Ratings based on 327 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from UK
Fine for one nightPosted Oct 15, 2014
Sadly our stay at the hotel was marred by the cleanliness of our room. The bathroom had mould growing on the ceiling and the bathroom/drains stank of vomit. Not what we expected from a 5 star hotel. The room was tired looking. However, staff were charming and the hotel served its purpose as a one night stop before viewing the spectacular Taj Mahal. Overall the hotel is nice but we were put off by our room.
for Everyoneby A verified traveler from Melbourne, Australia
Value for MoneyPosted Oct 8, 2014
Location: Shopping arcade is good. Push for bargain and get good stuff. Specially the WILLS clothings showroom. Excellent quality cotton cloths.
Brilliant Hotel facilities and services. Prefer to stay again.
for Everyoneby A verified traveler from Manchester
Excellent hotelPosted Oct 8, 2014
Pros: Rooms, bars, breakfast, hotel staff and so on.
Cons: The one issue i had was that i was not allowed to use the outdoor pool at the back of the hotel. The guard by the pool said i had to have used the spa
Location: Taj Mahal and Agra Fort are the main sites to see
Stayed for one night on Tuesday 15th September. The facilities at the hotel are excellent, staff are courteous and make you feel like any request is possible.The hotel bar is a good place to relax and have a beer after seeing the sites. Thanks Andy Moore
by A verified traveler from Chicago, IL
Unclean and poor room conditionPosted Oct 4, 2014
Pros: The spa and the food were good
Cons: Overall room decor and cleanliness
The first room had a bad mildew stains on the wall and the room had a bad odor. It seems like many of the rooms have a mildew issue and overall the condition is fairly poor for the price paid. The spa was nice. The food in the restaurant was ridiculously priced for India but was very good. Overall, I would recommend trying a different hotel.
by A verified traveler from Philadelphia, USA
Let Down - Run down rooms need a faceliftPosted Oct 4, 2014
Pros: Lunch and Breakfast, Very near to Taj.
Cons: Upgrade Bathrooms and corridors.
Location: Very near to Taj.
It was a huge let down, rooms maitenance is below expectations for an ITC brand hotel. The rooms and corridors and specifically the BATHROOMS need an upgrade. The tub & shower were in a poor condition. Leakly shower faucets.....Not sure about other hotels in Agra, but for this price, I would not stay here again. Too many people helping and expecting/waiting for TIP's. +ve though was Lunch and Breakfast were good.
for Everyoneby A verified traveler from india
good stayPosted Sep 29, 2014
good property, we have a wonderful time. great room and service
for Everyoneby A verified traveler from Miami, Florida. US
Beautiful hotel!!Posted Aug 31, 2014
Very close of the Taj Magal! Have an amazing view of the Taj in the roof terrace! Perfect hotel for visiting the Taj Mahal!
for Familiesby A verified traveler from roma
high level hotelPosted Aug 23, 2014
Pros: wifi not free
Cons: free wifi
nice hotel friendly staff, very pleasant stay, 2 very good swimming pool
for Everyoneby A verified traveler from Scotland
SuperbPosted Aug 15, 2014
Cons: Some maintenance work of hotel structure from outside
Location: Excellent location, cannot ask for anything more.
Our stay was superb. Staff at the hotel was one of the most courteous staff, we have ever seen around the globe. ATV Offroad Driving track built inside hotel premises was an excellent surprise for our trip. Pools and rooms were also great.
by A verified traveler from gurgaon haryana
it's ok!Posted Aug 5, 2014
Pros: reception services is good!
Cons: food is poor!
Location: Gurgaon Haryana. Electrical engineer.
we need mpre room but can not get! At last we are got one Suit room more. The food is not good for foreigner.