Ratings based on 117 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Elegant hotel in AgraPosted Nov 15, 2014
Pros: Beautiful flowers everywhere, gorgeous grounds.
Very fancy, beautiful building and grounds, full of international tourists. Previous review comments about staff were accurate - there seemed to be loads of people at every station but not very organized or efficient. Had to waive down bartender when seated *at* the bar, waited almost 30 minutes for someone to fetch bags at checkout. Most seemed young, perhaps inexperienced. It was a nice respite overall.
by A verified traveler
Apearance can be deceptive!Posted Nov 11, 2014
It is an impressive property to look at, in fact one of the largest and well laid out. The experience fell down a bit when we walked into a smelly room with pretty old fittings and tired furnishings. locating our room each time was also a bit confusing.The food at the restaurant was good though.The big let down was with some discourteous staff and the worst was being asked at the exit if the luggage I was carrying was my own!
by A verified traveler
Bad servicePosted Oct 28, 2014
Pros: Building facility.
Cons: Employee.skill must be improved
I requested king bed room with extra bed by expedia. I also paid extra charge for one person. but no preparation has done. The hotel brought twin room. I complained the front but no pick up phone or passing to another person then just waiting for a few minutes without picking up. Finally calling to duty manager. He said waiting for 5 minutes but nobody came. He said 1 minute but nobody came 5 minutes. Finally they could solve my request after 2 hours.it was 20:30. I could finish dinner with small baby at 22:00. Every plan was changed without taking rest. Next day is also affected by sleeping late. It was theworst experience. Even 5star hotel has poor service as same as 1 star hotel. Charging WIFI 750 rupee is unbeleivable.
by A verified traveler
Disaster in making for familiesPosted Aug 23, 2014
Pros: None except for food was OK.
Cons: Yes people management and consistency
Location: Located far from Taj Mahal you have to either drive or book a local convenience.
Paid for extra bed no bed put up so had to ask for it - checked in late due to visit to Taj visit there. In morning the swimming pool attendant was racist as he asked me to have a shower but did not to other white guests and on my reminding him he actually did ask them to have a shower. Furthermore, the manager on the reception asked me to slap him on his face for my bad experience.
for Everyoneby A verified travelerfrom delhi
Great propertyPosted Aug 21, 2014
A/C dint work for most part of the day, but finally got my room changed and rest was perfect! Very neat hotel with courteous staff................
for Everyoneby A verified travelerfrom uk
Fantastic location , close to tajPosted Aug 19, 2014
Comfortable and posh ! We had a lovely time . Swimming pool was clean and kids had fun .
for Familiesby arjun bhatiafrom noida
worst experiencePosted Jul 30, 2014 on Hotels.com
JayPee palace,certainly no five star category,needs serious room renovations and staff replacements immediately. My stay was there for only one day but that was the worst exp. of my life.This property doesn't deserve to be 2 star property even. Old rooms, housekeeping/room service people not picking calls ,AC not working. Valet parking people not at all serious they banged our car and said we did it.Staff talks very roughly. Food quality below avg. Please do not spend your hard earned money on this hotel. Stayed July 2014, travelled with family
for Couplesby A verified travelerfrom australia
Very good hotel and would go back againPosted Jul 8, 2014
Pros: Service, rooms , swimming pool and facilities .
Cons: The Chinese restaurant served average food . We were disappointed with both flavour and quality
Location: All good
We enjoyed the facilies , rooms, service and the hotel overall was very impressive. We would recommend it and would come back again . Only negative was that we had a very unimpressive quality Chinese meal at the Chinese restaurant .
for Business Travelersby A verified traveler
Posted Jun 26, 2014 on Hotels.com
for Everyoneby Kapilfrom New Delhi
Great hotelPosted Jun 21, 2014
Very nice property with very good ambience and very cooperative staff. Also the prices are reasonable keeping in view the services available in the hotel. Though prices of food are bit higher