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Reviews of ITC Mughal, A Luxury Collection Resort & Spa, Agra

5 out of 5
ITC Mughal, A Luxury Collection Resort & Spa, Agra
Taj Ganj Uttar Pradesh, Agra, Uttar Pradesh

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Traveled with family
Liked: Staff & service
We stayed two nights at this hotel and were expecting a 5 star hotel as indicated via the Expedia booking site. Our first impressions were good up to checkin however our room was tired and needed an update. The room above had a chair or table that was constantly moved a lot which vibrated very loudly into ours. The buffet is extensive and being over Easter there were lots of hot cross buns and other treats on offer. The head chef went out of his way to make sure my wife and daughter’s dietary needs were taken care of. One down side was the number of young children putting their hands all over the food due to a lack of parental supervision. Other staff throughout the hotel did their best to make us feel comfortable throughout our two night stay. Overall I think the 5 star rating is over inflated and I would be pushing to give it a 4.
Stayed 2 nights in Mar 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Apr 2, 2024
Dear Guest,Namaste!At the outset, I wish to thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.On behalf of my team, do accept our sincere apologies on the inconvenience due to lack of attention by the service associates in the restaurant. You have my assurance that necessary action has been initiated to ensure this does not reoccur. Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us.We do hope you will not let this mar your impression of our standards and allow us another opportunity to serve you better in future.Responsibly yours,

10/10 Excellent

Nilashish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the ITC Mughal and it was better than we remembered. The staff were excellent and were readily available for assistance. The rooms were spacious and clean. Special shoutout goes to the housekeeping staff, not only for making up our rooms but also setting up an extra bed in our room. Would highly recommend this property for anyone looking for a luxurious stay in Agra!
Stayed 1 night in Mar 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Apr 1, 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is heartening to know that the services rendered met your expectations.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Excellent

Gurudas, ISELIN

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent property with very nice location and easy to commute.
Stayed 1 night in Mar 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Mar 19, 2024
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Gurvinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Mar 6, 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Sachin H.

Liked: Cleanliness, staff & service, property conditions & facilities
This is a somehwat dated property but still quite nice.
Stayed 1 night in Feb 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Mar 4, 2024
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

John

Traveled with family
ITC Agra is a wonderful hotel with great staff
Stayed 2 nights in Feb 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Feb 14, 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and we look forward to your continued support.Responsibly yours,

8/10 Good

Jinisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Feb 14, 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Rajiv

Stayed 1 night in Jan 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Feb 6, 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Sunita

Liked: Property conditions & facilities
The service was truly exceptional on all levels! The suites were amazing!!
Stayed 1 night in Jan 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jan 12, 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Puneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jan 11, 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the ambiance and hospitality of the hotel staff. Food was great
Stayed 1 night in Dec 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Dec 13, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Feb 14, 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality. The food and lodging was very good. The property is spread out, so great for a nice walk.
Stayed 2 nights in Nov 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Dec 5, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Excellent

Zafar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, well-appointed room. Excellent breakfast. Amazing gardens with flowers and fountains. Very relaxing hotel.
Stayed 1 night in Nov 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Nov 29, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

8/10 Good

Amrit

Stayed 1 night in Nov 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Dec 13, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Excellent

Sumeet

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Nov 13, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Excellent

Greg

Great hotel! Service was fantastic especially James who helped with my bags.
Stayed 2 nights in Nov 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Nov 10, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal. Your appreciation has been conveyed to James and he would be delighted to see your compliments.We value your patronage and look forward to your continued support.Responsibly yours,

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Nice enough hotel, convenient for the Taj Mahal. A little more tired than other ITC properties (such as Jaipur). Our room was large and pleasant, but dated, and could have been cleaner. The bar feels a bit ‘transitory’ (there is a corridor running through it). Altogether the stay was fine, and most are only here for a night as that’s all that’s required to see Agra’s main sights. Some staff struggled with English (again not something we’ve experienced at other ITC properties). There was a bit of a faff with the bill on check out - receptionist denied a hold had been placed on my credit card - I had to show him my credit card app to prove it had and then he seemed unsure at how to release it - still pending!
Stayed 2 nights in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Nov 2, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns and sincerely apologize for the inconvenience caused.May we request you to share details with us directly via email, so as to enable us to address your concerns.We sincerely hope that you will not let this mar your impression of our standards and allow us another opportunity to regain your confidence in ITC Mughal.We value your patronage and look forward to your continued support.

8/10 Good

Anish, Chandler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant food is average
Stayed 1 night in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 30, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns regarding the food and sincerely apologize for any inconvenience caused. You have my assurance that the same shall definitely be reviewed.We sincerely hope that you will provide us with another opportunity to restore your confidence.The team values your patronage and we look forward to your continued support.Responsibly yours,

8/10 Good

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly ready for a little freshen up on the decor side soon, but all in all it was a very pleasant stay. Staff were excellent.
Stayed 1 night in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 28, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns regarding freshen up of the decor and would like to assure you that the same shall definitely be reviewed to enhance our services.Your appreciation has been conveyed to the team.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Meggha

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A beautiful property! Great staff! Delicious food at their restaurants! The best SPA - Kaya Kalp - a must try experience. Hands down the best.
Stayed 1 night in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 28, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Manish

Stayed 2 nights in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 25, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 21, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Please accept my sincere apologies for any inconvenience casused. May we request you to share details with us directly via email, so as to enable us to enhance our services.We value your patronage and await your response.Responsibly yours,

10/10 Excellent

Clinton

Traveled with partner
Liked: Property conditions & facilities
An amazing experience. Exceptional quality food, staff and surrounds
Stayed 1 night in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 19, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

6/10 Okay

PRAMOD, San Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had placed 2 service requests through phone, both of them for TV/streaming service not working. I had to personally go once to remind them that my TV was not working. Then somebody came and helped. Second time, nobody came to look at the problem even after 12 hours and we anyway were checking out after that. So, I can say don't expect good service in this hotel ! Baaad Service
Stayed 2 nights in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 12, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your concerns are well acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience caused. You have my assurance of necessary action initiated to improve our services.We sincerely hope you will treat this in isolation, not a reflection of our usual service standards and provide us with another opportunity to regain your confidence.The team values your patronage and we look forward to serve you better in future.Responsibly Yours,

6/10 Okay

Edward

Traveled with family
Liked: Staff & service
Nice entrance and gardens, but not a 5-star hotel from the bedroom to the bathroom. Breakfast was excellent, as well as the waiting service. While we were there, the hallways were bustling with families and children running around late into the evening and congregating in a single room with around 10 people.
Stayed 1 night in Oct 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 6, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. However, we have also taken cognizance of your concern regarding disturbance due to late evening movement in the hallway of children from other guest rooms and sincerely apologize for the inconvenience caused. Please be assured that the same shall definitely be reviewed during rooms allocation in future.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and grounds were just beautiful ... and the staff was incredibly helpful. Our only problem was that we couldn't stay longer! :^) -- Paul Burress
Stayed 3 nights in Sep 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 3, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it if you want a relaxing stay
Hotel was far too loud and noisy. We had kids running up and die our corridor for what seemed like hours after 9pm. Parents nowhere to be seen. Room was ok but there was a dampness particularly on the bedsheets. The restaurant food was average but overpriced. Went to a fantastic restaurant right across the road where the food was a third of the price. To sum up not worth the money if you’re looking for a relaxing stay.
Stayed 2 nights in Sep 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 3, 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns are acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that the same shall definitely be reviewed.We sincerely hope you will provide us with another opportunity to restore your confidence in ITC Mughal.With regard to the F&B prices we would like to assure you that the prices are in line with other competitive hotels in the city.We value your patronage and look forward to your continued support.Responsibly Yours,

4/10 Poor

Rohit

Disliked: Property conditions & facilities
Dated, needs renovation
The property is a bit dated with serious need for renovation. Doesn't offer much in way of a luxury resort besides some gardens. Was staying in a royal suite & the '"club lounge" served in basement was basically a very sad event with 4 cold kebabs & some IMFL Overall way behind other 5* hotels in the area
Stayed 2 nights in Sep 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Oct 3, 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns are acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that the same shall definitely be reviewed.We sincerely hope you will provide us with another opportunity to restore your confidence in ITC Mughal.We value your patronage and look forward to serve you better in future.Responsibly Yours,

10/10 Excellent

Thuvarakeesan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I was talking about my room problem. They solved quickly
Stayed 2 nights in Sep 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Sep 27, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your feedback with us. We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

6/10 Okay

Maria Elena

Stayed 1 night in Sep 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Sep 16, 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We have taken cognizance of your ratings which represents an unsavory experience and sincerely apologize for the inconvenience caused.May we request you to share details with us directly or vis email on the areas which need attention, so as to enable us to enhance our services.We value your patronage and await your response.Responsibly yours,

8/10 Good

Arunkumar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing architecture, swimming pools and restaurants. Gave it 4 stars as it lacks elevator, which is a must for in 21st century hotel.
Stayed 1 night in Aug 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Aug 22, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. Your suggestion for an elevator has been noted and would like to assure you that there is elevator access from the lobby level to the restaurants. Elevator access to rooms was not considered as ours is not a high rise building and the rooms are spread across the property. However, shall definitely be reviewed during future renovations. We value your patronage and look forward to your continued support.Responsibly yours,

8/10 Good

jaideep

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is dated
Stayed 1 night in Aug 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Aug 21, 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns regarding the property being dated and you have my assurance that the rooms are undergoing upradation and the building facade is planned to be addressed in a phased manner.We value your patronage and look forward to your continued support.Responsibly Yours,

8/10 Good

Rahul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Aug 19, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Aug 9, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous ratings as it motivates us to strive for greater heights of perfection.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

Oliver

Traveled with family and small children
Liked: Amenities
Amazing and friendly staff! Sonu, Bhim, Sonil and Ravindra at the buffet breakfast were very hospitable and kind. We were traveling with children and they were very accommodating. I would be excited to stay at this hotel again!
Stayed 1 night in Jul 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Aug 7, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here, Sonu, Bhim, Sonil & Ravindra in particular would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

Shivani

Stayed 1 night in Jul 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jul 31, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous ratings as it motivates us to strive for greater heights of perfection.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

vidhya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jul 19, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

Jitender

Stayed 1 night in Jul 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Aug 7, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous ratings which motivates us to strive for greater heights of perfection.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

Soumen, Winchester

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jul 4, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

JEEWANJOT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will exceed your expectations!
This is the place to be this hotel makes you feel like you are the royal king of that city.. Food breakfast the buffet dinner it's top of the line you'll be licking your fingers. The service and the safety fantastic The place is gorgeous for any events the photography videography couple photos they have many events during the day that is included in the hotel room price. We even went horseback riding for free. Events such as astrology, magic shows for kids, they even had a trainer in the gym. They have kids section where kids can go and play. Zumba classes. Multiple pools. You can have the view of Taj mahal from the top of the hotel. Very friendly staff.
Stayed 2 nights in Jun 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jun 28, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours

10/10 Excellent

Geetanjali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jun 27, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

JEFFREY

Liked: Staff & service, property conditions & facilities
A beautiful property with a super helpful staff (especially Dinesh and the front lobby staff and Raju their driver). Very comfortable and able to arrange anything you want to do in Agra. I would not stay any place else. I just wish I could remember all the staff’s names to thank them for a great stay.
Stayed 2 nights in Jun 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jun 21, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

venkata

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Jun 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jun 21, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

10/10 Excellent

toru

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Water doesn’t flow smoothly in the shower room
Stayed 1 night in Jun 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Jun 15, 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and taking out the time to share your valuable feedback with us. Your concerns are well acknowledged and you have my assurance that the same shall definitely be reviewed during future upgradation of rooms.We sincerely hope that you will not let this mar your impression of our service standards and allow us another opportunity to restore your confidence.The team values your patronage and look forward to your continued support.Responsibly yours,

10/10 Excellent

Sarvneet, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in May 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on May 30, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable stay but the service falls well short
The hotel is very comfortable but the service really disappoints. There are not nearly enough front desk staff and the ones that I dealt with were stressed out and unhelpful. Having to wait 30 mins to check in and then dealing with a grump is an extremely poor experience. Similar experience regarding transport, the staff won't call you a taxi - your choices are to either take an overpriced hotel car for the day or walk down the long driveway and find a tuk-tuk - not great when you have luggage. Finally, I had no incidental charges on check out but the hotel held the $60 deposit for a full month (even after following up by email weeks after check out), which I find completely unacceptable. The service is nothing close to what you would expect in a 5 star hotel - you'd probably find more helpful staff in a guesthouse.
Stayed 1 night in Apr 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on May 11, 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns and sincerely regret the inconvenience faced during your recent stay. It is our constant endeavour to ensure that all our guests are provided quality services and it is disappointing to know that your experience was to the contrary.You have my assurance of necessary administrative action to address the areas of concern and enhance our services.Though your recent experience is not indicative of the high standards that you have come to expect from us, we trust that you would not let this mar your impression and allow us another opportunity to correct your perception.The team values your patronage and we look forward to your continued support.Responsibly Yours,

6/10 Okay

Naveen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Please be sure check in time .
Stayed 1 night in Apr 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Apr 21, 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.Your feedback is acknowledged and we sincerely apologize for the delayed check in. You have my assurance that the same shall definitely be reviewed.Please allow us another opportunity to correct your perception.We value your patronage and look forward to your continued support.Responsibly yours,

6/10 Okay

Silke

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are in need of a major overhaul. Common areas have been updated but rooms are very old. Very limited powerpoints, bathroom only with shower in bathtub and poor lighting. Gym equipment outdated.
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Apr 19, 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We have noted your concerns regarding the rooms and you have my assurance that the same shall definitely be addressed during upgradations this year.We sincerely hope that you will allow us another opportunity to correct your perception.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours,

6/10 Okay

Heena

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s not baby friendly Rooms had water logging in washroom due to bad design of wash basin There were mosquitoes in washroom and we couldn’t spray pesticides as we have a infant with us. We also saw other rooms but either they were not appealing or had bad design. There was plumbing issue too. Overall I would not suggest to visit again and especially with infant.
Stayed 2 nights in Apr 2023
Response from SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA on Apr 17, 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your feedback.Your concerns are well acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that this has my complete attention to ensure this does not reoccur.Though your recent experience is not indicative of the high standards that you have come to expect from us, we sincerely hope that we would be given another opportunity to correct your perception.We value your patronage and look forward to your continued support.Responsibly Yours,