Hi Deanne,When booking through a third party, you may not receive all of the Hotel correspondence. Your confirmation letter, welcome info and direct SMS provides you details about our location, parking and links to assist you. Please call our 24 hour reception line, we have CCTV and communication with the properties near by to assist manage their customers. We are sorry for your negative experience, please call us for the chance to support you. We have daily housekeepers, maintenance staff and on site manager that can provide customer service and support when staying with us.

Thank you for taking the time to provide a review. Parking is not included at this site; we send these details and links to find parking via SMS, confirmations and welcome letters. There is parking at the main entry to assist at check in and out times. Should you need any assistance at any time, please call our 24 hour reception line. Our onsite manager can assist you and ensure your room is to the standard that you and our Management expect. We are only a phone call away to ensure you have a positive experience given the chance. We are dedicated to continued improvement and customer support. We do hope to host you again.

Hi Brenton,We are pleased you could appreciate the city location and enjoyed your stay.We look forward to hosting you again.

Hi Dianne. This is certainly not the usual experience, and we will investigate. Our reception line is open 24 hours for customer support. We have an on-call maintenance team and onsite manager, so we will address this for you.

Thank you Brenton. We will share your top score with our team because it is very motivating to receive positive comments. Your positive score will encourage continued development and continued care for our guests. We look forward to hosting you again.

Hi Dennis,We are working closely with Expedia to ensure our systems do not let our guests down again. We offer a 24 hour reception phone line to assist you at anytime. Thank you for being so understanding. Our team really hope to host you again in the future.

Thank you for taking the time to provide a review Anton. We have spoken to the third party you booked through to make all details more visible. It is written in the name and on all of our details that we have sent through.We offer a 24-hour customer service line to support you through check in. We recommend you provide an Australian mobile number for excellent steam lined check in. With an industry wide staffing crisis, we will continue to achieve time frames for our arrival rooms. Thank you for your understanding in this matter. We are pleased you enjoyed the location, cleanliness and comfort of the room.

Hi David,Management are investigating your experience as this is certainly not what we work so hard to provide. You comfort and positive experience is extremely important to us. We have daily housekeeping and an onsite Manager and off you a 24 hour reception phone line for support. We do not advertise a lift and our details reflect all rooms are upstairs on level 1. Our team can greet customers on check in to assist with luggage, you just have to arrange a time via our 24 hour reception customer service line.

Hi Alice,Thank you for taking the time to provide a review. After replacing the battery, access was available and we sincerely apologize for any inconvenience caused. We have an onsite manager, offer you a 24 hour reception line and our property is located in the city near tram line, hospitals, CBD, Victoria markets, cafes, service station and across from the Southern Parklands. We have sister properties we can recommend to you should need to be specifically close to anything in particular. Again, our team are dedicated to your comfort and positive experience, so we are keen to assist you achieve what you need. We recommend the King rooms should you require a larger room however this is at a higher price point than you chose for this visit. We provide coded door locks for security and ease of check in and we are passionate about getting it right. So we appreciate your feedback and we can assure you that Management have taken immediate action to ensure this doesn't happen again. We look forward to hosting you again in the future.

Thank you for taking the time to provide a review John.We are pleased you could take advantage of the great location. We recommend the King rooms for a lot more space and private ensure bathroom. We wish you safe travels and look forward to hosting you again. Thank you for supporting family owned SA business.