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Reviews of Mercure Hotel Koblenz

4 out of 5
Mercure Hotel Koblenz
Julius-Wegeler-Strasse 6, Koblenz, RP

Reviews

8.4

Very Good

Rating 10 - Excellent. 316 out of 863 reviews" "
Rating 8 - Good. 403 out of 863 reviews" "
Rating 6 - Okay. 94 out of 863 reviews" "
Rating 4 - Poor. 40 out of 863 reviews" "
Rating 2 - Terrible. 10 out of 863 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff right on the Rhien.
Two nights in Koblenz. The hotel was great and only 15 minutes from either Old Town or HBF. Great traditional restaurants in the old town. Staff were fantastic and the hotel very tidy.
Stayed 2 nights in Nov 2023
Response from Team Mercure Koblenz on Nov 9, 2023
Dear paul,Thanks for great feedback - hope to welcome you soon again for another stay wih us - regards from Koblenz!

6/10 Okay

Randall

Disliked: Property conditions & facilities
Multiple issues with the room. One of which was never resolved.
Stayed 2 nights in Sep 2023
Response from Team Mercure Koblenz on Sep 19, 2023
Dear Randall,sorry that we could not satisfy you during your stay - hope to welcome you with better service again - kind regards!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Team Mercure Koblenz on Aug 8, 2023
Dear Sheila,Thanks for your feedback - hope to welcome you again for another stay with us. Kind regards!

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Team Mercure Koblenz on Jul 17, 2023
Dear David,Thanks for your feedback - kind regards!

8/10 Good

Mathias

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, easy to walk the old town, to a lot of attractions and dinner. Really like the daily free drinks in the mini fridge. Hotel is quiet, and the panoramic views from the privilege rooms are great. Breakfast was good, but repeats every day, little variety and changes would make it better, pretty expensive if you have to pay for it. We will come again.
Stayed 6 nights in Jun 2023
Response from Team Mercure Koblenz on Jul 3, 2023
Dear Mathias,Thanks for your feedback - kind regards!

10/10 Excellent

MARCIA, APO

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel, great staff and very good food in the restaurant. Great view of the river and very convenient to shopping, dining and outdoor activities such as cable car ride, River cruise and sightseeing. I highly recommend selecting this hotel, very quiet as well.
Stayed 2 nights in Jun 2023
Response from Team Mercure Koblenz on Jun 20, 2023
Dear Marcia,Thanks for great feedback - hope to welcome you again for another stay with us - kind regards!

6/10 Okay

Greg

Traveled with family
Liked: Cleanliness
The original reservation was for a double bed with double rooms which pictures indicated was a suite. It turned out to be a single room with a double bed.
Stayed 3 nights in May 2023
Response from Team Mercure Koblenz on May 30, 2023
Dear Greg,Thanks for feedback, sorry that we could not satisfy you during your stay. In hope to welcome you with better service again. Kind regards!

8/10 Good

Jason, Lacombe

Response from Team Mercure Koblenz on Nov 9, 2023
Dear Jason,thank you for feedback - Team Mercure is greeting !

8/10 Good

Gbolahan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Team Mercure Koblenz on Nov 15, 2023
Dear Gbolahan,Thanks for feedback - regards from Koblenz!

10/10 Excellent

peter c

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Nov 2022

10/10 Excellent

Lawrence, Delray Beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet
Stayed 1 night in Oct 2022

8/10 Good

Apeksha

Stayed 3 nights in Sep 2022
Response from Team Mercure on Oct 21, 2022
Dear Apeksha,Thanks for feedback - kind regards!

2/10 Terrible

Tammy

Traveled with group
Disliked: Cleanliness, staff & service
Was advertised as air conditioned rooms. We has 4 rooms before we gave up. Rooms stuck and we’re super hot. No discount was offered and staff didn’t seemed concerned that there was no air conditioning and the rooms smelled. Not impressed would not recommend staying here
Stayed 2 nights in Aug 2022
Response from Team Mercure on Aug 29, 2022
Dear Tammy,sorry that we could not satisfy you during your stay. In hope to welcome you with better service again. Kind regards!

8/10 Good

Sara

Stayed 2 nights in Jul 2022
Response from Team Mercure on Aug 5, 2022
Dear Sara, Thanks for kind feedback - best regards!

10/10 Excellent

Meena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great room
Stayed 1 night in Jul 2022
Response from Team Mercure on Jul 29, 2022
Dear Meena, Thanks for great feedback - in hope to welcome you again for another stay with us. Kind regards!

10/10 Excellent

Claudia Katharina

Stayed 1 night in Jul 2022
Response from Team Mercure on Jul 29, 2022
Liebe Frau Katharina, wir danken herzlich für Ihr feedback - freundliche Grüße aus Koblenz!

10/10 Excellent

HAROLD E RAUGH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room on the 9th floor, the "privileged " room with a river view right across from the famous fort. The big pleasany surprise was the permanent note on the mini refrigerator that ALL the drinks in the "mini bar" was free. ❤
Stayed 1 night in Jul 2022
Response from Team Mercure on Jul 12, 2022
Dear Harald, Thanks for great feedback - in hope to see you soon again - kind regards.

6/10 Okay

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
Fridge in room not working had to until the day after to be replaced. We were given a free drink voucher for one drink each. Which only covered specific drinks There was 1 small bottle of beer in the fridge, 2 cokes and bottle water. I beer between 2 a bit stingy. Really think the standards of the Koblenz mercure have declined
Stayed 2 nights in Jun 2022
Response from Team Mercure on Jul 12, 2022
Dear denise, Thanks for your feedback - in hope to welcome you with better service next time - kind regards!

10/10 Excellent

kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient location.
Stayed 1 night in Jun 2022
Response from Team Mercure on Jul 12, 2022
Dear Kathleen, Thanks for feedback - kind regards!

6/10 Okay

Marie

It was OK, staff weren't that nice.
Stayed 2 nights in May 2022
Response from Team Mercure on Jun 13, 2022
Dear Marie, Thanks for feedback - in hope to welcome you with better service again. Kind regards!

8/10 Good

Aikaterini

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was clean and comfortable with a nice view in the river, placed in a very good position near the river, so you can go on foot to the most beautiful area of Koblenz. Unfortunately the heating system was not working even when the outside temperature was 5 to 12 degrees. We asked at the reception to do something but it seems that the thermostat was set at a certain point where only cold air came out.
Stayed 2 nights in May 2022
Response from Team Mercure on Jun 13, 2022
Dear Aikaterini, Thank you for your feeback. We apologize that the room temperature did not meet your expectations. Kind regards!

10/10 Excellent

julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore Koblenz from. Lovely views of the Rhine river from the hotel.
Stayed 3 nights in May 2022
Response from Team Mercure on Jun 13, 2022
Dear Julie, Thanks for feedback - kind regards!

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location
Stayed 1 night in May 2022
Response from Team Mercure on May 16, 2022
Dear Christopher, Thanks for feedback - in hope to welcome you soon again for another stay with us. Kind regards!

10/10 Excellent

Oliver

Stayed 3 nights in May 2022
Response from Team Mercure on May 16, 2022
Lieber Herr Oliver, vielen Dank für Ihre Bewertung. Bis zum nächsten Aufenthalt wünschen wir Ihnen eine schöne Zeit!

8/10 Good

Parsa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Team Mercure on May 16, 2022
Dear Parsa, Thanks for feedback - hope to welcome you soon again. Kind regards!

10/10 Excellent

Gil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel Will come again
Stayed 2 nights in Feb 2022

10/10 Excellent

Ehud

Stayed 1 night in Feb 2022

10/10 Excellent

GERARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal sumamente servicial , amable y pronto a resolver cualquier solicitud
Stayed 2 nights in Feb 2022

8/10 Good

G

Liked: Cleanliness, room comfort
Xmas market trip
We think this is one of the nicest places to stay... we like the "south" view & its quieter, even on the 9th floor. Since we have stayed a couple times now, some rooms still need updated to the details, like in the bath. I question (in my view) about the cleanliness sometimes. The breakfast is better with cooked to order eggs. But the location is nice! Mecure Hotels are nice!
South view
Stayed 3 nights in Nov 2021
Response from Team Mercure on Dec 1, 2021
Dear G, Thanks for feedback - in hope to welcome you soon again - have a nice time ! Kind regards.

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Koblenz
Picked this hotel because of the river view rooms, which is also a great location. The ladies at the front desk were so helpful. (Sorry i dont recall names). The breakfast was great. The housekeeping manager was great, hopefully we'll return to take him up on his offer to us! German beds tend to be harder than I like though. But i do travel with my own pillow.
Stayed 1 night in Aug 2021
Response from Team Mercure on Nov 16, 2021
Der G, Thanks for feedback - in hope to welcome you soon again for another stay with us. Kind regards!

8/10 Good

Rattana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Not a bad hotel, located on the outskirts of the city center but about a 5 min walk to the riverfront. Ensure to not check in too early like we did b/c they will not let you. Luckily we just walked around town to kill some time.
Stayed 1 night in Oct 2021
Response from Team Mercure on Nov 16, 2021
Dear rattana, Thanks for feedback - kind regards!

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Team Mercure on Oct 22, 2021
Lieber Herr Frederick, haben Sie Dank für Ihr feedback - freundlich Grüße aus Koblenz.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay. Perfect Location. Perfect Value!!!
Wonderful in every way. No issues and exceptional service.
Stayed 1 night in Jul 2021
Response from Team Mercure on Sep 17, 2021
Dear Kenneth, Thanks for great feedback - in hope to welcome you again for another stay with us. Kind regards!

8/10 Good

Jorge

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Team Mercure on Sep 17, 2021
Daer Jorge, Thanks for feedback - kind regards !

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Hotels has you overpay for parking, beware!
They made me overpay for parking 4 nights in a row and once the mistake was uncovered refused to get it fixed. Thank you, Miss Jäger. Unfortunately there aren’t many options in Koblenz so you might still have to choose to stay here but be aware you might pay a bit more than you’d expect. Hence from me, 2 stars
Stayed 3 nights in Aug 2020

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed three nights at Mercure Hotel Koblenz in July 2020. The hotel staff was supportive of guests. We were upgraded to a room with a view of the Rhine River. The bed was comfortable and the free minibar appreciated. The location of the hotel to the center of Koblenz is convenient and we recommend this hotel.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on the 10th floor with a nice view of the river. The hotel had easy access to the river & walking around the area. The room was very clean & comfortable. The staff accommodated is for an early check in which was very much appreciated!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The location was good for us. Close to downtown. Staff was unhelpful. Laundry service only M-Thursday. Not noted on listing. The condition was not good. View was nice. Must cater to tours. Food was set up like a buffet and a bit expensive for Germany. We had stayed in Trier previously and the difference was night and day
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the location on the river and within walking distance of train station
Stayed 2 nights in Oct 2019

6/10 Okay

Kathy

Liked: Cleanliness, property conditions & facilities
Family stop over
Stop over, found the reception staff at check in dismissive. Not very welcoming. Also on leaving the next morning, I enquired about information about the Mercure hotel in Dortmund as I thought they could help arrange accommodation, staff simply directed me to look online and call them direct. Not great service
Stayed 1 night in Oct 2019

10/10 Excellent

Teresa, Mississauga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, our privilege room had a great view of river
Stayed 2 nights in Sep 2019

10/10 Excellent

Bert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

K

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was expensive and so crowded there was no place to sit. None of the staff tried to help people find seats or clear tables.
Stayed 2 nights in Aug 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loads to do in Koblenz..
Great location for Rhine walk into town, or front of building through the underpass,then past the kids skate park,then 10 mins walk to main area for bars,restaurants and cafes..
Stayed 2 nights in Aug 2019

10/10 Excellent

Heba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Russell

Liked: Cleanliness, property conditions & facilities, room comfort
Poor restaurant
Your restaurant could be better.. lack of selection & quality of food.
Stayed 2 nights in Aug 2019