Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from MEUDON

Hotel de charme à Agra

Posted Jun 22, 2015
Pros: Le style, le rapport qualité/prix
Cons: La piscine
Location: Pres du centre, du Taj Mahal et du Golf course
Charmant petit hotel très bien tenu. Il y a un jardin style anglais sur le devant des chambres, et une Piscine à l'arrières du bâtiment. L'architecture de l'hotel est de type colonial ainsi que toute la décoration. Notre chambre standard était très spacieuse avec tout le confort, A/C silencieuse, très propre. Le restaurant de l'hotel est correct, le service parfait. Le buffet du petit déjeuner est simple, mais nous sommes passés en basse saison. Sinon, vous pouvez demander votre omelette à la commande. Seul problème : la filtration de la piscine ne marchait pas, l'eau était trouble et des algues vertes poussaient sur les murs. Ce point ternit la note générale.
Comment from Hotel Management
Jul 6, 2015 by Vibhu, Hotel Management
Dear Guest, Thank you for taking time out to write about your wonderful experience at The Grand Imperial. I'm glad that we succeeded in creating a memorable stay experience for you. Your positive comments about the food, service,ambience and Spa facilities are great motivation for the team. We value your patronage and look forward to welcoming you back home soon Warm Regards Vibhu Sharma Sales Manager
1 out of 5
by A verified traveler from Dallas, TX

Extremely disappointed; seeking refund

Posted Jun 15, 2015
Pros: Really, nothing. Terrible staff, terrible location, extremely unhygienic conditions, certainly not something any tourist would appreciate.
Cons: I didn't get the impression that hotel staff cares about guests, or even care about feedback to help improve anything. They take defensive tone.
Location: It's close to TAJ MAHAL..but don't book this hotel for location. Unless sleeping with bug spray and stomping on cockroaches is something you enjoy.
Terrible experience..If I could rate it 0 stars, I would. Don't get fooled by the 4 star rating which we fell for. We booked 4 rooms for an important occasion, and regret the decision now. -Let me start with the room - upon entering, we smelled strong presence of a bug spray, which should have been a clue that we'll be ingesting pesticide the whole night. And it didn't take us long to discover why - I personally stomped two cockroaches! Yikes...and when we complained, two staff members showed up with black can of HIT spray to spread more of the pesticides..without apologizing obviously. -AC tripped multiple times, and we had to alert the staff to fix it. Their manager Vipul's response when reporting this issue was that "well, we handled it every time it was reported" and blamed it on the wedding party on premise which was drawing excess power from the rooms! -Dirty Pool - My estimate is that pool is rarely sanitized, likely compounded due to a wedding reception that took place at the pool. So besides having had no access to pool after 7 PM due to wedding in 110 F, morning after swim resulted in dirty Styrofoam/plastic cups swimming with us! Pool was a huge factor in our decision, so clearly a bad choice. -Above all, hotel CHARGED us for the "third" guest in rooms (yes, 6 yr child is extra guest), but failed to provide the additional bed. The "king" bed is actually 2 twin beds combined, so mattresses shift out at night..two families barely slept. Vipul promised us a refund!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent value for money

Posted Apr 17, 2015
Pros: as above
Cons: needs a lounge area to enable a bit of festering after early morning at the Taj.
Location: as above
Hidden behind a high hedge, this old fashioned yet substantial hotel offered real value for money. Excellent room size and clean bathroom, polite but not unctious staff, interesting food on the menu, well kept lawns, attractive swimming pool and not too far by tuck tuck or taxi from the Taj or the Fort.
Comment from Hotel Management
Apr 30, 2015 by Vibhu Sharma, Hotel Management
Thank you for taking the time to share your review . It is my pleasure to read that you had a pleasant stay with us. The hotel offers uninterrupted view and beautiful garden from the lobby and the rooms. I am glad that you enjoyed all guest facilities during your stay. However, we believe that it is our people who are our greatest assets, as they endeavor to create personalized experiences for our guests which translate into memories for a lifetime. Thank you for choosing us and we hope to welcome you back to stay with us in the not so distant future
5 out of 5
Recommended
for Couples
by Svend from Odense, Denmark

Hotel med stil!

Posted Apr 7, 2015 on Hotels
Fantastisk charmerende hotel hvor ulempen nok bare er, at det ligger centralt mht. støj og forurening. Værelset var roligt og poolen rigtig fin.
Comment from Hotel Management
Jun 13, 2015 by Vibhu, Hotel Management
Kære gæst, Tak fordi du tog dig tid til at skrive om din vidunderlige oplevelse på The Grand Imperial. Jeg er glad for, at det lykkedes os at skabe et mindeværdigt ophold oplevelse for dig og glæder mig over din slags kvittering for det samme. Dine positive kommentarer er en stor motivation for holdet. Dens en ære at være din foretrukne valg i Agra. Vi sætter pris på din protektion og ser frem til at byde dig velkommen hjem snart. Varm hilsen,
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 20, 2015 on Hotels
Comment from Hotel Management
May 30, 2015 by Vibhu, Hotel Management
Thanks For the Rating On Expedia .
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth Western Australia

Posted Mar 13, 2015
Pros: The ambience was relaxing. We felt like we were in a time gone by and the staff supported this. Nothing was a problem.
Cons: Not that we could think of
Location: We visited the Taj Mahal. What an experience. Pictures dont do it justice. we stayed only one night and went on to Jaipur
It was great, but my sister snored all night. Must have been just as comfortable for her.
Comment from Hotel Management
Mar 20, 2015 by Vibhu Sharma, Hotel Management
Thank you for taking the time to share your review . It is my pleasure to read that you had a pleasant stay with us. The hotel offers uninterrupted view and beautiful garden from the lobby and the rooms. I am glad that you enjoyed all guest facilities during your stay. However, we believe that it is our people who are our greatest assets, as they endeavor to create personalized experiences for our guests which translate into memories for a lifetime. Thank you for choosing us and we hope to welcome you back to stay with us in the not so distant future.
5 out of 5
Recommended
for Families
by Zbigniew from Poznan, Poland

Comfort and style

Posted Mar 7, 2015 on Hotels
One night stay at the end of round trip in Rajisthan
Comment from Hotel Management
May 9, 2015 by Vibhu, Hotel Management
Dear Guest, Thank you for taking time out to write about your wonderful experience at The Imperial. I'm glad that we succeeded in creating a memorable stay experience for you and we are delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. We value your patronage and look forward to welcoming you back home soon. Warm regards,
2 out of 5
Recommended
for Personal Event
by John from Bristol

Very Disapointing

Posted Feb 22, 2015 on Hotels
Very disappointing. It was clean, however the advertised description and the reality of the facilities did not equate. (This is approximately the 20th hotel review that I have made, and is the first that has not been positive). Also, you can obtain free wifi if you purchase a meal in the restaurant. Otherwise you have to pay approx £4.10 per two hours.
Comment from Hotel Management
May 2, 2015 by Vibhu, Hotel Management
Dear Guest, Thank you for posting your review on Expedia with regards your recent visit at The Grand Imperial I was most concerned to read you comment and I can assure you it will be taken up with the team and put to good use in our endeavour to provide the highest standards of service to our guests; I apologize that you were disappointed on this occasion and I hope to be able to restore your faith in The Grand Imperial in the future. Warm Regards
4 out of 5
Recommended
for Getaway With Friends
by Shailendra from london

Not bad!

Posted Feb 15, 2015 on Hotels
Looking at the photos I expected more, but I'm still pleased with my stay and I wasn't blown over.
Comment from Hotel Management
May 2, 2015 by Vibhu, Hotel Management
Dear Guest, Thank you for taking time out to write about your wonderful experience at The Grand Imperial. I'm glad that we succeeded in creating a memorable stay experience for you and am delighted by your kind acknowledgement of the same. Your positive comments are a great motivation for the team. Its an honor to be your preferred choice in Agra. We value your patronage and look forward to welcoming you back home soon. Warm regards
5 out of 5
Recommended
for Couples
by Susan from California

One of Agra's good hotels!

Posted Feb 9, 2015 on Hotels
Loved this hotel! Great ambiance in the whole place. Only negative.....The bar was not stocked well, they could make only a few mixed drinks and the wine selection was limited. Had a very bad Indian wine, but I replaced it with a good Bloody Mary. Nothing available for an after dinner liqueur. The buffet was pretty good for both dinner and breakfast, with many choices. Had nice music in the dining room at night with a sitar and drum. Nice old world feeling in most of this hotel!
Comment from Hotel Management
Apr 18, 2015 by Vibhu, Hotel Management
I am delighted to read that you enjoyed different aspects of the hotel during your stay with us. The picturesque gardens and heated swimming pool during winters and the fountains at the colonnade adds to the appeal of the hotel while the serenity soothes the mind. Our trained and guest focused team knows that holidays with family are truly special and endeavor to anticipate your needs and create personalized experiences for our guests.