breakfast to be upgraded dramatically. Other than those two things, I can't think of anything else to complain about. The room was clean & comfortable. The balcony was convenient. The selection of food for lunch, dinner, and late meals was truly international & delicious.

8/10 Good

Nagy Atta

Liked: Cleanliness, property conditions & facilities

8/10 Good

Seyi, Lagos

Liked: Cleanliness, staff & service, room comfort
Very Warm and Welcoming Staff
I spent 3 nights at Soramba hotel and the hotel was neat and comfortable with good interior ambience. I must mention that the warmth and willingness of hotel staff to assist is what my stay memorable. They eagerly gave directions, were constantly asking how I was doing, a staff even gave a sim card so I reach my family. The hotel also provided free airport shuttle on my way out of the country. If I come back to Addis Ababa, I will definitely stay there again. Only issue for me was that there is no means of controlling the temperature in the room although the weather was generally OK. It was quite cold during the night and pleasantly sunny during the day.

2/10 Terrible

mike, london

Disliked: Staff & service, property conditions & facilities, room comfort
The bed is like sleeping on a rock
The food were not good and nothing to choice from, internet connection is worst place in the world. The restaurant manager won't leave you to eat your food it's like prison. The tv had four channels two news and one channel 2 and one Arab My experience on that hotel was treble

6/10 Okay

SOLOMON ADELAJA, HOUSTON TEXAS

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stay was uncomfortable because of NO WI-FI or broadband connection in the rooms and very poor WI-FI in the lobby. INTERNET CONNECTION IS THE MAJOR & ONLY PROBLEM.

8/10 Good

Jeff, Addis Ababa, Ethiopia

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced and central
The Soramba is good value, even given the low cost of traveling in Ethiopia. Internet service can be iffy but I was relocated to another room when the cable connection turned out to be inadequate.

8/10 Good

Rabbani Muhammad

Liked: Cleanliness, room comfort

6/10 Okay

jersey mango, jersey city, nj

No qualms. Good restaurant
I was a little upset that the hotel does not accept credit cards so I had to drain my cash. Also, there was no TV in the room but there was WiFi which worked intermittenly - but it was better than nothing. The room was clean. The restaurant was good and it is apparently one of the nicer places in town to eat - people from other hotels were visiting the restaurant in the hotel.

6/10 Okay

Verified traveler

It was good
The reception, restaurant and bar staff was friendly

6/10 Okay

Verified traveler

It was good
The reception, restaurant and bar staff was friendly

8/10 Good

Good air port pick up, Harare, Zimbabwe

Liked: Staff & service, property conditions & facilities
Someone was at the airport
This time there was someone waiting for me for airport pick up despite a delayed flight by 2 hours, that was good and swift as I get to the hotel quickly. I lured two of my mates and they also indicated the hotel was good. The meal that I ordered was small but this can be improved. I like the ejela at breakfast as it was not sour and the taste was good. The rates were also good and affordable, I hope this will stay for some time. Was also happy that the hotel was fully booked.

6/10 Okay

Greg, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, not great; would choose somewhere else
Not a 3.5 star hotel. The hotel charges a hefty fee for a second person in a smaller room; these fees aren't unheard of, but at a place that tries to brand itself as higher quality, it's a bit of a disappointment. Don't expect much from breakfast, and the hotel was just "meh". Service wasn't great. WiFi didn't work. Computers didn't work. I just wouldn't trust anything the hotel advertised, and the service was lackluster. Could have been worse- I had a bed to sleep in, but I probably paid too much. Best part was the "free" airport shuttle, which may be why the room was too expensive.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Ethiopia 2013
The hotel was reasonably comfortable and the staff were okay. If you are relying on transport to/from the airport/hotel, be prepared to have to wait. Despite having phoned the hotel prior to our arrival with the flight details, there was no transport waiting for us, so we had to phone the hotel again from the airport. We had already booked to stay in The Soramba Hotel 6 nights later. The Hotel we were staying at in Lalibela, Ethiopia, phoned the hotel the night before we were due to arrive, again with flight details. On arrival at the airport, no transport. 3 phone calls and an hour and a half later, our transport finally arrived. On arrival at the hotel, we received no apology. We will not be staying at The Soramba Hotel again.

10/10 Excellent

Peter, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good, clean newish hotel suitable for business travellers. Wired Internet in the rooms, wi-fi in the lobby and restaurant. Excellent selection of food in the restaurant, both Ethiopian and international. The hotel also offeres a complimentary shuttle service from/to the airport.

4/10 Poor

Mariam, Cairo Egypt

Disliked: Cleanliness, property conditions & facilities, room comfort
Choose others hotels don't use Soramba
The hotel is a old building beside one of the main street and it is noisy and not conformable. The stuff there are trained to get as much money as they can from the guests. They do not have a price list of services is just up to them. Be careful!! Room are old and dirty.Bathroom are dirty and the water is not filtered so you may get dirtier after a shower. They don't have shampoo or shower gel. A total discomfort!!!! There is better places for even less money; I am sorry I discover it after a full advance payment. It was a robbery !!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for family
Excellent hotel and location. The staff was polite and very helpful

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The limited attention to maintenance of the fabric of the building is just starting to show up. Chunks of plaster from the bathroom door surround fell on the floor occasionally. But the hotel staff were very helpful, patient and attentive. The food in the hotel restaurant is unexceptional, but adequate. Hotel laundry is fast and efficient, my shirts being returned crisply ironed and spotless.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor for the room rate
No air onditioner. Breakfast is very poor. Local food that is not appropriate for international travelers.

8/10 Good

Tee

Liked: Staff & service, room comfort
Free Shuttle Makes It Really Attractive
I stayed here for one night and I was very glad that they had the free shuttle to the airport. I spent a lot of money getting to the hotel because I did not know they had a shuttle. Excellent Internet speed - but its not wireless. The rooms are clean but old.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The food is very good

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for National Museum (Amist Kilo) area
A nice hotel with helpful staff. Clean and comfortable. Free high speed internet and tv (though with maybe only 5 channels). As a single traveler, I was pleased to find a nice restaurant and cafe on site as it is not particularly safe to walk around by oneself at night and I often got back from work after dark. A 10 minute taxi to the National Museum area cost around 100 birr (roughly 6 US dollars) though some would try to charge more. A ready supply of taxis outside made getting around easy. Also within close walking distance of the Addis Ababa restaurant. They also have a free hotel shuttle which I did not know about when I arrived, but used when I left. A decent savings from the approx. $20-25 USD taxi ride from the airport.

8/10 Good

Ed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Water pressure to low, mattress to hard, king size bed to small......

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful...except dont expect good info
All things good, but the staff really could not help with things like how to get to other cities, even basic info. But rooms were great

6/10 Okay

Carole, Cary, Nc (former New Yorker)

Liked: Cleanliness
Decent at an ok price
Easy check in; basic but clean and for $30 extended access to my room for 7 hours for late airport departure.

8/10 Good

David, Sweden, Uppsala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soramba Hotel - Nice view of Addis
Soramba is located in the old part of the town. You can take a blue taxi for a cheap price to anywhere in town. The area is safe, as seem all areas to be in Addis and the staff is incredibly nice. If you can't find your things it is because you misplaced them. The staff is being checked before leaving the hotel, which is good for both your and their safety. rooms are clean and very well kept. The hotel is up on a small hill so the air is nice. It is located in the old part of town (Piazza) and a bit far from the modern part of Bole, but in taxi it takes 15 min. it is right next to the Cathedral where Haile Selassie was crowned and if you want to walk to Merkato (the largest market in Africa) it is a 20 minute walk. All staff were very kind to us, I guess if you you yourself treat people with a smile you will get one back. We arrived late at night and there was no shuttle. The taxi trip from the airport is not much. They provide a free shuttle at daytime and early night. We stayed three people in a room for 12 days and liked both the hotel and food. if you want to eat cheap local traditional food then don't be afraid to go across the road to the left (the pink little building). Three people eating and having coffe extremely cheep. We don't regret choosing this hotel. David, Maja and Siri from Sweden

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good value
The staff were very pleasant and the restaurant and rooms fine. But the lamps in the room had no bulbs so it was difficult to read.

8/10 Good

sidney, nashville,tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
average
the gym is under construction with no completion date in the forecast, otherwise it was clean, the breakfast buffet was average, the room was nice and clean, location good in terms of being close to a shopping district especially if you like jewelry where the gold and silver items are a couple of blocks away, so it reminds you of most downtown districts with gift shops, tailors, restaurants,,,etc

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not impressed
not impressed