Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
2.9 Room cleanliness
2.0 Service & staff
3.0 Room comfort
2.4 Hotel condition
They paid and stayed.
by dmp from chicago, il
Staff does not understand time value for their cusPosted Aug 2, 2013
Cons: Customer service at check in and check out
Location: AMD is filled with places to go out eat
Hotel is under renovation so if you wana have quality time and cleanliness is your priority then I would say look for something else.
for Business Travelersby P Bajaj
Service standards get pathetic with each xtra stayPosted Feb 4, 2013 on Hotels.com
though convenient location and good neighborhood (movies/malls/food), and well designed hotel. seems the management is pathetic and worsening, which reflects in poor customer service from reservations thru checkout, poor morale and quality of all staff (speak against management and has been changing by the day as I am infd), non working equipment in rooms (TV/showers) and spa/gym (no personnel and unfriendly timings for guests). And tariffs keep increasing with each extra stay.
for Business Travelersby PBajaj
DecentPosted Dec 16, 2012 on Hotels.com
Great stay for the price. Could do much better if service standards improvise-seems worse than previous stay. Poor reservation counter and always problem confirming reservations from hotels.com. Great surrounding (food/shopping/movies) and near xpressway.
Recommendedby P Bajaj
close to shopping and commercial centrePosted Apr 29, 2012 on Hotels.com
Well maintained hotel, good staff courtesy, but poor service standards. The food could be better, and the staff at the restaurant needs better training. Ameneties should bet better quality given the rates and catering to business clientele.
by A verified traveler from Faridabad
Cambay Grand Ahmedabad - A nightmarePosted Feb 20, 2012 on Hotels.com
I reached hotel at 11pm and was made to wait till 12.30am as the rooms were not ready. I went to their 24hrs restaurant at 11.30pm for dinner and they informed me to come around 12 as they are busy closing the present buffet and at 12 they will start the light buffet. I again went at 12.15 and they informed that the light buffet will not happen and I can order some snacks from their menu. After check-in I was informed that my luggage which was handed over to Reception at about 11pm has been misplaced and they have not been able to trace it. I was asked if I can wait till next day morning as it was late and they cannot call up the recently checked in rooms to check if anybody had taken my luggage with them. When I strongly took up that matter with the reception guy, he called up the GM and they called up security incharge to come and check on cctv as to who took away my luggage. I assisted them in their efforts and could locate the guest room in which my luggage was dropped by the hotel porter at around 4.00am. After this nightmare when I reached the hotel room dead tired, the room had stains all over, The tea kettle was filthy. Could not sleep the whole night as the air conditioning wasn't working with just the blower being on. The staff, except for just a hand full, are absolutely non-professional and untrained. The housekeeping & maintenance is very poor. Overall a nice property getting wasted. It's time for the management to wake up.
by A verified traveler from Chicago, IL
Cambay Grand in AhmedabadPosted Aug 15, 2011 on Hotels.com
I stayed for 6 days in August. Overall, it was okay. The hotel needs to maintain hallway carpets and elevators. They stink. Morning brakfast service is poor. It starts at 7.30. I went at 8.45 AM and they were still preparing. Hotel needs to improve if it wants to attract international guests. I don't know how it has been given five stars!
Recommendedby A verified traveler from INDIA
Cambay Grand, Sarkhej Gandhinagar Hwy, AhmedabadPosted Jun 8, 2011 on Hotels.com
The advantage of this property is best described by the following 3 words : Location, Location & Location.