Check in took almost 40 minutes. Rooms were not ready. I had a printout email confirmation from the hotel advising that my 2 booked bedrooms would be side by side. This was not the case, hotel staff acknowledged their email and said all rooms were booked and we were allocated rooms in different floors. After disputing and 40 min later, the hotel did manage to find us rooms as per requested. Not a good experience especially from Country Inns & Suites By Carlson. This was the only incident which was negative.
Overall, staff were polite and courteous. Housekeeping staff took the crown! Very polite and efficient. Rooms, bed linen & towels were clean. Good stay