Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler from mexico,city

Outside hotel

Posted Sep 29, 2014
Pros: That we were in the first floor ,cause there is no elevator.
Cons: A good english spoken PERSON at the front desk, a breakfast cheaper than 15.50€ per person. An adaptor Or a plug thing to charge your IPad .
Location: Nothing.
The hotel is in the MIDDLE of nowhere,and the breakfast,are not included,and they are very expensive.
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for taking the time to share your comments regarding your stay in our hotel. We are 5 miles from the airport, idélament located in the Pays de Gex. However we are not in the city center and a leisure stay we recommend a vehicle to take advantage of all the attractions nearby. kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Nova Scotia

Nice 3-star in French countryside

Posted Sep 11, 2014
Pros: The price was right, for near the airport.
Location: This is in the middle of nowhere, there looked to be a couple of stores a few minutes walk away.
Shuttle driver from airport was nice - be sure to call the hotel as they do not run all the time. About a 10 minute drive north of the airport in the middle of farmer's fields. Hotel staff were nice, spoke good English and were very helpful.
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for taking the time to share your comments about your stay in our hotel. Our shuttle runs on demand, for that we have direct dial telephones with the hotel on the French side and Europcar counter Swiss side. We are delighted with the good time you spent in our hotel. Hope to welcome you again soon kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Had a good stay

Posted Aug 29, 2014
Hotel was in a good location. Staff were friendly and helpful. Room was nice.
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for taking the time to share your comments regarding your stay in our hotel. We are delighted that your satisfaction is our best reward Waiting to see you again soon kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler from baltimore, md

Stay

Posted Aug 24, 2014
The shuttle service was key to selecting the hotel. Building was small hence the small size if the rooms. Shuttle drivers were fantastic they made up for other staff members enthusiasm.
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for taking the time to share your comments regarding your stay in our hotel. We have taken note of your comments. The Novotel brand is a standardized brand and size of our rooms is 25m², consistent with brand standards. I am very sorry that this area we have not agreed. Hoping to keep the trust you have placed in us knew kind regards
1 out of 5
by A verified traveler

Terrible.

Posted Aug 13, 2014
This hotel was filthy. We couldn't wait to leave.
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for taking the time to share your comments regarding your stay in our hotel. I am very sorry circumstances of your stay you please kindly accept our apologies for this incident. We strive to ensure our customers the highest quality of service. We have already taken corrective action on your feedback. Hoping to keep the trust you have placed in us knew kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Decent place for for a short stay

Posted Aug 8, 2014
Pros: Clean, spacious, courteous, pleasant environment - and very quiet.
Cons: Possibly servive in evenings ( but only one night's experience)
Fairly inexpensive, nicely presented, bedroom spacious unless you need to use the sofa-bed as well as the double. No lift, but ground or first floor only, and help is offered with bags. Pleasant garden and pool, restaurant indoor/terrace. Food is quite good, but service on the terrace slow the night we were there. Wide variety of breakfast options at different prices, including take-aways. Would use again if we wanted to be on the French side of the border.
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for sharing your comments about your stay in our hotel. Your satisfaction is our best reward. Waiting to welcome you again in our hotel kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Ashford, Middlesex

A comfortable hotel close to the airport.

Posted Aug 4, 2014
Cons: Would rather have china cups for drinks in the room not paper cups. An iron and ironing board would have been useful.
Location: Very close to airport and local town.
Enjoyed our stay, nice to have a pool and gardens are pleasant. The complimentary minibus was very useful.
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for sharing your comments about your stay in our hotel. Your satisfaction is our best reward and we're grateful. Waiting to welcome you again in our hotel kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, Wi

Great hotel but shuttle service could be better

Posted Aug 4, 2014
Pros: Location close to airport where you can get trams, buses, and trains to everywhere, including a boat ride near the fountain. Okay room, good breakfast
Cons: Shuttle drivers and staff speak more English
Location: CERN
We stayed here when visiting CERN . The staff were helpful, but a bit condescending. Also the shuttle stops at 10:30. So if you use it to go to the airport and then use the bus tram, boat system you cannot be eating dinner past 8:30 to make it home or face an extra 30-40 Euro cost for a taxi. The shuttle drivers speak no English, so they can give no help if you do not speak French in helping determine where to go. The food at the hotel was good, but the staff very in attentive, so we had to ask for things like butter and milk for tea numerous times, and the servers also spoke very little English. When you ask reception how to get around they only suggest taxis, and we saved hundreds by taking the free shuttle to airport and two short tram rides to CERN. Geneva itself is so expensive, maybe no one else cares about saving a bit, but I would rather save some money on taxis and also get some local flavor by using public transportation. So, overall okay place to stay, but you better brush up in your French!
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for sharing your comments about your stay in our hotel. We have taken note of your comments. The team of the establishment is changing and we now have 5 languages ​​spoken at the hotel, including English of course. Waiting to see you again so you can take the measure of our language skills. kind regards
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 30, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice Hotel, shuttle service to the airport

Posted Jul 29, 2014
Pros: Location - near the airport
Cons: Bed mattresses, showers and assistant manager's attitude towards guests.
It is a good hotel to stay at but beds are not so comfortable and also bathrooms did not have proper showers. I saw the hotel had four stars on Expedia when I was making the booking but after my stay I believe it is not upto four stars standard yet. Staff members were really helpful and friendly apart from one (Assistant Manager, Stephen).
Comment from Hotel Management
Oct 27, 2014 by J Blanchard, Hotel Management
Thank you for taking the time to share your comments about your stay in our hotel. We have taken note of your comments, and we strive to ensure our customers the highest quality service. We are pleased to confirm that all the bedding in the hotel will be replaced by the end of the year. Hoping to keep the trust you have placed in us knew. kind regards