Ratings based on 87 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from Philadelphia, PA
Impressive at first glance, but very disappointingPosted Oct 6, 2014
Pros: The common areas are beautiful
Cons: The customer service is atrocious. They have no concept of being "friendly". Very young and unprofessional front desk.
Location: Taj Mahal
After staying at ITC properties throughout India, we had a problem booking a Room at the ITC Mughal due to a local festival. The Wyndham was the next best thing. When you first pull up to the Wyndham it is highly impressive.On our tuktuk ride over to the hotel, the driver warned us that the service was very poor. Sometimes you can't trust the tutktuk drives, but in this instance, he was absolutely correct. When we tried to check in, we gave them our name and they looked at us like we had the wrong place. Finally, I showed them my email confirmation and after 5-10 minutes, they were able to locate our reservation. We booked an upgraded Suite which was very expensive. We had the opportunity to walk through their very beautiful courtyard. When we first walked into our room, it looked very beautiful with the spacious living room & gigantic master bedroom. Everything looked great! Unfortunately looks can be very deceiving. -Powder room had no towels and almost no toilet paper -Bed had one corner that was sunk in -Telephones did not work in the room -We went to front to desk to ask for towels and none arrived (could not call) -Wifi did not work (although they still tried to sell it to us) -Master panel by the bedside did not work (could not open blinds) -No tv remote control (had to get up to change channel) -Front desk service was very disappointing -No hot water At the pricing for this hotel, HIGHLY DISAPPOINTING. I feel like I was robbed.
for Everyoneby A verified traveler from Mumbai
Nice Hotel. All possible facilitiesPosted Sep 8, 2014
Great Experience. Everyone was very friendly. Facilities were top class. Very close to The Taj as well
for Familiesby A verified traveler from india
Worth a visit!Posted Aug 27, 2014
Cons: Facilities are below average
Location: Location of the hotel is excellent , just 1.5 kms from the Taj Mahal
Outstanding architecture , beautiful property but rooms are just ok , comfortable but nothing grand . House keeping staff is slow , food is descent and indoor games are completely ignored .
by A verified traveler from New Delhi
Great Property but really badly managedPosted Aug 19, 2014
for Familiesby A verified traveler
Large new hotel, a little out of townPosted Jul 29, 2014
Pros: The beds were fantastic, my daughter loved the swimming pool bar
Cons: Allow for a later check out in low season, and sort the flies out around the pool
Location: The location was a little out of the central area.
for Everyoneby A verified traveler from Beirut
Okay hotel, stay only if no ither optionsPosted Jul 15, 2014
We stayed here because we were late to book and somehow very few options were left in town. The hotel looks like it passed its prime days. The staff is not super friendly. The room had stay sheets and covers and we asked them to change them.. The restaurant is average. Overall okay stay. Stay at the ITC le the Trident even if you have to pay a little bit extra.
for Business Travelersby ssamson from usa
samson reviewPosted Jun 17, 2014 on Hotels.com
Electricity goes off all the time. The air conditioner does not work well. Charge extra for a bed although we have stated in original booking.
for Familiesby Leo from San Diego
Power loss and toilet that will splash youPosted May 23, 2014 on Hotels.com
I took a chance on this hotel and was disappointed. Be ware that you may have multiple power failures and pluming problems. Power came back on within 10 seconds. We lost all water on our last day. It took 2 phone calls and 1 hour to fix. Hot water didn't return. Stay away from toilet when u flush or you may get splashed. Bed was a little itchy. The room was overall good. Not bad but sertainly not the best. No American breakfast choices except omelet. We only found 2 English TV channels.
Recommendedby Lola from Australia"...
????????"Posted May 4, 2014 on Hotels.com
The Deluxe' king is not given as pictured by you as I recently stayed and your pic shows 2 beds nicely displayed but I was given a rollaway "Bed" when I had booked for 3 in advance..I spoke to manager but he showed me his brochure so I believe you must sell what you offer"...Courtesy n Honesty'..Apart from that it's a very nicely furnished place but lacks warmth....
for Familiesby Graeme from Glasgow, Scotland
Nice, short term stopover.Posted Apr 21, 2014
Pros: Quiet, when we visited. Good breakfast menu and attentive staff.
Location: Taj Mahal / Fort about 10 minutes by taxi. Some local shops nearby.
This is a "family resort feel hotel" , spread over a fairly large and well designed area with Riad style accommodation. Nice pool area and impressive entrance. Attentive staff. Spa and gym were fairly limited and several spa options not available. Given our visit was in April, the place was both quiet and had an end of season feel. Suited us for peace and quiet. Room was large and airy. Taj about a ten minute taxi ride. As always, avoid hotel transport fees and book/ organise your own taxis in advance or on arrival.