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Reviews of at Whitsunday Vista Holiday Apartments

3.5 out of 5
at Whitsunday Vista Holiday Apartments
1 Hermitage Drive, Airlie Beach, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 220 out of 765 reviews" "
Rating 8 - Good. 329 out of 765 reviews" "
Rating 6 - Okay. 131 out of 765 reviews" "
Rating 4 - Poor. 55 out of 765 reviews" "
Rating 2 - Terrible. 30 out of 765 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good position close to marina & good views plus short walk into shops
Stayed 3 nights in Apr 2024
Response from Justin on Apr 15, 2024
Thank you for your review, we hope you enjoyed your stay with us.Kind regards,Justin Guest Service Agent

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sarah | Guest Experience at the atHotelgroup.com on Mar 8, 2024
We are sorry we didn't your expectations. Should you want to tell us why, I'd be happy to listen. Kind regards, Sarah feedback@athotelgroup.com

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Robyn on Feb 9, 2024
Dear Marie,We are thrilled you enjoyed your stay with us. We look forward to seeing you again in the future.Kind regards,Guest Services Team

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Apartment was very spacious with good amenities. Would stay here again!
Stayed 3 nights in Feb 2024
Response from Robyn on Feb 9, 2024
Dear Kylee, we are thrilled you enjoyed your stay with us. We look forward to seeing you again in the future.Kind regards,Guest Services Team

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great value!
Stayed 1 night in Jan 2024
Response from JH on Jan 12, 2024
Thank you for your review, we are glad you enjoyed your stay.

8/10 Good

Albertus

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The view from the room was great and the room was clean. Staff friendly. Lift not airconditioned. Spa bath was poorly laid out meaning the surrounding tiles and floor were very wet. Shower very low above bath. A couple of jets on the spa not working and the button to adjust their intensity was stuck. We had to take all our rubbish from the room ourselves and clean the cutlery and glassware.
Stayed 2 nights in Jan 2024
Response from JH on Jan 9, 2024
Thank you for your feedback. We are glad you enjoyed your stay. Maintenance will investigate the spa for repair.Kind Regards, JH

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous unit with a lovely view of the harbour. Enjoyed sitting on the balcony. Unit was very comfortable. Also very helpful there was a washing machines and dryers to use. Staff very friendly and helpful. Suggested Whitehaven beach tour, which we did and thoroughly enjoyed. Would definitely stay here again
Stayed 3 nights in Dec 2023
Response from JH on Jan 9, 2024
Thank you for your good review. We are glad you enjoyed your stay. and hope to see you again.Kind regards, JH.

10/10 Excellent

Antony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation with views of the ferry terminal (lots of activity) and easy walk to the main street in Airlie Beach. Local Bus transport just near the street entrance and very reasonable pricing for those who venture further. Pool refreshing and almost always devoid of other people. Spa out of action (being replaced?). Nice balcony to watch the dawn rise and the tides move whilst enjoying food prepared in your full kitchen or takeaway Thai from the restaurant on the first floor.
Stayed 9 nights in Oct 2023
Response from JH on Dec 5, 2023
Thank you for your great review. We are glad you enjoyed your stay and shared your experience with not just the accommodation but other experiences in our area.

4/10 Poor

Melissa

Traveled with family
Disliked: Amenities, property conditions & facilities
The bed was so uncomfortable ended up with no sleep and sore lower back. Spa jets not all worked however nice view. Not nice when OLD MEN in the vista apartments to the left of the building stare through binoculars looking at people sitting in their so called private balcony!!!
Stayed 2 nights in Sep 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on Oct 6, 2023
Thank you, Melissa for leaving your feedback. I have reached out to the property and none of the above was mentioned to them during your stay. They could have tried to move you if you felt uncomfortable from the inconsiderate neighbours. I apologise for the spa not working. We hope you still enjoyed your visit to the Whitsundays.

8/10 Good

Gaye

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is self contained appartment accomodation. Very clean, excellent location less than 10 minute walk to town centre. 2 minutes to the main ferry and transfers twrminal. The staff are so kind and professional with nothing being too much trouble. A nice small pool perfect for reading, dozing and dipping when you want to cool off. A thai restaraunt within the complex is nice. It is great for families couples and friends. It is not delux and may be a bit tired but it is clean convenient and very good value
Stayed 5 nights in Aug 2023
Response from Sarah | Guest Experience at the atHotelgroup on Sep 9, 2023
Thank you Gaye. The Team will be thrilled to read your kind words. Please contact them directly should you wish to return.

10/10 Excellent

Walter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. We booked 3 rooms but arrived long before check in. They quickly prepared one room and made it available to us. We had 4 month baby and a 2 year old. That one kind gesture made the whole day not only bearable but also fun. We strongly recommend the ‘Whitsunday Vista Holiday Appartments’
Stayed 1 night in Sep 2023
Response from Sarah | Guest Experience at the atHotelgroup on Sep 9, 2023
Thank you Walter. So happy to read our Team went above and beyond. They will be happy to read they were able to help you have a fun time in the Whitsundays.

10/10 Excellent

Vanessa

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful apartment. Had basic needs for our girls trip away. Views were stunning to wake up to. Staff were extremely helpful. Will very happily stay here again.
Stayed 3 nights in Jul 2023
Response from Gina on Aug 7, 2023
Dear Vanessa. We are delighted to read that you enjoyed your stay.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gina on Aug 7, 2023
Dear JacquesWe are delighted to read that you enjoyed your stay.

8/10 Good

Juliette

Stayed 4 nights in Jul 2023
Response from Sarah | Guest Experience at the atHotelgroup on Aug 19, 2023
Thank you for your stay Juliette.

6/10 Okay

Julie

Liked: Staff & service
Stayed 1 night in Jun 2023

6/10 Okay

CJAE

Traveled with partner
Liked: Property conditions & facilities
Property was old and could have done with some updating. Room the same. Not very appealing, but it did the job. Shower was over the spa, so if you were tall, very awkward and had to bend down. Once you use the products in the room, you had to purchase more from reception. Disappointing. Apart from that, property close to everything, very walkable, lots of views.
Response from Gina on Jun 13, 2023
Dear Cjae. Thank you for your valued feedback.We in our description of the bath tub and shower there is a picture showing the shower rose over the bath tub. and the shower rose is adjustable. We also advertise that we are a self catering accommodation, daily servicing is not provided. We do provide on your arrival a starter pack in your apartment consisting of tea, coffee, milk, toilet tissue, soap and shampoo along with bed linen, bath towels, bath mat and tea towel. All other personal items should be brought with you, however if guest's ask for extra items we are more than happy to provide these free of charge.

8/10 Good

Gloria

Stayed 2 nights in May 2023

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Carolyn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The view from the balcony was terrific. An easy walk to town. Well appointed unit. Staff very friendly.
Stayed 2 nights in Apr 2023
Response from Gina on May 23, 2023
Dear Carolyn.Thank you for your valued feedback, We are delighted to read that you enjoyed your stay

8/10 Good

Lisa

Stayed 1 night in Apr 2023
Response from Gina on Jun 4, 2023
Dear Lisa . Thank you for your feed abck.

8/10 Good

Kate

Traveled with family and small children
Small apartment
Stayed 1 night in Apr 2023
Response from Gina on Jun 4, 2023
Dear Kate . Thank you for your valued feed back.

10/10 Excellent

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and price
Stayed 3 nights in Mar 2023

10/10 Excellent

Zandra

Stayed 2 nights in Mar 2023

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gina on Mar 5, 2023
Dear Johan. Thank you for your valued feedback.

8/10 Good

Naomie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in and out. Room was clean but we expected it to be bigger and the spa could do with replacing.
Stayed 7 nights in Feb 2023
Response from Gina on Mar 5, 2023
Dear Naomie. Thank you for your feedback.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and awesome views over Airlie and only a short walk into town. We had a 1 bedroom unit but was quite spacious & had everything we needed including a full kitchen. Very clean. We checked in on the 17th February and the front desk guy was extremely informative and very friendly. The Thai restaurant next door was very good also. Only downfall was the outdoor spa was out of order otherwise a great stay :)
Stayed 3 nights in Feb 2023
Response from Gina on Mar 5, 2023
Dear Amanda. Thank you for your feedback. We're happy to read you enjoyed your stay.

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service
Very helpful Staff
Stayed 3 nights in Feb 2023

8/10 Good

Leigh

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Gina on Mar 5, 2023
Dear Leigh. Glad to read you enjoyed your stay.

2/10 Terrible

susan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A small step up from a hostel.no air con in the bedroom so it was too hot to sleep small pokey room no private balcony and no breeze. Very old stained couch bed and kitchen. We walked out and booked into club Wyndham.
Stayed 3 nights in Jan 2023
Response from Gina on Feb 28, 2023
Dear Susan. Thank you for your valued feedback.Sorry that you did not come to reception view your concerns.As there is no surname or reference number on your review I cannot check what apartment you stayed in ,all our apartments have air conditioner that provides cooling for the whole apartment. 9 out of 10 the Housekeeping staff find that guest have used the blanket in the bedroom.We also have ceiling fans in the bedroom and loungeroom. All of our apartments have their own private balcony.

10/10 Excellent

Mel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was so good. The view of the property is stunning. The reception Justin is pretty friendly and nice person. Thanks 😊
Stayed 5 nights in Jan 2023

2/10 Terrible

Arthur

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Floors were not cleaned, Matteress was that old the springs were gone, we had to buy a matteress topper to make it a bit bearable Shower leaked all over the floor and the vanity tap sprayed everywhere Towel holder was just about coming off the wall and there was black gold in the bathroom
Response from Gina on Mar 5, 2023
Dear Arthur. Thank you for your valued feedback . I checked your booking and nothing was reported in the notes to say that you came to reception to discuss the issues you had.We will work hard to fix the issues you experienced

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Neighbours just need to remember other people. Aka slamming doors early in the mornings
Response from Gina on Dec 20, 2022
Dear Vicki. Thank you for your valued feedback

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from Gina on Dec 20, 2022
Dear Manoj.Thank you for your feedback. We are delighted that you enjoyed your stay

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness, staff & service
Convenient access to the Marina and easy walking distance to the night life in the town centre.Rooms are compact but fine for a two or three night stay.
Stayed 4 nights in Oct 2022
Response from Gina on Nov 13, 2022
Dear Alan. Thank you for your valued feedback.

6/10 Okay

Anton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The room and building felt ‘tired’ everything was old and worn out and on its last legs. We stayed there because of the ‘hot tub’ which turned out to be a quacuzzi bath with pretty tatty silicone around the edge. The room boasted free digital films but the quality of picture was terrible and there was no menu to find out what was on and when… I feel I paid more than what was delivered and they need to update the rooms to ask for the price they are asking. The guy at the desk was really nice though and helped out as much as he could. Sadly I would give this a 3/10 rating…
Stayed 2 nights in Oct 2022
Response from Gina on Oct 8, 2022
Dear Anton. Thank you for your valued feedback. It would help if we knew what apartment you stayed in as we would like to let the owner know of your feedback.

8/10 Good

Fabian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the Marina. Old fashion but clean and tidy.
Stayed 2 nights in Sep 2022
Response from Bec on Oct 8, 2022
Dear Fabian. Thank you for your feedback.

10/10 Excellent

Scott

Liked: Amenities, property conditions & facilities
The view was Great.
Stayed 2 nights in Sep 2022
Response from Gina on Sep 16, 2022
Dear Scott. We are delighted to read that you enjoyed your stay.

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
It was ok but seem the place is a bit over priced for the condition of the rooms . Sliding door to balcony hardly slides , very hard to open . Paint work needs fixing . Very tiny rooms . Ok but would pay that money again at this place
Stayed 2 nights in Sep 2022
Response from Gina on Sep 10, 2022
Dear Kevin.Thank you for your valued feedback. We will pass this review onto the owners.

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this a great place to stay. We had a spa unit with views to the ocean. It's very convenient to the Port of Airlie for boat trips, and there are plenty of cafes close by, with a decent walk into the main town. It's a fairly busy area so if you are on the balcony there will be traffic noise, but it's quiet enough when closed. The staff were friendly. It only had a basic kitchenette and no sofa in our spa studio, but was exactly as advertised and the spa was lovely. The bed was comfy and there were table and chairs inside and on the balcony. It was a little strange having no curtains in the window where the spa and shower are, but hopefully others can't see in! We had takeaway from the Thai restaurant at the hotel which was delicious and reasonably priced. We were very happy overall.
Stayed 2 nights in Aug 2022
Response from Gina on Aug 17, 2022
Dear Helen. Thank you fore your Valued feedback. We are delighted to read that you enjoyed your stay

10/10 Excellent

Brendan

Stayed 2 nights in Aug 2022

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy almond distance to the port of Airlie and the main street
Stayed 4 nights in Jul 2022
Response from Gina on Sep 10, 2022
Dear Stacey. Thank you for your feed back.

10/10 Excellent

Umesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jul 2022
Response from Bec on Sep 10, 2022
Dear Umesh. We are delighted to read that you enjoyed your stay.

2/10 Terrible

Lisa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a spa suite and looking at the pictures I presumed I would get a spa looking out over the ocean but instead got one in the bathroom that was 80’s style. You could only fill it up with the shower as the tap didn’t work and when you turned it on it was filthy dirty! Obviously the lines have never been cleaned. Said sleeps 4 but that didn’t mean 4 people could fit in the tiny room with the 2 seater couch (which is also the 2nd bed). Says Vista apartments but we didn’t even get a kitchen just a dodgy kitchenette! It really would only suit 2 people but don’t expect what you see in the photos! It was way over priced for what it was and it ruined our holiday. The spa in the complex was out of order and being winter this was very disappointing! And it was very noisy! Neighbour’s constantly doing washing at all hours so we barely got to use the machine (yes shared machine) and the drier was in the car park! We booked for 7 nights but left early as we couldn’t wait to get out of there. It’s very out dated! Love the sign that says be careful cooking because if the fire alarms go off you will be charged $1200! How do I cook in a kitchenette anyhow, I couldn’t even use the kettle it was so skanky inside. Very disappointing! You will have to be desperate to stay here!
Stayed 7 nights in Jun 2022
Response from Gina on Aug 17, 2022
Dear Lisa Sorry we did not meet you expectations, just like to mention we have 2 spa room types 1 is called 1 Bedroom Spa Suite 2 is called Bayview Spa Suite As you have booked the 1 Bedroom Spa suite this room type does not have the spa bath overlooking the ocean. All our room types are fully described on the Wotif site.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Great location and easy parking. Property is getting a little dated and could do with a tidy up. Very comfortable.
Stayed 3 nights in Jul 2022
Response from Gina on Aug 17, 2022
Dear Robert. Thank you for your valued feed back .

4/10 Poor

Mark

Traveled with family
Liked: Cleanliness
Was over priced for the shoe box size room
Stayed 1 night in Jun 2022
Response from Gina on Jun 11, 2022
Dear Mark, Sorry we did not meet your expectations. We do advertise the room size of all our apartments.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Overall very good! However, the incorrect toilet seat was installed so the seat and lid could not be opened properly which made toilet function difficult.
Stayed 3 nights in May 2022
Response from Bec on Jun 11, 2022
Dear David. Thank you for your feed back and we will work hard to fix the issue you experienced.

6/10 Okay

Nathan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was a little bit old and run down, restaurant not open until further notice
Stayed 1 night in Apr 2022
Response from Gina on Jun 11, 2022
Dear Nathan. Thank you for your valued feedback.

6/10 Okay

Richard

Liked: Amenities
Stayed 2 nights in Mar 2022