Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
2.0 Room cleanliness
2.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
This is not 4 star hotelPosted Oct 19, 2012 on Hotels.com
There`s no way this is 4 Star Hotel,maybe 3 ,but never more than that. They advertised free Wi-Fi, but we didn`t have Internet for 3 day and was told every time they knew about the problem but technician will come only Monday because of the weekend.No iron in the room,what is wrong with Italian hotels,they never have irons in the rooms.TV is old,very few programs,doesn`t work well.They charge fore a cap of coffee or even tea. Restaurant menu very poor,fish wasn`t cooked properly. Front desk person wasn`t help at all, specially one of them. Shower curtains was too short, shower didn`t work properly. We had to cancel one night because of the transportation problems to get to Catania airport and they didn`t return the money for that night,but front desk girl didn`t forget to tell us to get out of the room before 10 am. Overall rating of this Hotel will be fair in maximum.