2 outdoor pools, pool umbrellas, sun loungers

Reviews of Sandcastles 1770 Motel & Resort

4 out of 5
Sandcastles 1770 Motel & Resort
40 Captain Cook Drive, Agnes Water, QLD

Reviews

8.2

Very Good

Rating 10 - Excellent. 281 out of 667 reviews" "
Rating 8 - Good. 229 out of 667 reviews" "
Rating 6 - Okay. 108 out of 667 reviews" "
Rating 4 - Poor. 35 out of 667 reviews" "
Rating 2 - Terrible. 14 out of 667 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay
Stayed 3 nights in Apr 2024
Response from Sandcastles 1770. on Apr 9, 2024
Thank you for the excellent rating Bradley, it is so great to see you enjoyed your stay.

10/10 Excellent

Sandra, Elkhorn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from the beautiful beach with a nice walkway. Room was exceptionally clean. We enjoyed relaxing by the pool with adjacent outdoor kitchen/lounge. The amenities were plentiful.
Stayed 1 night in Mar 2024
Response from Sandcastles Reservations Team on Mar 19, 2024
Thank you for leaving such a wonderful review Sandra, it is fantastic to hear our resort felt 5/5 for you!

6/10 Okay

Amanda

Traveled with partner
Liked: Cleanliness, amenities
Convenient st address and good facilities.
Stayed 2 nights in Jan 2024
Response from Maddy on Jan 19, 2024
Thank you for your review Amanda! We are pleased to hear that the location and facilities of our resort were to your liking and that you ejoyed your stay. We hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and a lovely balcony overlooking the pool. Walking distance to the shops and beach.
Stayed 2 nights in Jan 2024
Response from Sandcastles Reception. on Jan 16, 2024
Thank you for leaving a great review Mary. We hope to see you again next time you are in the region!

10/10 Excellent

Sherona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a recently renovated villa so that was fantastic. I would stay here again one night wasn’t long enough.
Stayed 1 night in Dec 2023
Response from Sandcastles Reception on Jan 13, 2024
Thank you for leaving such a wonderful review. We hope to see you again soon!

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Location was great and that’s where the good news ends. There was no reception office open for the entire 2 night/ 3 day stay, so couldn’t get extra towels or toilet paper (only one roll in room). There were also no pool towels and the pool was hot and very dirty. It appeared that all that had been done in the room after the last guests left was new bin liners and bedding. The shower was full of sand and mouldy, sand on the floor of the room, dust and torn up toilet paper on the window sill and last guests belongings still in bedside drawer. The cupboard doors did not slide and had to be lifted to access the space. Girl in the restaurant was very rude when we asked about booking a table and when we enquired about takeaway she said we’ll have to see if we’re too busy! Yes, we knew our room was called ‘budget’ but it was $230 a night and we at least expected it to be clean.
Stayed 2 nights in Dec 2023
Response from Sandcastles Reservations Team on Jan 4, 2024
Hi, We have noted your feedback and are sorry you have had this experience. This is not often the feedback we receive and are looking into any issues. Thank you.

2/10 Terrible

Sathiyamoorthy

Traveled with family
Disliked: Staff & service, amenities
Poor room service, we 3 people stayed for 3 nights , there was no room service and not enough milk, toiletries. When we called the after hours manager no response.. worst ever experience, please stay away from this property
Stayed 3 nights in Dec 2023
Response from Sandcastles 1770. on Jan 2, 2024
We apologies this was your experience with us. We take your remarks seriously and are making enquiries as to why your call to the manager was never passed on. We hope you understand that staffing was limited on Christmas Day and Boxing Day, and we do not advertise serviced rooms, we are sorry for the confusion here.

8/10 Good

Mehrdad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sandcastles 1770 Reception on Dec 12, 2023
Thank you for leaving such a fantastic review! We hope to see you again next time you are in Agnes Water!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and the location was great near the water
Stayed 1 night in Nov 2023
Response from Sandcastles 1770 Reservations Team. on Nov 21, 2023
Thank you for taking the time to leave us a fantastic review John. We are so glad to hear the location of the resort and the room itself made your stay with us enjoyable. We hope to welcome you back to the resort soon!

2/10 Terrible

Sharon

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was disappointed my room was changed without consultation after discussing what we required we had a room we couldn't use due to steps so we were moved to original room we booked. Then to top it off they booked our room for another person as well who came to check into our room with her key. I am not keen on giving a bad review, but no one bothered to contact me to explain or apologize for the inconvenience, I had to call them myself. Lovely property and a great location. There was a smoke alarm sitting on the bench that had fallen from the ceiling. The unit was immaculate and loved everything about it. But the staff failed with supplying customer service.
Stayed 2 nights in Nov 2023
Response from Sandcastles 1770 Reservations on Nov 20, 2023
Thank you for taking the time to leave us your feedback Sharon. We sincerely apologize for the room allocation error, this is a very rare occurrence and we are implementing measures to ensure this does not happen again. The room change was a free upgrade to our top standard of room, and most of the time our guests are very pleased to have received this, however we agree your requirement's for a ground floor unit should have been more seriously considered before this change was made. We are glad to hear the location and resort itself were positive aspects to your stay with us, and hope to see you again when you next visit Agnes Water.

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic room, with a short walkbto the beach. Modern facilities and close to town.
Stayed 2 nights in Nov 2023
Response from Sandcastles 1770 Team on Nov 13, 2023
Thank you for leaving a great review Simone! We appreciate your feedback and are glad you enjoyed your stay at Sandcastles 1770.

10/10 Excellent

Jenean

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice property in a beautiful place 😘
Stayed 1 night in Nov 2023
Response from Sandcastles 1770 Reservations on Nov 9, 2023
Thank you for leaving such a wonderful review Jenean, we hope to welcome you back to the resort when you are next in the region!

6/10 Okay

Kara

Liked: Cleanliness, staff & service
Basic accommodation. Suitable for what I needed (somewhere to sleep)
Stayed 3 nights in Oct 2023
Response from Sandcastles Reservations Team on Nov 8, 2023
Thank you for taking the time to leave a review Kara, we are glad to hear that our Budget room had all you needed for your 1 night stay.

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Sandcastles Reservations Team on Nov 8, 2023
Thank you for leaving such a fantastic review David, we hope to see you again next time you are in Agnes Water.

6/10 Okay

Cory

Traveled with partner
Liked: Staff & service
The bed was really solid and uncomfortable for the price I paid I would have expected a comfier bed and the tv remotes none of them work had to get batteries, and had ants all threw apartment
Stayed 2 nights in Oct 2023
Response from Sandcastles Reception on Oct 17, 2023
Thank you for taking the time to leave a review Cory. We appreciate you bringing these matters to our attention. We hope to see you again next time you are visiting Agnes Water.

4/10 Poor

Penelope

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sandcastles Admin Team on Oct 11, 2023
Thank you for leaving a review. We appreciate your feedback.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
As stated above
Stayed 2 nights in Oct 2023
Response from Sandcastles Reservations Team on Oct 3, 2023
Thank you for leaving a fantastic review Tania!

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, close to beach and very clean. We stayed in a 2 bedroom beach house pool. The photos were miss-leading showing the pool having a glass pool fence and at the end of the balcony. Our one was actually a metal fence and tucked around the side. Also had little issues in the room: bbq wouldn’t light and dishwasher rack was broken. Would we stay again? Yes, but these are things I would be mindful of.
Stayed 2 nights in Sep 2023
Response from Sandcastles Reservations Team on Sep 28, 2023
Thank you for leaving a review and some notes for improvement. You will see all our units are pictured individually on our web, so as to avoid any confusion about pool gates, but we appreciate your notifying us of the BBQ and dishwasher rack. We hope to welcome you back to the resort, and secure you a room with a glass pool fence, next time you are in the region!

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect beach house
Great home so close to the shops and beach. Breezes and ocean waves at night. Great large layout suited our family. Restaurant on site was a big plus with great dinners!
Stayed 6 nights in Sep 2023
Response from Sandcastles Reservations Team on Sep 24, 2023
We are so glad to hear you had such a fantastic time Adam. Thank you for leaving a great review! We hope to welcome you back to the resort soon.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean unit, very quiet and safe. I would recommend and would rebook.
Stayed 2 nights in Sep 2023
Response from Sandcastles Reservations Team on Sep 24, 2023
Thank you for leaving such a great review! We would love to welcome you back to the resort next time you are visiting Agnes Water.

8/10 Good

Geoff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was modern and well kept.
Stayed 3 nights in Aug 2023
Response from Sandcastles 1770 Reservations on Aug 30, 2023
Thank you for taking the time to leave a positive review Geoff, we hope to welcome you back to the resort when you are next visiting Agnes Water.

10/10 Excellent

Julie P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay
Stayed 1 night in Aug 2023
Response from Sandcastles Reservations Team on Aug 21, 2023
Thank you for leaving such a fantastic review Julie, we are so glad you enjoyed your stay!

10/10 Excellent

Kisita

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and modern unit with lovely shady decks and a great restaurant at the property
Stayed 2 nights in Aug 2023
Response from Sandcastles Reception Team on Aug 18, 2023
Thank you for leaving such a wonderful review Kisita. We're so glad you enjoyed your stay and the unit was to your liking. We hope to see you again when you next visit Agnes Water.

10/10 Excellent

Samantha

Stayed 2 nights in Aug 2023
Response from Sandcastles Reservations Team on Sep 11, 2023
Thank you for leaving such a fantastic response Samantha!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sandcastles Reception on Aug 11, 2023
Thank you for leaving such a fantastic review!

8/10 Good

Kajal

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Super friendly lady at front desk, central location, clean and tidy. However, this is a typical roadside motel, with the sound of early traffic coming right through the windows. And the photos give the impression it’s resort style accommodation without making it clear you’re in a motel quite apart from the resort rooms, which appear to be quite a bit nicer. I think it was very overpriced at $270 for what it was. Had it been $180, even $200, then it would have been fair value. Overall, we had a comfortable stay and would recommend if they brought down the price of the motel rooms.
Response from Sandcastles Reception on Jul 24, 2023
Thank you for taking the time to leave a review Kajal, we're glad to hear that the staff, cleanliness and location made your stay with us here at Sandcastles 1770 enjoyable. We would be happy to secure you one of our many quiet resort rooms, next time you stay with us.

10/10 Excellent

Elizabeth

Stayed 6 nights in Jun 2023
Response from Sandcastles Reception on Jul 24, 2023
Thank you for a stellar review Elizabeth!

8/10 Good

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice apartment in the trees Property was not clean which hotel staff apologetic for. Beds were rock hard but it was quiet location so we slept ok.
Stayed 2 nights in Jun 2023
Response from Sandcastles Reservations Team on Jun 27, 2023
Hi Sarah, thank you for taking the time to leave a review. We have passed your comments on to Housekeeping and management and we hope to see you again next time you are in Agnes Water.

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Motel rooms are on the main road, can be noisy. Restaurant was only open a few days a week. Few places to eat in town, mainly fish & chips, one Thai, an RSL and a few cafe's.
Stayed 3 nights in Jun 2023
Response from Sandcastles Office Team on Jun 18, 2023
Thank you for taking the time to leave a review Alan. Next time you are in the region, pop into reception and we can ensure you secure a quiet room! The staff would love the opportunity to suggest the other places to get a bite to eat that you may have missed!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Location excellent to beach, staff helpful. The attached restaurant - meals delicious but huge & expensive & live music too loud for conversation.
Stayed 2 nights in Jun 2023
Response from Sandcastles 1770 Office Team on Jun 14, 2023
We're so glad you enjoyed your stay with us here at the resort, and found the location and staff to be a positive aspect. We are a separately run business to the restaurant on site - but will share your review with their team!

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Sandcastles 1770 Office Team on Jun 14, 2023
Thank you for an amazing review Richard!

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Sandcastles Reservations Team on May 24, 2023
Thank you for a wonderful review Sue. We hope to see you next time you are in Agnes Water.

8/10 Good

Ariaana

Stayed 2 nights in Apr 2023
Response from Hollie on May 9, 2023
Thank you for such a wonderful review Ariaana.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly and helpful staff.
Stayed 1 night in Mar 2023
Response from Hollie on Mar 26, 2023
Thank you for a wonderful review David. We hope to see you next time you visit our region.

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,friendly staff,will stay again
Stayed 2 nights in Feb 2023
Response from HJ on Feb 26, 2023
Thanks Maxine for this awesome review! So happy that you enjoyed your stay and we look forward to welcoming you back to the resort soon.

6/10 Okay

Peta Maree

Traveled with partner
Won’t be staying there again I’m afraid. No service at restaurant.
Stayed 2 nights in Feb 2023
Response from HJ on Feb 13, 2023
We are sorry to hear that your experience in the restaurant has marred your stay at our resort. The restaurant, a totally separate entity, prides itself on its food and service so I shall refer this review to them.

10/10 Excellent

Karen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic location and really comfy beds.
Response from HJ on Jan 20, 2023
Thank you Karen for taking the time to leave us such an awesome review. So pleased to know that you enjoyed your stay with us and that our resort met with all your expectations. We hope to see you next time you are visiting Agnes Water.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aggy
Great room, great position, and nice restaurant
Stayed 1 night in Dec 2022
Response from HJ on Dec 24, 2022
Thanks Paul for leaving us an awesome review. Always lovely to know that our guests have enjoyed their stay and that the resort has lived up to their expectations. Hope to see you again.

8/10 Good

Anthony

Stayed 3 nights in Dec 2022
Response from HJ on Dec 19, 2022
Thank you Anthony for taking the time to leave us such a great review. We love knowing that our guests have enjoyed their stay with us and we look forward to welcoming you back when you are next visiting Agnes Water.

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Ian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great friendly staff. Apartment was a bit dirty and worn out. Desperately needs a make over. Cracked tiles, skirting boards needs replacing, bathroom needs modernising. Question the value of the $258 per night.
Response from HJ on Dec 11, 2022
Sorry that you had some issues with your unit. We do ask our guests to notify us in reception so we can resolve the issue to ensure a comfortable and enjoyable stay. Hope to see you when you are next visiting our beautiful region.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from HJ on Dec 11, 2022
Thank you Andrew for the awesome review! Hope to see you again when you are next visiting Agnes Water

10/10 Excellent

Jenelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely tropical gardens. Short walk to the beach. Staff are very accommodating :)
Response from HJ on Nov 14, 2022
Thank you Jenelle for taking the time to leave us such a lovely review. So happy to know that you enjoyed your stay with us and we do hope to see you again when you are next visiting Agnes Water.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Was a convenient place to stay while visiting friends in the area. Enjoyable stay, was rather concerned about 10am checkout & reception closing at 5.30pm but overall was nice stay.
Stayed 3 nights in Oct 2022
Response from HJ on Oct 30, 2022
Thank you Phillip for taking the time to leave us a great review. Happy to know that you enjoyed your stay with us. We do follow the normal timelines for any type of tourism accommodation with our 10am checkout time. However we are fortunate enough to be able to offer 24 hour checkin. Hope to see you next time you are visiting our beautiful region.

8/10 Good

Judi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from HJ on Oct 30, 2022
Thank you for your review! We hope to see you next time you are visiting Agnes Water.

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff. The accommodation was lovely and spacious and clean, quiet and we appreciated all the options on TV!
Stayed 1 night in Oct 2022
Response from Sandcastles 1770 Team on Oct 19, 2022
Thank you so much for your wonderful review Teresa! We are so glad the room, staff and facilities were to your liking. We do hope to see you again when you next visit our region!

10/10 Excellent

Penny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandcastles is amazing, it has everything you need but the biggest bonus is the restaurant and bar that serves amazing food and drinks. Close beach access, and shops are also walking distance.
Stayed 1 night in Oct 2022
Response from HJ on Oct 16, 2022
Thank you Penny for taking the time to leave us such an awesome review! We are so happy to know that you enjoyed your stay with us. Yes we are very lucky to have such a great restaurant on site! We hope to see you next time you are visiting our beautiful town.

6/10 Okay

Vincent, Pearce

Liked: Cleanliness, staff & service
Disliked: Amenities
It's close to the beach and walking distance to shops but its not really a "resort " .
Stayed 2 nights in Oct 2022
Response from HJ on Oct 14, 2022
Thank you Vincent for your review. Lovely to know that you enjoyed your stay at, and the location of, Sandcastles1770. We welcome lots of guests into our many different types of self-contained units and we are always happy to hear that they enjoyed their stay. Hope to see you when you are next visiting Agnes Water.

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Only a couple of issues - the mattress was terrible (foam, no support, sinking) so our sleep wasn’t that great and the shelf in the bathroom had fallen off the wall so our toiletries had no where to go. Otherwise, the staff were great, the pool was superb, the location was perfect for walking to beach and shops. My partner and our two kids had a great mini vacay.
Stayed 1 night in Oct 2022
Response from Sandcastles 1770 Team on Oct 9, 2022
Hi Lauren, thank you so much for your wonderful review. We understand not every bed can be to every persons liking, and we are sorry there was a small maintenance issue in the bathroom - but we're so glad you liked the location and facilities! We do hope to welcome you again next time you are in our area.