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Reviews of Aguascalientes Marriott Hotel

4.5 out of 5
Aguascalientes Marriott Hotel
Boulevard a Zacatecas Norte S/N, Col. Trojes de Alonso, Aguascalientes, AGS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 911 reviews" "
Rating 8 - Good. 208 out of 911 reviews" "
Rating 6 - Okay. 60 out of 911 reviews" "
Rating 4 - Poor. 28 out of 911 reviews" "
Rating 2 - Terrible. 26 out of 911 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Spartaco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Gym needs to be Improved, Weights are missing
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose C.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great Hotel
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 4th time I have stayed at this property in the past 8 months (26 total nights). Excellent service, very clean, restaurant is nice and reasonably priced, all the amenities I need, and at a decent price. Highly recommended.
Stayed 4 nights in Mar 2024

10/10 Excellent

Leigh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of the best experiences I’ve had with Marriot, the staff was incredible, superior customer service at this location. Oscar and Rodolfo at the lobby bar were exceptional.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wilfredo

Business traveler
Liked: Cleanliness, amenities
At was a great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Oscar

Stayed 5 nights in Feb 2024

10/10 Excellent

Dora

Traveled with family
Clean and excellent customer service
Stayed 1 night in Feb 2024
Response from Marriott Aguascalientes. on Feb 23, 2024
Dear Miss. Dora:On behalf of the entire hotel team, we want to thank you for taking the time to respond to our service survey, it was a pleasure for us to welcome you.We also appreciate your valuable comments about the service you received during your stay.Thank you very much for your preference and we hope to welcome you again soon.

10/10 Excellent

Guadalupe

Stayed 1 night in Jan 2024

2/10 Terrible

Maximiliano

Stayed 1 night in Jan 2024

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but they could improve the rooms
We went for a Family Christmas reunion and we stayed at the Marriott. Service was very good. Food at the restaurant was good but we think needs more variation and creativity. Rooms comfortable but we felt it a little small and outdated. I think we will stay there again.
Stayed 3 nights in Dec 2023

6/10 Okay

Allen, Framingham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are nice, house keeping service is inconsistent, hotel restaurant only there for breakfast. Dinners food is ok but just that, no-one ever comes.
Stayed 11 nights in Dec 2023

8/10 Good

Allen, Framingham

Business traveler
Liked: Cleanliness, staff & service, amenities
People are nice. Location is good and convenient.
Stayed 11 nights in Nov 2023

10/10 Excellent

Pirouz, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to relax
Stayed 1 night in Nov 2023

10/10 Excellent

Nereyda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say is the reviews of loud music aren’t entirely so. My stay was wonderful, the staff was great and very attentive and very clean. Will definitely be staying in the near future.
Stayed 1 night in Nov 2023

10/10 Excellent

Ligia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Arlene

Traveled with family
Disliked: Cleanliness, amenities
Hotel does not live up to the marriot name. I was very disappointed and will not stay here again. I expected more for the amount of money i paid and instead recieved poor food quality, a broken ac, and a broken fridge. Our fridge was not fixed and all my sons food was spooiled.
Stayed 5 nights in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to cut out the loud music!
Overall a nice stay. There is bit of lack of attention in the pool area. We had to ask each time we were there for towels and to have umbrellas put up. Also, I am not sure why they play loud rock and house music throughout the indoor lobby and out door seating area. It made it difficult to have conversations as none of us could hear each other very well. A hotel is not a nightclub so it baffled me why they were cranking this loud music. By the pool , it is nice to swim, read a book but it was difficult to enjoy because of the loud pumping house music. I hope this hotel looks to playing quieter backround music. The key is Backround! It should not be something the clientele should have to compete with to talk to others . It destroys the ambiance of a supposed 4 to 5 star hotel.
Stayed 6 nights in Aug 2023

4/10 Poor

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The morning after checking out of the hotel, I discovered that a lot of clothing had been stolen from my suitcase. I called the hotel to report the loss but have not heard any more from them.
Stayed 8 nights in Jul 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jul 2023

10/10 Excellent

Benjamin

Liked: Property conditions & facilities
As always , great stay
Stayed 2 nights in Jun 2023

4/10 Poor

Raphael

Business traveler
Disliked: Staff & service, property conditions & facilities
I do not recommend
The lobby smelled really bad, the gave me a twin room instead of the king I had booked, the service at the bar was really bad.
Stayed 1 night in Jun 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
A nice hotel with a beautiful pool located to a shopping center. The staff were amazing
Stayed 3 nights in May 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It's a nice hotel located to a shopping mall. They have a beautiful pool and the restaurant was great. The best part was the staff they were very helpful and so nice.
Stayed 3 nights in May 2023

2/10 Terrible

Armando Guerrero, Round Rock

Stayed 2 nights in Apr 2023

6/10 Okay

CONNIE MARIANA GARCIA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Muy sucia la alberca y el jacuzzi. Había un lato muerto en mi ventana. No tenía teléfono en la habitación y no funcionaba el sensor de la puerta. El personal excelente, su servicio siempre bueno. Pero las instalaciones cada vez peor.
Stayed 1 night in Apr 2023

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very friendly and helpful staff. My stay was enjoyable.
Stayed 1 night in Feb 2023

8/10 Good

CESAR H

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall good experience. The building is nice and modern. Didn't take a look at amenities. Free parking The shower floor was not very clean
Stayed 3 nights in Dec 2022

10/10 Excellent

Oscar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant experience!

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Birthday Stay Experience
Wonderful experience from the time we walked in the front door to checkin for our stay. Very warm greeting! The workers that we talked with all spoke English which was very nice because our Spanish is pretty limited. We also shared that it was my wife’s birthday and they sent a free dessert up to our room which was delicious! Even though the pump on the hot tub was broken the water was still warm, and the staff explained to us the pump issue they were experiencing. Overall great experience and would highly recommend to anyone considering a stay in Aguascalientes!
The free dessert they sent to our room for my wife’s birthday! 🥳🎉
Stayed 1 night in Oct 2022

8/10 Good

Chris

Stayed 2 nights in Sep 2022

10/10 Excellent

Chris

Stayed 2 nights in Sep 2022

8/10 Good

Vicente

Stayed 2 nights in Aug 2022

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

luis

Stayed 2 nights in Jul 2022

8/10 Good

Luz

Stayed 1 night in Jul 2022

10/10 Excellent

Bairon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The checkin and checkout process was very easy.
Stayed 5 nights in Jun 2022

10/10 Excellent

Fidencio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean excellent service
Stayed 4 nights in May 2022

10/10 Excellent

Dave, Neosho

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver ynice staff
Stayed 2 nights in May 2022

8/10 Good

Taka

Stayed 2 nights in May 2022

10/10 Excellent

Oswaldo, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Graciela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Marriott Hotel was very clean and modern. The staff was very friendly.
Stayed 1 night in Mar 2022

10/10 Excellent

Sameh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Fernanda, Burnaby

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms and service… HIGHLY RECOMMENDED
Stayed 4 nights in Jan 2022

10/10 Excellent

Jazmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience and service! And great location. Everyone was always so nice and available to help out with anything! No complaints at all. Shoutout to Jairo who was always so nice to us also.
Stayed 5 nights in Jan 2022

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean would recommend to stay will be back. Wonderful experience 👍
Stayed 5 nights in Jan 2022

10/10 Excellent

Itzel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo genial. Gracias!
Stayed 4 nights in Dec 2021

10/10 Excellent

Jacquelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff AND service! Room service was very quick. Great stay:)
Stayed 1 night in Dec 2021